These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
12Next page
 

random disconnects, but internet is stable

Author
LUMINOUS SPIRIT
Caldari Provisions
Caldari State
#1 - 2015-05-18 15:22:06 UTC
Hi, I have a top of the line fiber internet, top-end alientware desktop, drivers all up to date. I have a wifi connection from my PC to the internet box 2 feet away.

my issue is random disconnects from eve client, even though internet itself is stable - youtube keeps streaming, teamspeak still up, wifi stable etc. In other words, i see no reason why client should disconnect.

I have to relog when it happens.

What could be reasons for this?

I did not have this issue before. Started when i switched from cable to fiberoptics as far as I can tell.

But other games that require a connection do not do this. Every MMORG except EVE plays fine, but EVE disconnects once every 30 minutes randomly.

Any ideas?
Jeven HouseBenyo
Vanity Thy Name Is
#2 - 2015-05-18 17:06:51 UTC
Okay, now that is surreal. An Eve buddy of mine is suffering the same 30 minute disconnect as well, it effects Eve only, not any other internet activity at the time. He lives in Columbia, so I wouldn't know which ISPs are in his area!

He's having to call his ISP's tech support to find out what's causing the very selective disconnects that are in the 30 minute timer, he'd recently moved and is using a different company with different hardware.

Since socket closed/disconnects are not receiving the level of attention asked for by players from CCP, perhaps start there for what's going on with the new fiber connection?

A place to start, and the cold comfort of knowing you're not alone in the 30 minute disconnect glitch.

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.

LUMINOUS SPIRIT
Caldari Provisions
Caldari State
#3 - 2015-05-18 17:13:24 UTC
the thing is, sometimes it disconnects and sometimes it doesnt. on bad days, yeah every 30 minutes. on good days - maybe once per night, or none at all even.

I wonder, if there is a log that tracks why client socket closed?
Jeven HouseBenyo
Vanity Thy Name Is
#4 - 2015-05-18 17:34:28 UTC
Can't help much there alas, I'm a computer hardware junkie, not software. Somewhere buried in the CCP folder on the HDD/SSD should be those logs on socket closed/disconnects, though I couldn't begin to point you in the right direction. If it's not a guaranteed 30 minute boot out of the game, then you're another victim of the random disconnect waves that pass through and are still not fixed or directly acknowledged (see older posts in this section of forums!).

>Jeven

Minny boat flyer, unofficial squeaky wheel.

'Game Ethics and Morality Monitor' I remember promises.

Snark at 11-24/7/365.25. Overshare? Yup.

Yes it's my fault. And if you don't staap it I'll do it again. ;-P

No you can't has my stuffs OR my SPs.

AllyGG
Short Bus Ballaz
Northern Coalition.
#5 - 2015-05-22 05:34:11 UTC
Bump. Same issue.
Mr Mac
Dark Goliath
#6 - 2015-05-23 20:05:00 UTC
Same issue here Sad
Lord Vashima Velosakarun
Beluga Boys Incorporated
#7 - 2015-06-27 04:29:39 UTC  |  Edited by: Lord Vashima Velosakarun
*bump. I don't get it every day, but when I do, it is every 5 minutes. The rest of my internet activity is fine. Super weird and annoying; especially when trying to run mining op. I hope someone has found a fix! :D god speed evers
Ludi Burek
The Player Haters Corp
#8 - 2015-07-01 10:32:17 UTC
This started up for me after yesterday's patch after being fine for a couple weeks. Before that was awful for a couple weeks and good before that. Everything else works but eve derps. It seems to go bad after some patches and then magically fixes itself after another.

I've had these periods over the years and these people (ccp) just refuse to acknowledge it. It's never their fault, yet the only thing that has changed is eve has been patched, so CCP pls. I am pretty much on the best connection available in Australia.

I'd be PISSED if I was giving you actual dollars of my own instead of someone else dollars (plex) for this.

Now tell me as you customer to go stfu as usual.
RF Gonzo
The Scope
Gallente Federation
#9 - 2015-07-02 16:36:23 UTC  |  Edited by: RF Gonzo
-
miner Fonulique
University of Caille
Gallente Federation
#10 - 2015-07-02 20:38:30 UTC
1-3 DS/day
4 days in a row
1000 Fiber ping to university 7 jumps 1.2 ms!

north EU
LUMINOUS SPIRIT
Caldari Provisions
Caldari State
#11 - 2015-07-02 21:49:27 UTC
yeah still no change for me.

very annoying when in combat, i usually run 2 chars, and its a pain in the arse to re-invite the fleet booster and put her back into leadership role...

that and losing ships. losing ships is also a pain in the arse.
miner Fonulique
University of Caille
Gallente Federation
#12 - 2015-07-03 02:04:56 UTC
LUMINOUS SPIRIT wrote:
yeah still no change for me.

very annoying when in combat, i usually run 2 chars, and its a pain in the arse to re-invite the fleet booster and put her back into leadership role...

that and losing ships. losing ships is also a pain in the arse.


I here U sis.
make a ticket, they give you back ships you lost ( 100% )
and it's cool, U get a mail from concord
some thing like this:
" We have worked our magic and salvaged your ship, it is in hangar X of yours "

:)
Kondori
A'cumba Industries
#13 - 2015-07-03 02:27:33 UTC
Same here, every 30 min. Just started last night.
miner Fonulique
University of Caille
Gallente Federation
#14 - 2015-07-03 05:38:21 UTC
can CCP Dev reply?

is this some kind of DDOS attack on your network ( parts of ) or your protection from DDOSs, any CCP Developer?

I'am on a Mac, one 1 std and one clone, same.
Dacx Meridian
Federal Navy Academy
Gallente Federation
#15 - 2015-07-03 10:32:40 UTC
Same here.
OziNUT
Unity Resources Group
#16 - 2015-07-04 06:15:49 UTC
AllyGG wrote:
Bump. Same issue.

Cloudis
Air
The Initiative.
#17 - 2015-07-04 19:44:06 UTC
Got pretty much the same...

When i am logged in with more than 1 character i will toggle across to next toon come back and 1 has randomly dropped . I then have to reconnect but it will continue to affect that 1 character the hole evening or session , and not drop the other 1 or 2 characters i have logged in at the same time. There seems to be no pattern to this and if was a connection issue on my side surely i would loose connection on all 3 accounts not just the 1 character and am some what baffled by this.

Tried running the eve fix tool had no effect getting to the point i'm having to not do some things due to the risk involved if i disconnect .

Any ideas would be appreciated and as some1 already a Dev Response .

cheers all
Daemun Khanid
Corbeau de sang
#18 - 2015-07-05 01:48:36 UTC
1. If you're 2 feet from the router why on earth are you on wifi?
2. Viewing youtube is not a sufficient test for stabilty nor are other games.
3. Eve is much more finicky about packets and lag than most other games. Just because you have xyz superfast internet does not mean you are immune to packet loss.

The problem could be anything from as simple as an intermittent rfi signal causes a brief wifi issue to the way your provider is routing your signal. I would suggest first getting off wifi. Wifi is not for gaming regardless of what anyone says or any tom or joe that tells you theirs works fine. Their pc isn't in the same room, subject to the same interference or likely even operating on the same freq. I had a garbage disposal once that would disconnect mine. After switching to ethernet (or before) I also recommend ready the stickies post regarding socket closures. If neither helps then things get more complicated.

Daemun of Khanid

Ralen Zateki
Imperial Academy
Amarr Empire
#19 - 2015-07-05 18:24:47 UTC
Getting same problem.

Started earlier this week but wasn't too bad. Historically I've not had too much problem with socket disconnects - few and very far between.

Then the last 2 days it's become nuts. Runs fine for hours then I get random disconnects consistently. Sometimes one account, sometimes 2 sometimes all of 'em.

I bypassed my router and bought a new cable modem. Nothing.

No other application seems to be affected...
miner Fonulique
University of Caille
Gallente Federation
#20 - 2015-07-06 00:22:57 UTC
Daemun Khanid wrote:
1. If you're 2 feet from the router why on earth are you on wifi?


Extreeemly good point and TCP/IP so right!
to bad I missed it Shocked

WiFi is like a button on a web page, no names, but it has a low sec flag on a ship in water Pirate
that button say " I feel lucky " aka if internet is NOT important to you, use WiFi Cool

DEV reply BUMP!
12Next page