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Issues, Workarounds & Localization

 
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PLEASE HELP unable to play for over 2 months

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Xer Jin
Hedion University
Amarr Empire
#1 - 2015-02-05 05:19:00 UTC  |  Edited by: Xer Jin
every time i warp to a gate, station or jump my client crashes its been over 2 months of this i made a form post about it b4 but no one has responded to it to tell me how to fix it. its been an issue since the rhea patch please help
Wot 2 do how fix vOv

made a bug rep id #488 i add a DXDIAG and a log report and the crash dump file
Xer Jin
Hedion University
Amarr Empire
#2 - 2015-02-05 05:38:09 UTC
also i think its fair of me to ask for some type of reimbursement seeing as i haven't been able to play for the last 2 months what ever customer service feels is fair but id like 2 months of game time if thats not asking for 2 much please.
CCP Sledgehammer
C C P
C C P Alliance
#3 - 2015-02-05 10:55:55 UTC
Hi there, I was just having a look for your bug report but couldn't see it. The most recent one submitted by "Xer Jin" was "fix "rouge drone asteroid infestation" station". Could you possibly submit a new report and tag my name in it please, under the Graphics category. I'll check it out when you've done that.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Xer Jin
Hedion University
Amarr Empire
#4 - 2015-02-05 11:19:33 UTC  |  Edited by: Xer Jin
hey Sledgehammer i used the help center beta https://ccpcommunity.zendesk.com/hc/en-us/requests/488 might be why your haveing trouble finding it hope it helps
Xer Jin
Hedion University
Amarr Empire
#5 - 2015-02-05 11:25:44 UTC  |  Edited by: Xer Jin
made a new one using the old bug rep sys EBR-32733 2015-02-05 Crashing for the last 2 monts!!! attn: CCP Sledgehammer
thanks for the speedy reply too btw o7
CCP Sledgehammer
C C P
C C P Alliance
#6 - 2015-02-05 11:33:46 UTC
Thanks very much, I'll take a look now.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
CCP Sledgehammer
C C P
C C P Alliance
#7 - 2015-02-05 11:47:37 UTC
OK, the first thing that jumps out at me is the age of your drivers for your graphics chipset. Can you please head over to the following link to try auto-detecting your hardware for driver updates?

http://www.intel.com/p/en_US/support/detect

Can I also ask if you are running the client in DirectX 9 or 11? If you open the EVE launcher settings (cog icon in the top right of launcher) and click on the DirectX tab, please select DirectX 9 and hit save.

After you've done those two things, please try relaunching the client and seeing if any crashes occur.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Xer Jin
Hedion University
Amarr Empire
#8 - 2015-02-05 19:57:42 UTC  |  Edited by: Xer Jin
so i did need an update for my drivers thats done i'm running it in dx9 and i just tried to warp to a gate and i crashed so i logged back in and crashed again when i got to the gate :(

im running the driver updater again and its showing i need to update again so ill try that and see
Xer Jin
Hedion University
Amarr Empire
#9 - 2015-02-05 20:09:28 UTC
ok so ive updated to 15.17.19.2869 looks like this is the newest version i can get and eve just crashed again :( still runing in dx9
Xer Jin
Hedion University
Amarr Empire
#10 - 2015-02-05 20:33:47 UTC
wow what a fail a total face palm and a half i cant believe i never thought of this befor look at these picks and see if you can spot the problem lol its all good now i fixed it im warping gate to gate with both star maps open
before
after
CCP Sledgehammer
C C P
C C P Alliance
#11 - 2015-02-08 13:18:53 UTC
Good to know that it was intel interfering with the client! Thanks for the update.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Xer Jin
Hedion University
Amarr Empire
#12 - 2015-02-13 11:16:06 UTC
CCP Sledgehammer wrote:
Good to know that it was intel interfering with the client! Thanks for the update.

i think it was the "use software processing" options. i noticed this thread and was wondering if Niden is having a similar issue ill play with my options and see what was exactly causing it.