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Where do I see my support tickets?

First post
Author
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Tipa Riot
Federal Navy Academy
Gallente Federation
#1 - 2015-06-29 12:02:43 UTC
Need help ... after creating a support ticket in help center (as the ticket creation in-game was removed!!) I don't see a place where I can review my support ticket (it's not under My Tickets), but I received an e-mail confirmation ...

I'm my own NPC alt.
CCP Darwin
C C P
C C P Alliance
#2 - 2015-06-29 12:43:19 UTC
I'm not personally sure about the answer to this, but I suggest you ask in the Issues, Workarounds, and Localization forum, because the GMs may be more likely to see your question there.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Darkblad
Doomheim
#3 - 2015-06-29 13:07:56 UTC  |  Edited by: Darkblad
https://ccpcommunity.zendesk.com/hc/en-us/requests

Oh well ... Mobile device perception issues ... Instead of en-us you can also use /de/

The zendesk Pages also have menus at the top Right. The left one offers direct Navigation to the url above.
http://www.schildwall.info/misc.html#blockwart
Is my updated guide for ticket creation and management, updated to the current (Beta, zendesk) State. Only German Language, yet.

NPE – ISD – RIP
Tipa Riot
Federal Navy Academy
Gallente Federation
#4 - 2015-06-29 14:25:31 UTC
Thanks Darkblad, I found the link! OMG, this UX has potential of improvement. Ugh Would suggest to simply display all open messages on the front screen of help desk (with a link to the archive). Also the in-game version should be removed completely or better be replaced by the new help-desk thingy (in-game).

I'm my own NPC alt.
CCP Darwin
C C P
C C P Alliance
#5 - 2015-06-29 17:46:50 UTC
Again, I really suggest posting your comments or questions about this in the Issues, Workarounds, and Localization forum.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Darkblad
Doomheim
#6 - 2015-06-29 17:56:24 UTC
I already posted some feedback on this (from a de OS point of view) and got told that the GM team is aware of that list.
As soon as there'll be an official introduction of that change in effect (should be a Dev Blog) feedback will probably move to that blog's thread. But for the time being, maybe this thread will suffice.
It's within the issues forum, so that fits.

NPE – ISD – RIP