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[solved] No connection & no response
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Mi Shui
Archangels Inc.
End of Natural Lifetime
#1 - 2015-04-02 04:35:46 UTC  |  Edited by: Mi Shui
After logon from launcher, there is only a window with title: Connection Failed. The connectionto the server was closed.

Seems you are working hard on your servers, but my connection failed for 2 days already.
No one come out to reply my support ticket. And I have read a lot of from the forums, no solution.

I even try the new launcher, nothing change.



So, what's happen? When or how can it be done?

=============================

PS: I don't think it is the ISP issue. I had tried VPN to connect, it still the same result.


=============================
solution:

issue explanation: https://forums.eveonline.com/default.aspx?g=posts&m=2860626#post2860626 (#569)

what do you need to do:

control panel, network and Internet, network connection, delete redundant local connection, left just 1 of it. If you use wireless, please keep 1 WLAN which your are using.

hope this would help.
Pok Nibin
Doomheim
#2 - 2015-04-02 04:40:13 UTC
I thought this was going to be about someone's first marriage. Here I was ready to call "not EVE related!"

The right to free speech doesn't automatically carry with it the right to be taken seriously.
Mi Shui
Archangels Inc.
End of Natural Lifetime
#3 - 2015-04-02 04:48:06 UTC
Pok Nibin wrote:
I thought this was going to be about someone's first marriage. Here I was ready to call "not EVE related!"



So, is there any IP that I can ping or track? The one in EVE WIKI is old or can not be ping any more.
Eve Solecist
Shitt Outta Luck - GANKING4GOOD
#4 - 2015-04-02 08:28:06 UTC
The usual hint, when nothing else works:
Turn your modem off and on again after half a minute.
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -
Mi Shui
Archangels Inc.
End of Natural Lifetime
#5 - 2015-04-02 08:45:29 UTC
Eve Solecist wrote:
The usual hint, when nothing else works:
Turn your modem off and on again after half a minute.



I did twice. Doesn't work.
Arline Kley
PIE Inc.
Khimi Harar
#6 - 2015-04-02 08:47:22 UTC
Have you cleared your cache?

"For it was said they had become like those peculiar demons, which dwell in matter but in whom no light may be found." - Father Grigori, Ravens 3:57
Eve Solecist
Shitt Outta Luck - GANKING4GOOD
#7 - 2015-04-02 08:49:06 UTC
Can you tell where that window is shown?
Is it still in the launcher or in the client?

You should be able to google tranquility's IP,
or run the launcher manually through the exefile.

In case you can't connect that way, it tells you the IP.
Then you should call your ISP and talk about it.

That's all I can give and better than hoping for CCP to fix something
that is most likely outside of their reach.

Point in case: Forums aren't full of people who can't connect.
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -
Mi Shui
Archangels Inc.
End of Natural Lifetime
#8 - 2015-04-02 09:35:54 UTC
Arline Kley wrote:
Have you cleared your cache?



already, all the cache. I even delete the client completely including all the related file.
Mi Shui
Archangels Inc.
End of Natural Lifetime
#9 - 2015-04-02 09:42:30 UTC
Eve Solecist wrote:
Can you tell where that window is shown?
Is it still in the launcher or in the client?

You should be able to google tranquility's IP,
or run the launcher manually through the exefile.

In case you can't connect that way, it tells you the IP.
Then you should call your ISP and talk about it.

That's all I can give and better than hoping for CCP to fix something
that is most likely outside of their reach.

Point in case: Forums aren't full of people who can't connect.



In the client.

Hmm, yes, I forget to google IP.

As you say, I'm the unique case, that why I get lost. It is quite hard for me to find out the solution. Hence, I think it is very important that CCP should give a hint even the direction of solution for player.

Anyway, thanks very much.
Eve Solecist
Shitt Outta Luck - GANKING4GOOD
#10 - 2015-04-02 11:37:10 UTC
Uhm ... CCP gives solutions and hints.

They aren't in General Discussions, though.
They can be found via Google, in the Issues forum or in the new Help Center.


So, I agree ... it is very important that CCP helps players ...
... and that's exactly what they are doing to the best of their knowledge.


Now, maybe you should post where this actually belongs.
  • All incoming connection attempts are being blocked. If you want to speak to me you will find me either in Hek local, you can create a contract or make a thread about it in General Discussions. I will call you back. -