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Audio broke on sisi :c

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Daniel Jackson
Universal Exos
#1 - 2014-11-07 18:17:50 UTC  |  Edited by: Daniel Jackson
the sound was working yesterday but not today :c

tq still works


using a Sound Blaster X-Fi Titanium Fatal1ty Champion Series
XFTI_PCDRV_L11_2_40_0008 driver

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140706-1506)

I Vote YES! for Downloadable HI-RES Textures!!!!
elitatwo
Zansha Expansion
#2 - 2014-11-07 22:18:32 UTC
Same here Sad

Win7 amd64 SP1, RealTek ALC889a audio codec, RealTek win7/8 x64 driver R2.75.

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
elitatwo
Zansha Expansion
#3 - 2014-11-09 06:06:51 UTC
Audio is still broken.

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
Daniel Jackson
Universal Exos
#4 - 2014-11-09 19:56:37 UTC  |  Edited by: Daniel Jackson
same and its driving me nuts....

but then again they didn't do any updates yet

I Vote YES! for Downloadable HI-RES Textures!!!!
elitatwo
Zansha Expansion
#5 - 2014-11-10 00:32:55 UTC
That's fine, CCP Habakuk should have free time on the weekends like the rest of us.

So we'll have to wait until tomorrow

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
CCP Habakuk
C C P
C C P Alliance
#6 - 2014-11-10 10:56:58 UTC
Thank you for you reports. Unfortunately we are unable to reproduce this so far. It would be great if you could try to run logserver and attach the log to a bug report, maybe we can see the problem there. Any other details could also be helpful.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
elitatwo
Zansha Expansion
#7 - 2014-11-10 11:06:06 UTC  |  Edited by: elitatwo
Will do.

Just a heads up, I have a dentist appointment this afternoon but I'll send you the file as soon as I am back home.

Edit:

Okay, I have a pastebin for you, hope it helps.

http://pastebin.com/4EnFcGx5

Edit 2:
Hopefully you find anything of use?

Before I forget, could you task someone to add an option to the logserver that "export to clipboard"? That would awesome!

Right now you only can "export to excel", which is fine if you have excel installed. Damn I miss my MSDNAA licenses Sad

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
Daniel Jackson
Universal Exos
#8 - 2014-11-11 02:20:56 UTC  |  Edited by: Daniel Jackson
ok I've made a bugreport a while back day of the UI patch, i just applied the logserver log to the report as you requested.


The bugreport title is:

EBR-26787: NEW SISI PATCH BROKE SOUND

I Vote YES! for Downloadable HI-RES Textures!!!!
PanicMan
QuantuM EnginE
#9 - 2014-11-12 10:49:42 UTC
For me I had the same problem, tried the Repair.exe, didn't help.

But now I tried to go into the Launcher, and there I cleared all the settings and the cache, both, for the Launcher and the client.
Now I have to setup everything again, but the Sound works now.

The no-sound-issue hapens after the new UI-Update, by the way...
CCP Habakuk
C C P
C C P Alliance
#10 - 2014-11-12 13:17:37 UTC
Very interesting. Daniel Jackson and elitatwo: Is sound still missing for you on Singularity after today's patch? Does it help to clear and/or settings?

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
elitatwo
Zansha Expansion
#11 - 2014-11-12 16:22:34 UTC  |  Edited by: elitatwo
Nope, after clearing both the launchers and the client caches I still don't have any sound.

I am however hesitant to reset my settings.

Update:

After having my launcher open for a few hours, the client crashes on login:

Well and I exceeded the size limit of pastebin by a few kilobytes.

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
CCP Habakuk
C C P
C C P Alliance
#12 - 2014-11-12 17:28:50 UTC
elitatwo wrote:
Nope, after clearing both the launchers and the client caches I still don't have any sound.

I am however hesitant to reset my settings.


Could you try to rename your settings folder? This will reset your setting, but you can switch back to the old settings afterwards by switching the folders. You can find some information where the folders are stored at this Evelopedia page.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
elitatwo
Zansha Expansion
#13 - 2014-11-12 17:37:19 UTC  |  Edited by: elitatwo
CCP Habakuk wrote:
elitatwo wrote:
Nope, after clearing both the launchers and the client caches I still don't have any sound.

I am however hesitant to reset my settings.


Could you try to rename your settings folder? This will reset your setting, but you can switch back to the old settings afterwards by switching the folders. You can find some information where the folders are stored at this Evelopedia page.


Okay that did it. Sound is back up again but now I have to put everything back to how is was.

Thank you for your help!

Update:

CCP Habakuk, if you are interested in the logfile, I have uploaded the two most recent logfiles at EVE Files: http://eve-files.com/dl/270987

The logs show how the "old" setting make the SiSi client crash.

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
CCP Habakuk
C C P
C C P Alliance
#14 - 2014-11-12 19:13:09 UTC
elitatwo wrote:
CCP Habakuk wrote:
elitatwo wrote:
Nope, after clearing both the launchers and the client caches I still don't have any sound.

I am however hesitant to reset my settings.


Could you try to rename your settings folder? This will reset your setting, but you can switch back to the old settings afterwards by switching the folders. You can find some information where the folders are stored at this Evelopedia page.


Okay that did it. Sound is back up again but now I have to put everything back to how is was.

Thank you for your help!

Update:

CCP Habakuk, if you are interested in the logfile, I have uploaded the two most recent logfiles at EVE Files: http://eve-files.com/dl/270987

The logs show how the "old" setting make the SiSi client crash.


Thank you! I will dig deeper into the logs and settings tomorrow.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
elitatwo
Zansha Expansion
#15 - 2014-11-12 19:37:04 UTC  |  Edited by: elitatwo
Sure thing!

And with this update, I have narrowed down your search. It must be an entry in the core_public__.yaml file.

I did rename the settings folder and only replaced the prefs.ini, which didn't have any effect and the core_public__.yaml file from my copy.

However, I am not so good at guessing, which entry breaks the client yet.

Update:

In the mentioned file in the first line the entry "LightFxEnabled: {}" and in third line " ampState: [129986787648557518, play]" need to be removed.

It appears that you are playing with different yaml versions, yes?

Update 2:

The ".dat" files with the stored information on where your windows are stacked or how they display information have no effect on the settings.
The only thing affecting the settings are in that core_public__.yaml file. Some graphic settings need to be adjusted to make the file conform to the new version of yaml again.
Time to narrow down the "purp" 55 minutes Smile

Hope that helps!

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
PanicMan
QuantuM EnginE
#16 - 2014-11-13 14:07:22 UTC
Here is my behavior, how I reproduce it every time, even after the Patch yesterday:
- After resetting all the settings, the sound was ok.
- Then I restored manually all my settings, not with file, but hit escape in the game and set every setting back.
- After changing the language settings to German, important names in English, Audio Voice in English, the client wanted to restart, and then the sound was gone again. Changing language back to English and remove the Voice in English didn't help.
CCP Habakuk
C C P
C C P Alliance
#17 - 2014-11-13 14:51:20 UTC
PanicMan wrote:
Here is my behavior, how I reproduce it every time, even after the Patch yesterday:
- After resetting all the settings, the sound was ok.
- Then I restored manually all my settings, not with file, but hit escape in the game and set every setting back.
- After changing the language settings to German, important names in English, Audio Voice in English, the client wanted to restart, and then the sound was gone again. Changing language back to English and remove the Voice in English didn't help.


This is indeed the problem and it is already on the way of getting fixed. Seems like we identified the problem at about the same time. :)

Thanks to all contributors to this thread! You're awesome!

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
elitatwo
Zansha Expansion
#18 - 2014-11-13 14:52:32 UTC
PanicMan wrote:
Here is my behavior, how I reproduce it every time, even after the Patch yesterday:
- After resetting all the settings, the sound was ok.
- Then I restored manually all my settings, not with file, but hit escape in the game and set every setting back.
- After changing the language settings to German, important names in English, Audio Voice in English, the client wanted to restart, and then the sound was gone again. Changing language back to English and remove the Voice in English didn't help.


Try my approach.

You can find the core_public__.yaml file in the "settings" folder as described in the EVElopedia article or for M$ operating systems in c:\user\YOURUSERNAME\appdata\local\ccp\YOUREVEFOLDER\settings

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
PanicMan
QuantuM EnginE
#19 - 2014-11-14 08:08:23 UTC
elitatwo wrote:
Try my approach.

You can find the core_public__.yaml file in the "settings" folder as described in the EVElopedia article or for M$ operating systems in c:\user\YOURUSERNAME\appdata\local\ccp\YOUREVEFOLDER\settings

Thanks, but I want it fixed in the client, I could also play the client in English, no problem... ;)
elitatwo
Zansha Expansion
#20 - 2014-11-14 08:37:11 UTC
PanicMan wrote:
elitatwo wrote:
Try my approach.

You can find the core_public__.yaml file in the "settings" folder as described in the EVElopedia article or for M$ operating systems in c:\user\YOURUSERNAME\appdata\local\ccp\YOUREVEFOLDER\settings

Thanks, but I want it fixed in the client, I could also play the client in English, no problem... ;)


Of course you do. So everyone else can be glad, that it broke my client instead of having 3000 whine threads on the day of the Rhea release day.

Eve Minions is recruiting.

This is the law of ship progression!

Aura sound-clips: Aura forever
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