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Ticket ignored for 11 days now

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Ahuraa
Tyde8
#1 - 2015-06-25 11:05:55 UTC
Why does it take so long to answer a ticket?
Sophia Mileghere
Scandium Defense and Security Inc.
Sleeper Protocol
#2 - 2015-06-25 11:27:06 UTC
CCP has instructed an company with the Support.
This will have only one small team for Eve Online, so it lasts long.
So that it goes faster, CCP would probably have to pay more.

But I agree with you, the waiting times are partial almost already a cheek.
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#3 - 2015-06-25 11:58:40 UTC
Without knowing what kind of ticket you're referring to, it's not easy to manage.

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter
Elenahina
Federal Navy Academy
Gallente Federation
#4 - 2015-06-27 23:29:35 UTC
Anywhere from a couple of hours to several months, depending on the type of ticket, how much information you included, if you filed it in the right category to begin with, and how much research CCP has to do on their end before they respond.

Character Stuck and billing petitions tend to get the highest priority.

Eve is like an addiction; you can't quit it until it quits you. Also, iderno
Lykouleon
Noble Sentiments
Second Empire.
#5 - 2015-06-28 22:51:38 UTC
And your ticket will be ignored until you learn to say the magic word.

Lykouleon > CYNO ME CLOSER so I can hit them with my sword
ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#6 - 2015-06-28 23:01:55 UTC
Tickets take time to answer. Please be patient. Thank you and good luck!

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department