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SCYLLA - Download On Demand Issues

First post
Author
CCP Maxwell
C C P
C C P Alliance
#21 - 2015-03-24 12:50:09 UTC
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.

CCP Maxwell - QA Engineer - Team RnB

Ab'del Abu
Atlantis Ascendant
#22 - 2015-03-24 12:51:25 UTC
ExpNinja wrote:
Aria Tensus wrote:
If you call this a success I would hate to witness a failure.

The launcher is stuck on an endless loop of "Installing files" and "Downloading EVE launcher update" - those messages alternate rapidly and there is no progress.

If I close the launcher and restart it, then it downloads the update and closes itself, never to be seen again. After relaunching we're back to square one.


Same Problem here on normal launcher. (Installing steam version worked flawlessly in less then 2 min)

EDIT: Found a fix

So the fix i did was I went in to the folder location (After restarting my computer) (C:\Program Files (x86)\CCP\EVE) And started the launcher shortcut, After it just magically disappeared I then started the eve application as administrator. This fixed the problem.


Awesome thx!
Oriella Trikassi
Trikassi Enterprises
#23 - 2015-03-24 12:52:47 UTC
John WarpingSlow wrote:
Downloading the full 7.x gigs of "download on demand", it froze at 1.54 gigs out of 7.92. (Waited 10 mins with no progress.)
Killed the launcher after it wouldn't close, waited, and restarted.

Yes, I got that too and at about the same point. However this apparent freeze also happens to me with updates on Second Life which clear cache before restarting, so I knew what to do - go for a cup of coffee. After a while it got going again. Be patient!

Second Life/Firestorm I give a good twenty minutes before giving up and restarting. Second time, it nearly always succeeds.

oo, as I type cache moved, update under way.... Client is ready!

CCP Goliath
C C P
C C P Alliance
#24 - 2015-03-24 13:00:28 UTC
Oriella Trikassi wrote:
John WarpingSlow wrote:
Downloading the full 7.x gigs of "download on demand", it froze at 1.54 gigs out of 7.92. (Waited 10 mins with no progress.)
Killed the launcher after it wouldn't close, waited, and restarted.

Yes, I got that too and at about the same point. However this apparent freeze also happens to me with updates on Second Life which clear cache before restarting, so I knew what to do - go for a cup of coffee. After a while it got going again. Be patient!

Second Life/Firestorm I give a good twenty minutes before giving up and restarting. Second time, it nearly always succeeds.

oo, as I type cache moved, update under way.... Client is ready!



If you got a 7gb file download, then restarting the launcher is the way to go. I had this issue, because I started patching before we had published the correct patchinfo files and purged the old ones, and the issue instantly resolved for me. I realise that you're sorted, but also replying to the person you replied to (as well as anyone else experiencing the 7gb download issue)

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath

Amira Yiu
Nex quod Principatus
#25 - 2015-03-24 13:05:16 UTC
I got an installation for Singularity and another one for Tranquillity.
Is it ok to have them both use the same cache location or will this be causing any issues?

Just wanted to make sure, though maybe this is what was being referred to as "multiple EvE installations".
CCP Maxwell
C C P
C C P Alliance
#26 - 2015-03-24 13:07:38 UTC
Amira Yiu wrote:
I got an installation for Singularity and another one for Tranquillity.
Is it ok to have them both use the same cache location or will this be causing any issues?

Just wanted to make sure, though maybe this is what was being referred to as "multiple EvE installations".


Both Sisi and TQ will be using the shared cache location.

CCP Maxwell - QA Engineer - Team RnB

Valyn Horn
Boys in Plaid
#27 - 2015-03-24 13:08:54 UTC
CCP Maxwell wrote:
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.


If we select the Download all the resource files setting, will the game do this in the background or will the launcher force the full download and delay launch of the game?

It would be nice if it was Diablo 3 Style, where the game will initially be playable early, but the full texture download happens in the background.

My understanding is without the setting checked, we will not download everything, only stuff in our general area, like adjacent systems and whatnot. Is that right?

Ideally, I'd like to launch the game as early as possible, but still download everything completely after enough time passes.
Amira Yiu
Nex quod Principatus
#28 - 2015-03-24 13:09:20 UTC
CCP Maxwell wrote:
Amira Yiu wrote:
I got an installation for Singularity and another one for Tranquillity.
Is it ok to have them both use the same cache location or will this be causing any issues?

Just wanted to make sure, though maybe this is what was being referred to as "multiple EvE installations".


Both Sisi and TQ will be using the shared cache location.



Thank you very much! :)
And good job on the smooth release to the team!
dominickthebuff buff
Forged In Fire
#29 - 2015-03-24 13:14:47 UTC
It said it deleted 13.4 gigs of data and is moving it is this supposed to happen?
CCP Atropos
C C P
C C P Alliance
#30 - 2015-03-24 13:17:39 UTC
Yes, the EVE Launcher detected it in your EVE install and is migrating it to the shared resource cache.
dominickthebuff buff
Forged In Fire
#31 - 2015-03-24 13:19:16 UTC
Ok I was worried I was gonna haved to start over lol
CCP Maxwell
C C P
C C P Alliance
#32 - 2015-03-24 13:32:56 UTC  |  Edited by: CCP Maxwell
Valyn Horn wrote:
CCP Maxwell wrote:
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.


If we select the Download all the resource files setting, will the game do this in the background or will the launcher force the full download and delay launch of the game?

It would be nice if it was Diablo 3 Style, where the game will initially be playable early, but the full texture download happens in the background.

My understanding is without the setting checked, we will not download everything, only stuff in our general area, like adjacent systems and whatnot. Is that right?

Ideally, I'd like to launch the game as early as possible, but still download everything completely after enough time passes.



As of now, if you choose to download the full set of resources, you cannot log in before everything has been downloaded. We have plans to change this.

CCP Maxwell - QA Engineer - Team RnB

Worrff
Viziam
Amarr Empire
#33 - 2015-03-24 13:41:27 UTC
CCP Maxwell wrote:
Valyn Horn wrote:
CCP Maxwell wrote:
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.


If we select the Download all the resource files setting, will the game do this in the background or will the launcher force the full download and delay launch of the game?

It would be nice if it was Diablo 3 Style, where the game will initially be playable early, but the full texture download happens in the background.

My understanding is without the setting checked, we will not download everything, only stuff in our general area, like adjacent systems and whatnot. Is that right?

Ideally, I'd like to launch the game as early as possible, but still download everything completely after enough time passes.



As of now, if you choose to download the full set of resources, you cannot log in before everything has been downloaded. We have plans to change this.



If you are going to change this, DO NOT remove the current option, as some will still want to have all the resources downloaded before playing. If you must change it, just add a further option.

CCP Philosophy: If it works, break it. If it’s broken, leave it alone and break something else.

CCP Maxwell
C C P
C C P Alliance
#34 - 2015-03-24 13:43:59 UTC
Worrff wrote:
CCP Maxwell wrote:
Valyn Horn wrote:
CCP Maxwell wrote:
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.


If we select the Download all the resource files setting, will the game do this in the background or will the launcher force the full download and delay launch of the game?

It would be nice if it was Diablo 3 Style, where the game will initially be playable early, but the full texture download happens in the background.

My understanding is without the setting checked, we will not download everything, only stuff in our general area, like adjacent systems and whatnot. Is that right?

Ideally, I'd like to launch the game as early as possible, but still download everything completely after enough time passes.



As of now, if you choose to download the full set of resources, you cannot log in before everything has been downloaded. We have plans to change this.



If you are going to change this, DO NOT remove the current option, as some will still want to have all the resources downloaded before playing. If you must change it, just add a further option.


Ah, yes. To clarify: We want to give give you the option of starting to play while the launcher is downloading the full resource set. Rest assured, we will not remove the option to download all the resource files.

CCP Maxwell - QA Engineer - Team RnB

Samsara Toldya
Academy of Contradictory Behaviour
#35 - 2015-03-24 13:45:06 UTC
CCP Maxwell wrote:
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.


Scylla patch file: 29MB - can be copied to an USB stick to use at home "with sub-par internet"

Download all the resource files downloads another 238MB - where are those files stored?
Please tell me you are not asking me to copy 13.7GB / 68,074 files / 257 folders (shared cache folder) each time there is something added to the shared cache...

"Export patch" -> 29MB of (29+238MB) Scylla release. I don't need fast internet for those 29MB but the other 238MB.

"Export last shared cache files" ... missing?

That's exactly what I asked for in devblog comments, every answer was: "Yeah, you will be able to download the release somewhere else and copy it on an USB stick to patch your eve installation at home".

Now... where is it?
Sulya Sheva
Tactically Challenged
Tactical Supremacy
#36 - 2015-03-24 13:51:41 UTC
ExpNinja wrote:
Aria Tensus wrote:
If you call this a success I would hate to witness a failure.

The launcher is stuck on an endless loop of "Installing files" and "Downloading EVE launcher update" - those messages alternate rapidly and there is no progress.

If I close the launcher and restart it, then it downloads the update and closes itself, never to be seen again. After relaunching we're back to square one.


Same Problem here on normal launcher. (Installing steam version worked flawlessly in less then 2 min)

EDIT: Found a fix

So the fix i did was I went in to the folder location (After restarting my computer) (C:\Program Files (x86)\CCP\EVE) And started the launcher shortcut, After it just magically disappeared I then started the eve application as administrator. This fixed the problem.


Don't forget to change the permissions (give your non administrator account "modify" access) on the SharedData location, otherwise if you run the launcher with your non administrator account it will fail to launch due to permissions errors (which are reported as file not found errors).

Unless of course you're happy to re-setup your overview etc etc and just continue to run eve as an administrator (don't do this).
CCP Atropos
C C P
C C P Alliance
#37 - 2015-03-24 13:54:46 UTC
Samsara Toldya wrote:
CCP Maxwell wrote:
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.


Scylla patch file: 29MB - can be copied to an USB stick to use at home "with sub-par internet"

Download all the resource files downloads another 238MB - where are those files stored?
Please tell me you are not asking me to copy 13.7GB / 68,074 files / 257 folders (shared cache folder) each time there is something added to the shared cache...

"Export patch" -> 29MB of (29+238MB) Scylla release. I don't need fast internet for those 29MB but the other 238MB.

"Export last shared cache files" ... missing?

That's exactly what I asked for in devblog comments, every answer was: "Yeah, you will be able to download the release somewhere else and copy it on an USB stick to patch your eve installation at home".

Now... where is it?

The patch you export should contain the deltas that were downloaded and applied to the EVE Client binaries (those in the install location).

You can copy the shared resource cache to a portable disk, but there's no way to extract a list of recently added files, without trawling the cache and reading all the file access times. I would imagine what was meant by whatever reply was given to you, was that you can copy that shared cache and use that on other machines, as you wish, but there isn't an 'export last shared cache files' option and I don't think there will be that option, either.

The shared cache location can be seen by opening the settings dialog in the EVE Launcher and viewing the path shown on the Download tab.

As an aside, the full installer is also available for download, but I assume you don't want to copy large quantities of data around, and so 7GB of installer files isn't what you want.
Sulya Sheva
Tactically Challenged
Tactical Supremacy
#38 - 2015-03-24 14:03:48 UTC
Samsara Toldya wrote:
CCP Maxwell wrote:
Ghaustyl Kathix wrote:
For those of us with sub-par internet at home, is there an install package for all of the resources? When I was playing with it on Singularity, it took a minute at least to load the model and various skins for a cruiser, let alone a station, I'd rather download the whole thing at school and install that on the desktop at home.


I'd recommend setting the "Download all the resource files" flag in the launcher settings. The launcher will then download everything. Better restart the launcher after changing this setting.


Scylla patch file: 29MB - can be copied to an USB stick to use at home "with sub-par internet"

Download all the resource files downloads another 238MB - where are those files stored?
Please tell me you are not asking me to copy 13.7GB / 68,074 files / 257 folders (shared cache folder) each time there is something added to the shared cache...

"Export patch" -> 29MB of (29+238MB) Scylla release. I don't need fast internet for those 29MB but the other 238MB.

"Export last shared cache files" ... missing?

That's exactly what I asked for in devblog comments, every answer was: "Yeah, you will be able to download the release somewhere else and copy it on an USB stick to patch your eve installation at home".

Now... where is it?


In the event that this separate resource file archive doesn't exist, you could always do something like use rsync (or windows equivalent) to keep an updated copy of the SharedDate on an external drive.
There are plenty of tools around that will only copy modified files/data from a directory tree, so you could patch + download full resources at school/work/wherever, rsync C:\ProgramData\CCP to an external hard drive, then rsync it from that drive to your home computer, only actually copying the changed files.
Samsara Toldya
Academy of Contradictory Behaviour
#39 - 2015-03-24 14:11:24 UTC  |  Edited by: Samsara Toldya
CCP Atropos wrote:

The shared cache location can be seen by opening the settings dialog in the EVE Launcher and viewing the path shown on the Download tab.


Thx for your reply.

Pre-Scylla: I opened the launcher at work (thankfully I was allowed to do this), download the patch, went to eve directory and copied the 123456_win.patch file to an USB stick, went home, copied patch to eve directory, opened the launcher and the whole patch was applied without downloading anything (low bandwith + volume limit at home).

Post-Scylla: meh... whole shared cache or nothing. It takes quite some time with USB 2.0 to copy those 70,000 files.

Guess I'll have to find the "don't download at all even if demand" option which won't exist...

But maybe I'll test how many Socket Closed I can force with download on demand... clicking an imgurl link in chat helps a lot to create closed sockets on low bandwith - curious to find out if dod will do the same.

EDIT: Same applies to people running multiple PC/Laptop... copy/paste the whole shared cache within their network instead of just copying a single patch file and let the launcher extract it local. Plenty of room for improvements.
Kudo Sarain
Imperial Shipment
Amarr Empire
#40 - 2015-03-24 14:21:36 UTC
Hi,

I am currently getting this when I try to open my launcher.

I am running windows 8.1

http://pastebin.com/frYqa8qa