These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
12Next page
 

Unable to Update - Mosaic

Author
Shamuta
Warp Factor Zero
#1 - 2015-04-29 03:50:51 UTC
I fire up the launcher, I get the login box OK.

But the bar along the bottom of the launcher remains grey, and the patch doesn't even start.

Happens on two different PC's so I do not believe it is an issue with hardware my end.

Anyone got any ideas?
Varnir Penken
State War Academy
Caldari State
#2 - 2015-04-29 04:00:11 UTC
Same, except mine starts, downloads about 3% and then stops. Running the rep tool does nothing and the launcher keeps crashing
Varnir Penken
State War Academy
Caldari State
#3 - 2015-04-29 04:08:25 UTC  |  Edited by: Varnir Penken
FIX: Cleared launcher cache and forced restarted the launcher. However, it is being really slow.
Shamuta
Warp Factor Zero
#4 - 2015-04-29 06:51:05 UTC
I get an error when I try to clear the cache, still cannot update.
Herzog Wolfhammer
Sigma Special Tactics Group
#5 - 2015-04-29 07:37:15 UTC  |  Edited by: Herzog Wolfhammer
here's what I just had to do.

Murder the launcher.

That is, when it freezes, press CTRL-SHIFT-ESC, find launcher.exe, right click it, and select "end process tree".

Each time it freezes, murder it. You will notice that what you must download each time is smaller. Keep at it until it says "client is ready".


yeah it sucks having to play update fu like this. So wish horrible things on whoever designed the launcher each time you murder the process. Worked for me. I'm finally in.

Bring back DEEEEP Space!

Shamuta
Warp Factor Zero
#6 - 2015-04-29 07:46:14 UTC
Fix doesn't work for me, as I nothing downloads at all, I just have a solid grey bar at the bottom despite leaving it sitting there for more than an hour.
Pestily
State War Academy
Caldari State
#7 - 2015-04-29 08:39:00 UTC
same: I give up!!
Tiz Alabel
Lilidog Nation
Coalition of Independent Corps
#8 - 2015-04-29 14:55:09 UTC
yeah same here . its been 2 days now

I have tried every thing mentioned else where from fresh install to the repair.exe

the joys of paying for a game you cant play ...
Z3RO XXX
Sebiestor Tribe
Minmatar Republic
#9 - 2015-04-29 16:40:13 UTC
im new i play maybe 2 moths but this luncher is a crap , i tryed to repair it like 20 times now everything is ok but the button is still gray ... any another solution for this ?
Francis Picasso
Sebiestor Tribe
Minmatar Republic
#10 - 2015-04-29 16:47:59 UTC
my launcher is also not downloading files, he get only a few kb in around 5 minutes. its the same situation like socket closed. tracert delivers alot of time outs.
Somethingski
Bunnyhop and Bears
#11 - 2015-04-29 18:27:29 UTC
Same thing for me the bar and login button stay gray and repair gives an error

You can still login via the exefile rightclick the eve icon and open location find and open the bin file and click the exefile.
Sial Harkonnen
Omni-InternOps
#12 - 2015-04-29 19:44:05 UTC
same here.
with launcher or eve.exe
James Wirick
#13 - 2015-04-29 22:01:23 UTC
Hi,

I had the same problem, but I managed to solve it. Here's what I did:

1. Update the Launcher to its latest version with the link provided by CCP here

2. Find the latest patch and download it here (This is where the launcher goes to get the update. You'll be looking for the most recent version towards the bottom of the page. Make sure that the link you click ends in .patch and also specifies your OS, like Mac or Windows.)

3. Fire up the launcher

4. Open up the launcher options (it's the little gear in the upper-right corner)

5. Navigate to the "Download" tab

6. Click "Import" and select the patch that you downloaded earlier, at which point the launcher should start updating

I know that may be a little convoluted, but it might be worth a shot. Best of luck to you all!

Regards,

James Wirick
Z3RO XXX
Sebiestor Tribe
Minmatar Republic
#14 - 2015-04-30 00:57:35 UTC
from exe i can log in normaly but luncher is a CRAP maybe its time to change it ?

p.s i will stop using it , maybe they going to fix with next patch ''hope''
and tnx for help :)
Shamuta
Warp Factor Zero
#15 - 2015-04-30 05:54:24 UTC
I finally got the patch to work, but things are very strange with the launcher.

OK, I have been trying to get the patch the download on and off for two days. Every now and then, I would fire up the launcher and see if it would patch. Still the same problem, solid grey bar along the bottom of the launcher, and nothing happening.

Then last night, I had to connect to my work VPN to do something from home. While I was waiting for something work related, I decided to try the launcher again. The patch was downloaded and applied, and I was able to log in!

But here is where it gets strange. When I had finished working, I disconnected from my work VPN, and decided to play some EVE now I had it working.

I fired up the launcher, same problem again, solid grey bar along the bottom, and the 'play' button remained inactive.

I connected to my work VPN again and tried... It works perfectly, I am able to log in and play. Disconnect again and try... The same problem again.

So I powered up my laptop. Tried to play EVE, same problem with the launcher, grey bar along the bottom, no patching takes place.

I then connect to my work VPN on my laptop and try... Everything works fine.

How very strange indeed. I now need to connect to a VPN to play EVE, I have never had to do this before.
Deca Senamon
Casual Mavericks
Brothers of Tangra
#16 - 2015-04-30 07:55:40 UTC
Maby its ok for someone but its a major issue. Repair it CCP! Fast!
Francis Picasso
Sebiestor Tribe
Minmatar Republic
#17 - 2015-04-30 13:07:03 UTC
i can start that game now through the EXE file but if i try it with that launcher, he tries to dowload an update but he fails on it and kills my complete traffic for a couple of minutes
Shad Lafisques
Matsuya Heavy Industries
#18 - 2015-05-01 03:18:26 UTC
James Wirick wrote:
Hi,

I had the same problem, but I managed to solve it. Here's what I did:

1. Update the Launcher to its latest version with the link provided by CCP here

2. Find the latest patch and download it here (This is where the launcher goes to get the update. You'll be looking for the most recent version towards the bottom of the page. Make sure that the link you click ends in .patch and also specifies your OS, like Mac or Windows.)

3. Fire up the launcher

4. Open up the launcher options (it's the little gear in the upper-right corner)

5. Navigate to the "Download" tab

6. Click "Import" and select the patch that you downloaded earlier, at which point the launcher should start updating

I know that may be a little convoluted, but it might be worth a shot. Best of luck to you all!

Regards,

James Wirick



I can confirm that this worked for me on this issue. I've never been able to get the repair tool to work and not freeze.
Tiz Alabel
Lilidog Nation
Coalition of Independent Corps
#19 - 2015-05-01 08:53:06 UTC
Shad Lafisques wrote:
James Wirick wrote:
Hi,

I had the same problem, but I managed to solve it. Here's what I did:

1. Update the Launcher to its latest version with the link provided by CCP here

2. Find the latest patch and download it here (This is where the launcher goes to get the update. You'll be looking for the most recent version towards the bottom of the page. Make sure that the link you click ends in .patch and also specifies your OS, like Mac or Windows.)

3. Fire up the launcher

4. Open up the launcher options (it's the little gear in the upper-right corner)

5. Navigate to the "Download" tab

6. Click "Import" and select the patch that you downloaded earlier, at which point the launcher should start updating

I know that may be a little convoluted, but it might be worth a shot. Best of luck to you all!

Regards,

James Wirick



I can confirm that this worked for me on this issue. I've never been able to get the repair tool to work and not freeze.


Yep worked for me also Thanks for that Shad :)
Scott Tracy
Perkone
Caldari State
#20 - 2015-05-01 09:20:51 UTC
The game worked great for me yesterday but today have grey bar on login screen hope ccp fix it not very good with computers. Please fix CCP.Lol
12Next page