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Cannot log in without going to character creation - help pls

First post
Author
CCP karkur
C C P
C C P Alliance
#21 - 2011-12-08 09:02:59 UTC
ok, I'll look into this.
(You guys are talking a lot about Incarna, but the character creator was released with Incursion and I am assuming you guys are talking the release of the character creator... is that right assumption?)

CCP karkur | Programmer | Team Five 0 | @CCP_karkur

Neska T'Kla
Native Freshfood
Minmatar Republic
#22 - 2011-12-08 09:16:41 UTC
CCP karkur wrote:
ok, I'll look into this.
(You guys are talking a lot about Incarna, but the character creator was released with Incursion and I am assuming you guys are talking the release of the character creator... is that right assumption?)


good point, forgot about the partial rollout... this char was sculpted the first time when the character creator was rolled out. I elected to resculpt when which ever expansion hit with more options and stuff and we were given the option to have another go. But yeah, basically the right assumption.
mier
7...
#23 - 2011-12-08 11:43:32 UTC  |  Edited by: mier
Hi all..

I apologize i have not posted when perhaps needed above, i am from the UK and it was very late last night.

OK, Karkur - i have 1 last character i have not changed as yet - jaxx speed - perhaps this will help for checks etc.

My issue is very much the same as Neska T'Kla explains, i also have done the remake on incursion(?) release, or when 1st released. I had also re-made all my characters again soon after when we had the chance to, given by CCP as we all made our mistakes at 1st :) .It was soon after this i was unable to play for some time,but i had been logging on with no problems with new characters, last time i logged on was about 7-8 months ago , until now. After going through the re-creation again with 2 of my characters now, its no different a process than i had already done before. So i am still no wiser as to why this happened. As Neska explains it goes into creation with no options at all to avoid.

Cheers all
Mier
P.S. No comments on my new character?- a girl needs compliments you know Roll
jaxx speed
Viziam
Amarr Empire
#24 - 2011-12-08 11:50:16 UTC  |  Edited by: jaxx speed
This guy Karkur - just for ease of reference

Oh and Mier - Your the hottest women in EVE - heheheh
CCP karkur
C C P
C C P Alliance
#25 - 2011-12-08 19:52:42 UTC
I took a look at Neska today, and for some strange reason it's like we just don't have any avatar info for him, and therefore he has to be recreated as if his avatar had never been created.
To be honest, I'm not sure if there is anything we can do about it* but I'll try to figure out what has happened so we can try to prevent it from happening again.

*perhaps the info is stored in a different table, and was not migrated propely, but don't hold your breath

and jaxx, it's pretty sad to be hitting on yourself Lol

CCP karkur | Programmer | Team Five 0 | @CCP_karkur

Neska T'Kla
Native Freshfood
Minmatar Republic
#26 - 2011-12-08 21:07:24 UTC
Shocked

omg, someone stole my body!!!




I'm going to leave this char be whilst any digging around is done... if needs be I'll rebuild him later on.
jaxx speed
Viziam
Amarr Empire
#27 - 2011-12-08 23:48:12 UTC
But shes sooo hot Big smile

I shall do the same Karkur and leave jaxx for now, incase that may help at all. GL with the issue, Perhaps i could be contacted if anything could be done about old Mier, or perhaps i can save jaxx speed yet.

Cheers
The save jaxx speed commitee(sp?) Lol
Cryten Jones
Advantage Inc
#28 - 2011-12-09 00:36:37 UTC
CCP karkur wrote:
hmmm, weird.
I don't think it's possible to get your older character back.
Have you redone your other characters on that account? If not I'll take a quick look to see if I can find out why you would need to redo them.



I got this also, I think it's where you have created a character that 'breaks the rules' eg you have no shirt on and the system now forces you to fix that.

Just a guess though really.

-CJ
Jenshae Chiroptera
#29 - 2011-12-09 00:45:53 UTC
jaxx speed wrote:
This guy Karkur - just for ease of reference

Oh and Mier - I am the hottest women in EVE - heheheh


I reserve judgement until I see her without shades on. Blink

CCP - Building ant hills and magnifying glasses for fat kids

Not even once

EVE is becoming shallow and puerile; it will satisfy neither the veteran nor the "WoW" type crowd in the transition.

CCP GingerDude
#30 - 2011-12-09 17:55:18 UTC
We believe we've found the issue.

If you didn't log in with a given character from the time we changed the data format for the avatars until Crucible, then you'll hit this problem. In simplified terms, the automatic converter broke in such a way that it didn't give any errors and just continued as if no data had been present.

Good news is that your old data still exists and can be restored to new format once we've fixed.
Bad news is that it may take a few days to get that active on TQ because of deployment logistics. Sorry about that.

Senior Server Programmer

Neska T'Kla
Native Freshfood
Minmatar Republic
#31 - 2011-12-09 19:23:43 UTC
Ah the silently dead problem... I hate those Ugh



Thanks for finding my body, looking forward to getting it back at some point.

This is only an alt on my main account, so it's not a huge problem, but I guess I wont be bringing my other account back in as all the chars on there will have the same problem...

Good luck with the fix.
mier
7...
#32 - 2011-12-09 21:46:04 UTC  |  Edited by: mier
Hi all..

Well thats great news, i am glad you have found the problem so quick, and i have no problems in waiting thankyou. Can i assume i can get back old Mier now?, (whenever that is)

Cheers
Mier
CCP GingerDude
#33 - 2011-12-12 11:03:18 UTC
mier wrote:
Hi all..

Well thats great news, i am glad you have found the problem so quick, and i have no problems in waiting thankyou. Can i assume i can get back old Mier now?, (whenever that is)


As long as you haven't created a new avatar, then your old one should just be there once the fix gets rolled out. If, on the other hand, you did go through the character creation process again, then I can't promise anything, but would recommend you petition the issue.

Senior Server Programmer

Yaris San
#34 - 2011-12-18 04:49:34 UTC
CCP GingerDude wrote:
mier wrote:
Hi all..

Well thats great news, i am glad you have found the problem so quick, and i have no problems in waiting thankyou. Can i assume i can get back old Mier now?, (whenever that is)


As long as you haven't created a new avatar, then your old one should just be there once the fix gets rolled out. If, on the other hand, you did go through the character creation process again, then I can't promise anything, but would recommend you petition the issue.


Did this get patched? I"m having the issue where I have to recreate my characters. I already recreated one so I could log into the game, I'd like to be able to keep the other two as they are.

"All this has happened before, and all this will happen again."

So say we all.

CCP karkur
C C P
C C P Alliance
#35 - 2011-12-18 11:44:27 UTC  |  Edited by: CCP karkur
Yaris San wrote:

Did this get patched? I"m having the issue where I have to recreate my characters. I already recreated one so I could log into the game, I'd like to be able to keep the other two as they are.

yes, I think it has been patched. Are you still having this issue? If you are, you should probably file a petition and see what the GMs can do for you.

CCP karkur | Programmer | Team Five 0 | @CCP_karkur

Neska T'Kla
Native Freshfood
Minmatar Republic
#36 - 2011-12-18 19:32:23 UTC
Still getting this... reopening the petition...
CCP karkur
C C P
C C P Alliance
#37 - 2011-12-19 13:01:46 UTC
Neska, your character should be back now.
It works now, right?

If you guys are missing your existing characters (or it was missing and you remade it and want the old one back), please file a petition, and some nice GMs can fix the characters for you :D

CCP karkur | Programmer | Team Five 0 | @CCP_karkur

Neska T'Kla
Native Freshfood
Minmatar Republic
#38 - 2011-12-20 09:30:03 UTC
CCP karkur wrote:
Neska, your character should be back now.
It works now, right?

If you guys are missing your existing characters (or it was missing and you remade it and want the old one back), please file a petition, and some nice GMs can fix the characters for you :D


wohoo! My ugly mug is back... I checked this last night, all sorted.

Thanks for sorting this out guys, going to save a lot of annoyance i think on returning chars Big smile
Amateratsu
The Pegasus Project
#39 - 2011-12-22 11:02:08 UTC

Hi CCP Karkur

I have 8 Characters accross 4 Accounts with the issue mentioned in this thread.

Gul Da'Mar
Colonel Telford

Cloud' Strife
Gul Du'kat

Gul Ma'cet
Barret' Wallace

Ronald Greer
Tifa 'Lockheart

All of the above characters have been recreated, but now get dropped straight into caharcter creation on login.
I'd be very grateful if you could look into these Characters for me please.

Thank You
CCP karkur
C C P
C C P Alliance
#40 - 2011-12-22 11:53:03 UTC
Amateratsu wrote:

Hi CCP Karkur

I have 8 Characters accross 4 Accounts with the issue mentioned in this thread.

Gul Da'Mar
Colonel Telford

Cloud' Strife
Gul Du'kat

Gul Ma'cet
Barret' Wallace

Ronald Greer
Tifa 'Lockheart

All of the above characters have been recreated, but now get dropped straight into caharcter creation on login.
I'd be very grateful if you could look into these Characters for me please.

Thank You

Done
(Gul Du'kat already has an avatar so I didn't want to replace that one, but it is possible)

CCP karkur | Programmer | Team Five 0 | @CCP_karkur