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Support Ticket response time and accidental subscription
Author
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Sean Takamodo
Runeforge Industrial
#1 - 2015-03-27 02:32:11 UTC
Hey guys! So today i just noticed I got billed for another month of subscription since I forgot to take my card off. Do you guys think CCP would be able to refund me this one month and cancel my subscription and if so how long do these support tickets usually take? Thanks!
Pok Nibin
Doomheim
#2 - 2015-03-27 02:35:44 UTC
Customer support! How may we help you? Shocked

The right to free speech doesn't automatically carry with it the right to be taken seriously.
2Sonas1Cup
#3 - 2015-03-27 02:39:19 UTC
This is definitely the wrong place to ask this type of questions :p

And I dont think they should refund you, its really not their fault??
Sean Takamodo
Runeforge Industrial
#4 - 2015-03-27 02:41:28 UTC
Oh! I am sorry! I am pretty new to the forums aha where would be the correct place to ask? And well I looked around the interent and people have said that CCP has pretty good customer service and have received refunds. I immediatly opened a ticket as soon as I got the payment email so maybe aha
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#5 - 2015-03-27 02:48:25 UTC
Sean Takamodo wrote:
Oh! I am sorry! I am pretty new to the forums aha where would be the correct place to ask? And well I looked around the interent and people have said that CCP has pretty good customer service and have received refunds. I immediatly opened a ticket as soon as I got the payment email so maybe aha

Good luck with your ticket. I hope it works out for you.

It's not really the type of thing to ask in the forum as no one here can give you a definite answer.

The support ticket is the place for it and it can take several days for someone to reply to a support ticket depending on what category it is in and where it sits in the queue.

So best thing is just be patient. They will get to it eventually.
Sean Takamodo
Runeforge Industrial
#6 - 2015-03-27 02:51:25 UTC
Awesome! Thank you so much for the info!
yeah I guess the only way is to wait aha
Archibald Thistlewaite III
The Royal Society for the Prevention of Miners
#7 - 2015-03-27 03:24:56 UTC
I'll also add, if you want a refund make sure you don't log into the game and use any of the time you want a refund on. For example if your subscription should of run out on the 26/3/2015 but it auto renewed and then you log into the game on the 27/03/2015 you have zero chance of a refund.

User of 'Bumblefck's Luscious & Luminous Mustachio Wax'
Sean Takamodo
Runeforge Industrial
#8 - 2015-03-27 03:32:29 UTC
Ok yep! I did not enter the game just yet, I just logged onto my account on the website and forums itself. Thanks!
Xayder
Federal Navy Academy
Gallente Federation
#9 - 2015-03-27 06:01:40 UTC
Oh a cloacky answer my support ticket threat

I'll join
http://i.imgur.com/9GMC83A.png
A month and a day later still no single word from CCP :)

I don't always post, But when i post I do it with my main
PhantomMajor
Sebiestor Tribe
Minmatar Republic
#10 - 2015-03-27 06:12:53 UTC
If you used a credit card you should discuss it with them first as they will have insurance for this sort of thing
Gimme Sake
State War Academy
Caldari State
#11 - 2015-03-27 06:33:58 UTC
OP could use some training time in Jita. Learn to pay attention and stuff...

"Never not blob!" ~ Plato