These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
 

Collector's Edition Promotion

First post First post
Author
Previous Topic Next Topic
Nightingale Actault
Borderland Dynamics
#41 - 2014-12-02 03:26:26 UTC  |  Edited by: Nightingale Actault
GM Stardust wrote:
Hey all.

I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.

Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.

Best regards,
Senior GM Stardust
CCP Customer Support | EVE Online | DUST 514


Purchasing through an official EVE Store because "90 days free game time" and you don't get it unless you go through account managment. Feels like a bit of false advertising here as the purchase was only worthwhile to me for that reason.

*Edit* Shame on me for thinking the 90 days advertised would be what I was purchasing instead of Geno 1-2s. EVE has taught me to read between the lines, but didn't think THIS would be the place I would need to do so.

*Edit2* Apologies for the irrationality of calling it false advertising, I read this thread and went to send my email to customer service only to notice my notification of order being shipped was received 7 minutes previously.
Orlacc
#42 - 2014-12-02 05:47:02 UTC
The 90 days was ONLY offered if you went to the account management page. Not at the store.

Is it lame....yes. But don;t stat the "false advertising" thing. That too is lame.

"Measure Twice, Cut Once."
Kestrix
The Whispering
#43 - 2014-12-02 07:30:51 UTC
My issue here has been resolved to my satisfaction.
Draugo Rana
Masuat'aa Matari
Ushra'Khan
#44 - 2014-12-02 07:38:33 UTC

It may be not a "False Advertising" per se, but it surely is misleading and confusing. As these things go, I don't think this was done on purpose but rather due to typical incompetence.

I guess that someone at CCP came up with this promotion idea so they quickly wired it up to the account management. When they realized that people can still buy it through the EVE store and miss the promotion, they figured out it's easier to just claim that this is "by design" and the two are totally different things than to go and clean up the mess. including retroactively applying the 90 days game to people who already bought it.


This is rather ridiculous. The promotion doesn't have any clear information how to buy the CE to have the 90 days applied, there is no warning that you should stick to the process of buying it from there or else you'd miss the promotion and the EVE store DOES ask you for login as well. This is as confusing as it gets. No typical user would even suspect these are different products and their purchase will result in different outcome.

The right thing to do would be for CCP to take responsibility for this mess and clean it.


But as someone already mentioned in this thread - this is EVE, you can't be suspecting enough...

Masuat'aa Matari is recruiting Minmatar freedom fighters
Draugo Rana
Masuat'aa Matari
Ushra'Khan
#45 - 2014-12-02 07:40:32 UTC
Kestrix wrote:
My issue here has been resolved to my satisfaction.


How?

Masuat'aa Matari is recruiting Minmatar freedom fighters
Charlie Nonoke
Blue Republic
RvB - BLUE Republic
#46 - 2014-12-03 00:54:50 UTC
Draugo Rana wrote:
Kestrix wrote:
My issue here has been resolved to my satisfaction.


How?
Most likely returned his original purchase, and repurchased it from the proper link to get the 90 days free time.
BrundleMeth
State War Academy
Caldari State
#47 - 2014-12-03 01:34:11 UTC
I bought mine 3rd hand at a Garage Sale along with a toaster and toilet brush. How to I claim the 90 days?
Charlie Nonoke
Blue Republic
RvB - BLUE Republic
#48 - 2014-12-04 00:14:38 UTC  |  Edited by: Charlie Nonoke
Ok, just received my box.

Ordered during the weekend, and got a dispatch email on the Monday working day.
Arrived Wednesday noon time. DHL delivered. Not bad considering it was shipped from Germany.

These are the things you get.

  • Into the Second Decade hardcover book
  • Danger Game
  • USB Rifter
  • Pack of codes + a CD symphony recording + 60 day game time for NEW accounts


The codes pack include the following:

  • EVE Online Collector's Edition In-Game Items Code, consisting of: http://imgur.com/BulEVsR
  • Collector's Edition Mystery Code, consisting of: http://imgur.com/SlhX7k0 , and http://imgur.com/FL916aX , and the Phanca Cybernetic Arm, Male OR Female AND Right OR Left. Only one combination, which I forgot to screenshot.
  • DUST 514 In-Game items Code, consisting of: Not redeemed, since I don't own Dust 514.


The combined total worth of the goods you receive is 3.359B, according to today's pricing.
So really, for £59.99 or $74.99, which equates to 6 months of game time(assuming monthly payment),
You get 90 days free, as part of the promotion, plus items worth 3.359B ISK. You do the maths.

Plus there is more mystery items coming, and you get some of the best physical collectibles of EVE, which may NEVER be remade again. Not to mention, the value of the goods will appreciate in the future as the stock levels of the Collector's Edition deplete, and with people consuming those items.
Orlacc
#49 - 2014-12-04 01:03:30 UTC  |  Edited by: Orlacc
missed the aurora oops

"Measure Twice, Cut Once."
Zomgnomnom
Contra Ratio
GameTheory
#50 - 2014-12-04 04:54:21 UTC
GM Stardust wrote:
Hey all.

I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.

Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.

Best regards,
Senior GM Stardust
CCP Customer Support | EVE Online | DUST 514


I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved?
Destiny Corrupted
Deadly Viper Kitten Mitten Sewing Company
Senpai's Afterschool Anime and Gaming Club
#51 - 2014-12-04 04:58:13 UTC
Charlie Nonoke wrote:
Ok, just received my box.

Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20.

I wrote some true EVE stories! And no, they're not of the generic "my 0.0 alliance had lots of 0.0 fleets and took a lot of 0.0 space" sort. Check them out here:

https://truestories.eveonline.com/users/2074-destiny-corrupted
Zomgnomnom
Contra Ratio
GameTheory
#52 - 2014-12-04 05:30:07 UTC
Destiny Corrupted wrote:
Charlie Nonoke wrote:
Ok, just received my box.

Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20.


I paid $15 in shipping and it came from Atlanta..... that said..... I apparently purchased it from the eve store, not account management, which apparently doesn't count.... ?
Draugo Rana
Masuat'aa Matari
Ushra'Khan
#53 - 2014-12-04 07:32:16 UTC  |  Edited by: Draugo Rana
Zomgnomnom wrote:

I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved?


Don't know if you can do anything else besides opening a ticket and trying to draw the attention of CPP to the issue on the forums.

Masuat'aa Matari is recruiting Minmatar freedom fighters
Charlie Nonoke
Blue Republic
RvB - BLUE Republic
#54 - 2014-12-04 11:03:49 UTC
Destiny Corrupted wrote:
Charlie Nonoke wrote:
Ok, just received my box.

Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20.
United Kingdom.
I paid not a penny more than what it said on the site.
Charlie Nonoke
Blue Republic
RvB - BLUE Republic
#55 - 2014-12-04 11:19:36 UTC
Zomgnomnom wrote:
GM Stardust wrote:
Hey all.

I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.

Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.

Best regards,
Senior GM Stardust
CCP Customer Support | EVE Online | DUST 514


I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved?
Are you sure it's not the EVE Store?
Because the Store also requires logging in with your account.

This is the link you need, and not any other.
https://secure.eveonline.com/CE
Zomgnomnom
Contra Ratio
GameTheory
#56 - 2014-12-04 13:38:02 UTC
Charlie Nonoke wrote:
Zomgnomnom wrote:
GM Stardust wrote:
Hey all.

I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.

Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.

Best regards,
Senior GM Stardust
CCP Customer Support | EVE Online | DUST 514


I purchased it right here on this site. I had to log in and everything. CE has already been shipped and delivered. Do not have my 90 days. I've submitted a ticket. GM Stardust is there any other method I need to be pursuing to get this resolved?
Are you sure it's not the EVE Store?
Because the Store also requires logging in with your account.

This is the link you need, and not any other.
https://secure.eveonline.com/CE



I honestly do not remember, it was several days ago at this point and it wasn't something I figured I would need to remember.
Steijn
Quay Industries
#57 - 2014-12-04 14:02:49 UTC
Charlie Nonoke wrote:
Ok, just received my box.

Ordered during the weekend, and got a dispatch email on the Monday working day.
Arrived Wednesday noon time. DHL delivered. Not bad considering it was shipped from Germany.

These are the things you get.

  • Into the Second Decade hardcover book
  • Danger Game
  • USB Rifter
  • Pack of codes + a CD symphony recording + 60 day game time for NEW accounts


The codes pack include the following:

  • EVE Online Collector's Edition In-Game Items Code, consisting of: http://imgur.com/BulEVsR
  • Collector's Edition Mystery Code, consisting of: http://imgur.com/SlhX7k0 , and http://imgur.com/FL916aX , and the Phanca Cybernetic Arm, Male OR Female AND Right OR Left. Only one combination, which I forgot to screenshot.
  • DUST 514 In-Game items Code, consisting of: Not redeemed, since I don't own Dust 514.


The combined total worth of the goods you receive is 3.359B, according to today's pricing.
So really, for £59.99 or $74.99, which equates to 6 months of game time(assuming monthly payment),
You get 90 days free, as part of the promotion, plus items worth 3.359B ISK. You do the maths.

Plus there is more mystery items coming, and you get some of the best physical collectibles of EVE, which may NEVER be remade again. Not to mention, the value of the goods will appreciate in the future as the stock levels of the Collector's Edition deplete, and with people consuming those items.


the first img you posted of the long list of items, did you actually receive them when you logged into the game? Ive claimed all apart from the DUST items, but have not received the first long list, but have received the rorqual bpc etc.
Charlie Nonoke
Blue Republic
RvB - BLUE Republic
#58 - 2014-12-04 21:47:05 UTC  |  Edited by: Charlie Nonoke
Steijn wrote:
the first img you posted of the long list of items, did you actually receive them when you logged into the game? Ive claimed all apart from the DUST items, but have not received the first long list, but have received the rorqual bpc etc.
Yup, received them all. http://i.imgur.com/PzPKDF2.png
Nightingale Actault
Borderland Dynamics
#59 - 2014-12-05 01:18:07 UTC
Zomgnomnom wrote:
Destiny Corrupted wrote:
Charlie Nonoke wrote:
Ok, just received my box.

Where was it shipped to, and how much did you pay? It tells me that the shipping cost to the US would be just shy of $20.


I paid $15 in shipping and it came from Atlanta..... that said..... I apparently purchased it from the eve store, not account management, which apparently doesn't count.... ?


Same issue here, purchased from EVE Store thinking it would be the exact same thing. Have now received my CE but no response on support tickets to Musterbrand or CCP.
Xer Jin
Hedion University
Amarr Empire
#60 - 2014-12-05 08:09:50 UTC
FFS CCP why must you always fcuk your customers around i just paid for this after reading the gms post how the **** was i supposed to know i had to buy it from the account management and not the eve store
GM Stardust wrote:
Hey all.

I just want to clarify that the 90 days of subscription time are automatically added to the account upon completion of the purchase.

Also, please keep in mind that this is a CCP promotion that has nothing to do with Amazon, so the 90 days will not be available for people who purchase the CE box through Amazon.

Best regards,
Senior GM Stardust
CCP Customer Support | EVE Online | DUST 514

nothing about buying it from the account management and not the eve store just dont buy it from Amazon

fcuk you

now i have to go through all the bull **** of trying to cancle it

thanks asshats