Issues, Workarounds & Localization

Ok,

My other account got banned becasue of bank transaction error, and even if its all the fault of CCP, I am ok with that as far I can fix the problem.

But lets start by the fact you dont know you are banned.

At one point I couldnt login anymore, no error message, no pop up, no mail telling me I am ban, no warnign I will be abn.

Jus I cant login, adn asking me again and again the name of my character.

So first, communication with customer, did you ever heard of it ?
I mean this is the most basic stuff, if I am banned or will be ban I shoudl be made aware ? CCP cancelled all my bank transaction, they have that on record, they could have sent a message 2 or 3 days before the ban and tell me we will ban you because reason X, I would have fix X and no problem.

Nope just plain ban with no message . (remember the bank transaction error was on CCP side)

After some exchange who take a day or two the GM realize I am ban because of bank transaction error, awesome, I can fix that, here is my credit card number, repaly the transaction and we are good.

Nope.

First I cannot connect to secure website so cant pay for game time, but it seems support cannot provide a solution either except me paying 6 PLEX ona third aprty, then transfer to the ban account and they un ban me.

Let me calculate that:

6 month of game = 71$
6 PLEX = 104$
not going to happen.

CCP messed up the bank transaction
then cancelled them
then put the problem on my side
dont provide a way to correct the problem
and now I should pay 30$ more ?

not going to happen


So CCP how do you fix your un ban process ? because at this point there is no way it working as expected.

Regards

I frankly can't help you, neither can any player, except share experience

I never seen a banned account for money problem. Disabled account, yes, happened to me once. but never banned. and a disabled CAN log on in the management site (I'm not saying it's not happening, as I said, first time I hear this)


what's happening when you try to log on in the account management page (what is the error message), All hinges on that, as even a banned account should access this page

and also : if you have the support about bannin and need for plex, why don't you ask them to sort the login problem, it's the same team behind this

They need to realize their own infernal cycle, unless something you said is not correct


in short, badger the support and pray a CCP employee stumble on this post. lighting incense stick probably won"t help but you nerver know, stranger stuff have happened

Good luck mate!

48h after last update but still no solution.

The GM just have to give me 24h to log in and buy a PLEX and game time, but seems to be too har to do....

I dont mind I update the ticket every 24h to be sure its not close.