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Issues, Workarounds & Localization

 
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Stuck OUT of GAME AGAIN
Author
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Pestily
State War Academy
Caldari State
#1 - 2015-08-13 18:57:59 UTC
Another day lost in game but paid for::

as posted by last ticket and on forums, i cannot get launcher to update so at least put the new version on your forum, https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher istead of leaving the old version there, this way we get to download ourself when your launcher fails again and again, or reimburse us because for me this happens every month and I really am fed up with losing game time but at the same time paying for it..... thanks in anticipation..
Tau Cabalander
Retirement Retreat
Working Stiffs
#2 - 2015-08-13 23:59:05 UTC
Check for, and disable any proxy.

Probably the #1 cause of EVE problems is stupid proxies installed by malware or "firewall" products.

http://goo.gl/3pbuHR

http://windows.microsoft.com/en-ca/windows/change-internet-explorer-proxy-server-settings


Also...

EVE Online Windows Installer via BitTorrent
Pestily
State War Academy
Caldari State
#3 - 2015-08-14 06:48:32 UTC
Pestily wrote:
Another day lost in game but paid for::

as posted by last ticket and on forums, i cannot get launcher to update so at least put the new version on your forum, https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365-Reinstalling-the-Launcher istead of leaving the old version there, this way we get to download ourself when your launcher fails again and again, or reimburse us because for me this happens every month and I really am fed up with losing game time but at the same time paying for it..... thanks in anticipation..




So today I recieve this..

GM Mechani GM Mechanic (EVE Online Customer Support)

Aug 13, 21:21

Hello, I am GM Mechanic.

Thank you for contacting customer support. My apologize for the delay in updating the link. I've now updated the link for you. Please see the following article.

https://ccpcommunity.zendesk.com/hc/en-us/articles/202664365

Best Regards,
GM Mechanic
CCP Customer Support | EVE Online | DUST 514 | EVE Valkyrie

Obviously it works, I have been getting my game to work by doing this for the last two years but why no explanation as to why we need to do this or wait 12 hours for a reply.. ??