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Repair Tool Error

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Jebel Krong
Dodixie Protection Force
#21 - 2015-06-05 23:01:44 UTC  |  Edited by: Jebel Krong
CCP Bartender wrote:
Jebel Krong wrote:
I'm having the exact same issue. I've been trying to fix my launcher (again) to get ready for Carnyx release. None of the launcher fixes work for me. I've tried reinstalling the launcher, reinstalling the whole client and the Steam version. The launcher has always been a bit hit and miss for me, but it's been stuck in limbo for nearly a month now. Usually a reinstall of the launcher fixes the issues but it hasn't worked this time around. It's worth noting that none of my attempts to login via the launcher appear in the activity logs of my accounts.

My repair tool log is:

http://pastebin.com/r0Z0GYNt

And my launcher log:

http://pastebin.com/687QV85n

Edit: Forgot to mention I've submitted a bug report.


Looks like you've got the UnicodeDecode error. We've deployed a fix for it to the Singularity launcher, and you can use the sisi launcher to patch your TQ install. Instructions for installing the sisi launcher to your TQ install are here. It'll tell you it's a pre-release launcher, but that's fine.

Unfortunately the UnicodeDecode error breaks the self-update mechanism of the launcher, so we can't have the launcher update itself to fix the issue, hence the manual patch. Sorry about the fuss Sad


Okay, I've been away for a few days, but I was able to try this before I left. I can confirm that this works perfectly to fix the launcher (or near enough to it as to makes no difference). Thanks Bartender.

Edit: Just tried the repair tool, that's still broken, and still gives the same log. I've found deleting the repair tool and downloading a new one is the only way to fix it. It will want to update when it's run, the updated version is broken, so as Viti Anirosiri also said, DO NOT LET IT UPDATE.

Viti Anirosiri wrote:
Had the exact same SSL3_GET_SERVER_CERTIFICATE error after upgrading repair.exe to the latest version.

What fixed it for me was to download a fresh repair.exe tool from wiki.eveonline.com/en/wiki/Client_Repair_Tool and NOT upgrade it when asked.
Titus oriliyus
State War Academy
Caldari State
#22 - 2015-06-05 23:47:16 UTC
Terminus Antollare wrote:
Ok, I finally got mine to work, here's what I had to do:

Fresh install
Run rescache
Delete corrupted files
Use the "repair" function in the eve installer
Install new launcher (as linked above)

Hopefully this helps


Viti Anirosiri wrote:
Had the exact same SSL3_GET_SERVER_CERTIFICATE error after upgrading repair.exe to the latest version.

What fixed it for me was to download a fresh repair.exe tool from wiki.eveonline.com/en/wiki/Client_Repair_Tool and NOT upgrade it when asked.


After deleting corrupted files went on with Vitis repair tip i am in it works TY EVE players for sharing
Shadow Raptor
Doomheim
#23 - 2015-06-06 12:05:27 UTC

2015.06.06 12:00

1) Deleted repair tool.
2) Downloaded new repair tool.
3) Ran without updating.
4) Same $hit.

STILL does not work.
Terminus Antollare
Un4seen Development
Goonswarm Federation
#24 - 2015-06-06 14:40:30 UTC
Try running rescache and then using the repair option on the Eve installer. That's what worked for me. I also downloaded the new launcher.
Shadow Raptor
Doomheim
#25 - 2015-06-08 01:47:20 UTC
Terminus Antollare wrote:
Try running rescache and then using the repair option on the Eve installer. That's what worked for me. I also downloaded the new launcher.

Did yours say that you needed to download 63k files?
Konkel
Percussive Diplomacy
Sedition.
#26 - 2015-06-08 04:18:42 UTC
how i fixed this monumental shitstorm of an installer fuckup.

1 - download the offline installer.
2 - download the prototype sisi launcher thing and replace the one in the freshly installed CCP folder.
3 - run the repair tool without updating.

the repair tool will run for a few minutes and (as far as i can tell) delete a bunch of ****. once it completed i ran the launcher and it updated some stuff and the game ran like the first time i launched it.

hope it works out for everyone. cause this really pissed me off.
Shadow Raptor
Doomheim
#27 - 2015-06-08 20:21:51 UTC

True Story

This lady writes to a big company and informs them that there are issues with their product. Company writes back and says, "it must be on your end."

The End
Jebel Krong
Dodixie Protection Force
#28 - 2015-06-10 07:10:04 UTC
Shadow Raptor wrote:

True Story

This lady writes to a big company and informs them that there are issues with their product. Company writes back and says, "it must be on your end."

The End


That sucks, I hope you manage to get it fixed somehow, although I don't have any suggestions beyond the ones already in the thread. If it's any consolation my repair tool is still knackered too.
Terminus Antollare
Un4seen Development
Goonswarm Federation
#29 - 2015-06-10 19:12:13 UTC
Shadow Raptor wrote:
Terminus Antollare wrote:
Try running rescache and then using the repair option on the Eve installer. That's what worked for me. I also downloaded the new launcher.

Did yours say that you needed to download 63k files?


I only needed like 115, but that was after a fresh install
Terminus Antollare
Un4seen Development
Goonswarm Federation
#30 - 2015-06-10 19:14:49 UTC
I am also using the "pre-release" launcher that was linked earlier in the thread, not sure how much that has to do with it. It worked, so I kept using it :)
Daemun Khanid
Corbeau de sang
#31 - 2015-06-10 20:13:08 UTC
Tried installing the "pre-release" launcher. Yet to see if it helps. Am I now going to have to see the pop up warning every time I start the game?

Daemun of Khanid
Terminus Antollare
Un4seen Development
Goonswarm Federation
#32 - 2015-06-10 20:21:50 UTC
Daemun Khanid wrote:
Tried installing the "pre-release" launcher. Yet to see if it helps. Am I now going to have to see the pop up warning every time I start the game?


Yep, but the way I see it it's a small price to pay to actually be able to play the game. I won't even attempt to go back to the old launcher until I stop hearing about issues with it (never?)
Shadow Raptor
Doomheim
#33 - 2015-06-11 16:20:41 UTC

Thanks guys, you've been a lot more helpful than CCP.
Hazeleye
#34 - 2015-06-30 13:42:37 UTC
I had the same problem. Come to find out that when I installed eve. Both the game and sharedcache folder where on the same drive and the eve installer didn't set the permissions correctly to the sharedcache folder.
Shadow Raptor
Doomheim
#35 - 2015-06-30 14:41:20 UTC
Hazeleye wrote:
I had the same problem. Come to find out that when I installed eve. Both the game and sharedcache folder where on the same drive and the eve installer didn't set the permissions correctly to the sharedcache folder.

Mine is still borked!

How did you resolve the issue with the cache?

Thanks
Hazeleye
#36 - 2015-06-30 19:13:07 UTC
Shadow Raptor wrote:
Hazeleye wrote:
I had the same problem. Come to find out that when I installed eve. Both the game and sharedcache folder where on the same drive and the eve installer didn't set the permissions correctly to the sharedcache folder.

Mine is still borked!

How did you resolve the issue with the cache?

Thanks


I have the OS drive, C:, and the game drive, D:.

Eve and the sharedcache folder are both on the D:. The eve installed does not setup the permissions correctly. So, I changed the permissions for my user account on the sharedcache folder.

"D:\ProgramData\CCP\EVE\SharedCache\" is what I'm talking about.

1. Right click on the CCP folder "D:\ProgramData\CCP\", click on properties.
2. Click on the Security Tab.
3. Click the Edit button, Click yes if prompted.
4. Select the "Users" item in the list. Mine looks like "Users (HOME\Users)"
5. Check off Modify and Write under the Allow column.
6. Click OK, wait for it to finish and click OK
7. Now try to run the launcher.

That should at the very least make sure that your user account can make changes to the sharedcache folder. This also let the repair tool work.

If you do reinstall Eve, then you might have to do this process all over again.
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