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Timeouts and other issues with CREST and the XML API

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CCP FoxFour
C C P
C C P Alliance
#1 - 2015-04-19 13:28:46 UTC  |  Edited by: CCP Logibro
Hey people,

There have been some issues recently with connectivity to the XML API and CREST. A lot of times you are not even hitting the posted rate limits. I understand how frustrating this is for many of you as you're not even sure whats causing it. I assure you you are still less annoyed by it than myself. There are some things I am doing behind the scenes to try and get this sorted out, that of course doesn't help you much understand whats going on.

If you find yourself having these connectivity issues please contact me directly. This basically has to be taken on a case by case basis. I know it sucks, no more for you than me. I promise we are doing everything we can to get this corrected as quickly as possible.

To contact me please send an email to myname at ccpgames dot com. Where my name is regner. :) Please have the subject start with "[3rd party dev]" so I can filter these emails and make sure I don't miss them. In the email please include the following information at the very least:

  • Which API you're having issues with
  • At what time you experienced the issues
  • What IPs your using to connect to our APIs
  • Any other information you might find useful
  • The name of your website/service/whatever


Thank you very much for your patience in this.

@CCP_FoxFour // Technical Designer // Team Tech Co

Third-party developer? Check out the official developers site for dev blogs, resources, and more.
Pete Butcher
The Scope
Gallente Federation
#2 - 2015-04-20 09:44:48 UTC
Are the issues affecting Sisi as well? I can't seem to get any reply from public CREST at the moment. Returned headers contain valid reply size, but the connection is closed without any content.

http://evernus.com - the ultimate multiplatform EVE trade tool + nullsec Alliance Market tool
Terramort Suiadan
The Scope
Gallente Federation
#3 - 2015-04-20 18:47:37 UTC
How does one go about getting this information to send you?
Jack Tronic
borkedLabs
#4 - 2015-04-30 14:07:46 UTC  |  Edited by: Jack Tronic
I sent an email a few days ago. Users still complaining about my gracious error pages but scotty keeps telling me the request is invalid for characters via Character Affiliation api but then it works again later with no complaints on the same characters.
Talos Katuma
Helion Production Labs
Independent Operators Consortium
#5 - 2015-07-01 16:07:39 UTC
I'm getting no connection public-crest.eveonline.com

Is anyone else having issues?
Chuck Loz
Aurum Aquila
#6 - 2015-07-01 19:55:04 UTC
Yeah, I also got issues. My CREST pulls for adjusted prices etc and system indicies have broken down :(
CCP FoxFour
C C P
C C P Alliance
#7 - 2015-07-01 20:41:03 UTC
Few things changed today, really sorry for the lack of notice or proper communication. Things have been a bit hectic, which shouldn't stop this kind of communication. Will try and get a dev blog out quickly tomorrow.

HTTP has been disabled on public CREST. So you will have to use HTTPS. The SSL configuration has also been updated and now supports TLS 1.2 but has dropped support for SSL 3. There was then also some crazy outages last night and during the day today which should now be sorted.

@CCP_FoxFour // Technical Designer // Team Tech Co

Third-party developer? Check out the official developers site for dev blogs, resources, and more.
Selaria Unbertable
Bellator in Capsulam
#8 - 2015-07-06 14:36:02 UTC
CCP FoxFour wrote:
Few things changed today, really sorry for the lack of notice or proper communication. Things have been a bit hectic, which shouldn't stop this kind of communication. Will try and get a dev blog out quickly tomorrow.

HTTP has been disabled on public CREST. So you will have to use HTTPS. The SSL configuration has also been updated and now supports TLS 1.2 but has dropped support for SSL 3. There was then also some crazy outages last night and during the day today which should now be sorted.


No wonder all my requests to the market history endpoint got timeouts, cause you switched to https... Gotta change that and restart that scheduler.
CCP FoxFour
C C P
C C P Alliance
#9 - 2015-07-07 11:22:14 UTC
Selaria Unbertable wrote:
CCP FoxFour wrote:
Few things changed today, really sorry for the lack of notice or proper communication. Things have been a bit hectic, which shouldn't stop this kind of communication. Will try and get a dev blog out quickly tomorrow.

HTTP has been disabled on public CREST. So you will have to use HTTPS. The SSL configuration has also been updated and now supports TLS 1.2 but has dropped support for SSL 3. There was then also some crazy outages last night and during the day today which should now be sorted.


No wonder all my requests to the market history endpoint got timeouts, cause you switched to https... Gotta change that and restart that scheduler.


Sorry. :(

@CCP_FoxFour // Technical Designer // Team Tech Co

Third-party developer? Check out the official developers site for dev blogs, resources, and more.
Selaria Unbertable
Bellator in Capsulam
#10 - 2015-07-07 11:32:09 UTC
CCP FoxFour wrote:
Selaria Unbertable wrote:
CCP FoxFour wrote:
Few things changed today, really sorry for the lack of notice or proper communication. Things have been a bit hectic, which shouldn't stop this kind of communication. Will try and get a dev blog out quickly tomorrow.

HTTP has been disabled on public CREST. So you will have to use HTTPS. The SSL configuration has also been updated and now supports TLS 1.2 but has dropped support for SSL 3. There was then also some crazy outages last night and during the day today which should now be sorted.


No wonder all my requests to the market history endpoint got timeouts, cause you switched to https... Gotta change that and restart that scheduler.


Sorry. :(


Nevermind, I found this thread without too much hassle, and adjusting the urls for the CREST requests took like a few seconds ;)