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People saying homophobic slurs in chat. Will they be dealt with?

First post
Author
Herateis
State Protectorate
Caldari State
#1 - 2014-10-23 19:02:10 UTC  |  Edited by: Herateis
Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all.
Viktor Fel
Imperial Academy
Amarr Empire
#2 - 2014-10-23 19:36:32 UTC
I believe this is what you were looking for, and yes, GMs do stuff about these things. Just be careful that you are not using feigned offense to try to get back at some one, that can backfire and you could find yourself in a lot of trouble for it.

Section 3
Quote:
Severe offences may result in an immediate ban without warning; however, warnings may be given for first time offenses, followed by account suspensions of varying degree and ultimately a permanent ban if a player:

a. Is abusive, obscene, offensive, sexually explicit, ethnically or racially offensive, or threatening to another player or an official EVE Online representative.
b. Uses role-playing as an excuse for violating the guidelines regarding fair play with others.
c. Sends excessive e-mails, EVE-mails or support tickets, files support tickets with false information or repeatedly under the wrong category in an effort to circumvent the customer support queue.


Section 7, para. K and para. L
Quote:
k. Advertises or promotes a site that features content that is defamatory, ethnically or racially offensive, obscene, offensive, depicts graphic violence, is excessively gruesome, sexually explicit or vulgar, or promotes anti-gay sentiments or hate groups.
l. Spams official communication channels, both in or out of game.


Herateis
State Protectorate
Caldari State
#3 - 2014-10-23 19:46:08 UTC
Thank you. I hope that irregardless of a person's motives, a person that chooses to break the code of conduct receives due penalty for such things.
J'Poll
School of Applied Knowledge
Caldari State
#4 - 2014-10-23 20:27:36 UTC
Also, keep in mind that this is different from channel to channel.


If it is in local...yes, reporting will likely mean actions are taken.
If it is a player made channel that you joined...It is possible that a GM won't intervene, as it is an un-official channel (hence why they got rid of all the language channels) and you can just leave it.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

ShahFluffers
Ice Fire Warriors
#5 - 2014-10-23 20:41:03 UTC
Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street.

But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad).
Syssitia Nikostratos
Apobangpo Worldwide
#6 - 2014-10-23 20:56:55 UTC
I've found it's just easier to block people using sexist, racial or homophobic slurs in chats. I guess I'm not very optimistic that anything would actually be done if it were reported. I've been somewhat pleasantly surprised, though, in finding a good handful of people who will call people out on it and are open-minded and accepting. The creeps are loud, so I prefer to simply silence them with block and focus on the nicer people in game rather than spending my game time reporting every idiotic twelve in local.

Manners maketh man.

Mr Epeen
It's All About Me
#7 - 2014-10-23 21:08:02 UTC
Herateis wrote:
Does reporting these people do any good?


Not really. CCP just doesn't have the manpower (or the inclination, it seems) to keep a handle on all the filth spewed in chats. The new player chat is about the only one policed on a regular basis. I've seen some pretty vile stuff even in Jita local that must have been flagged by multiple people yet went on and on.

Mr Epeen Cool
ISD Decoy
ISD Community Communications Liaisons
ISD Alliance
#8 - 2014-10-23 21:11:39 UTC
In addition to reporting sexist, racist, etc language in-game, you may also report questionable posts via the EVE Forums by clicking on the small orange flag at the top of a post. Once you complete the report, someone from our ISD CCL team will review it and deal with it or escalate accordingly.

A list of all policies that govern EVE Online (including the forums) can be found here.

Hope this helps!

ISD Decoy

Captain

Community Communication Liaisons (CCLs)

Interstellar Services Department

J'Poll
School of Applied Knowledge
Caldari State
#9 - 2014-10-23 21:26:23 UTC
ShahFluffers wrote:
Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street.

But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad).


Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

J'Poll
School of Applied Knowledge
Caldari State
#10 - 2014-10-23 21:28:33 UTC
Syssitia Nikostratos wrote:
I've found it's just easier to block people using sexist, racial or homophobic slurs in chats. I guess I'm not very optimistic that anything would actually be done if it were reported. I've been somewhat pleasantly surprised, though, in finding a good handful of people who will call people out on it and are open-minded and accepting. The creeps are loud, so I prefer to simply silence them with block and focus on the nicer people in game rather than spending my game time reporting every idiotic twelve in local.


Above advice is great in "border line" cases (where it is likely you are offended but CCP doesn't see it as rule breaking). It stops said persons from annoying you.

For real obvious rule breaking, just first report them...then block them.

A. You won't see it anymore.
B. If CCP agrees, they will solve it so that others won't see it anymore too.

Personal channel: Crazy Dutch Guy

Help channel: Help chat - Reloaded

Public roams channels: RvB Ganked / Redemption Road / Spectre Fleet / Bombers bar / The Content Club

Derrick Miles
Death Rabbit Ky Oneida
#11 - 2014-10-24 00:02:13 UTC
J'Poll wrote:
ShahFluffers wrote:
Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street.

But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad).


Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE.

I'd say that's more of a sign of how bad CCP's enforcement of their rules is rather than being easily offended.
Morwen Lagann
Tyrathlion Interstellar
#12 - 2014-10-24 01:52:11 UTC
J'Poll wrote:
Also, keep in mind that this is different from channel to channel.


If it is in local...yes, reporting will likely mean actions are taken.
If it is a player made channel that you joined...It is possible that a GM won't intervene, as it is an un-official channel (hence why they got rid of all the language channels) and you can just leave it.


Nah, they'll warn people for swearing in player-owned channels. It's pretty stupid, given what game this is and how the game sells itself on it being perfectly possible (and legitimately so) to **** people off for fun and profit.

Morwen Lagann

CEO, Tyrathlion Interstellar

Coordinator, Arataka Research Consortium

Owner, The Golden Masque

ShahFluffers
Ice Fire Warriors
#13 - 2014-10-24 02:18:14 UTC  |  Edited by: ShahFluffers
Derrick Miles wrote:
J'Poll wrote:
ShahFluffers wrote:
Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street.

But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad).


Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE.

I'd say that's more of a sign of how bad CCP's enforcement of their rules is rather than being easily offended.

It goes both ways.

On one hand, you have a company of 500 to 700 people trying to moderate the language of 400,000 people (with 10,000 to 25,000 on at any given time). It is nearly impossible to get to every possible report as it is happening.

At the same time, different people have different levels of tolerance. One person can be mightily offended by being called "prepubescent child" and file a report for that. And then another can file a report because someone called them a "mentally challenged." Now add up dozens of those petitions with one or two actual real cases of offensive content.
Then there is the fact that each case has to be investigated and reviewed (because just clicking the gag or ban button without knowing the context of the situation is just bad practice) and you have a system that is slow to act.

Oh... and you can't hire too many more people. It's a small company with only so many resources. And you can't hire too many volunteers without putting them through a strict screening and training process (because you don't want someone on a "crusade" to just get the power and then start gagging/banning anything he/she personally doesn't like).

You could add automatic filters into the game... but that would not stop .gifs from being posted. And it's a little hippocritical to censor certain language when the lore is full of it and MUCH worse. Hell, even some mission text has swearing. And I've seen the DEVs themselves drop a couple loaded words here or there.


All that said... there are lines that should not be crossed. But you need context to know for certain if that "line" was tongue and cheek or actual malignant material.

tldr; don't be so serious. If you don't like it, ignore it. If you see something REALLY bad, you'll know it.
Derrick Miles
Death Rabbit Ky Oneida
#14 - 2014-10-24 03:26:31 UTC
ShahFluffers wrote:

It goes both ways.

On one hand, you have a company of 500 to 700 people trying to moderate the language of 400,000 people (with 10,000 to 25,000 on at any given time). It is nearly impossible to get to every possible report as it is happening.

At the same time, different people have different levels of tolerance. One person can be mightily offended by being called "prepubescent child" and file a report for that. And then another can file a report because someone called them a "mentally challenged." Now add up dozens of those petitions with one or two actual real cases of offensive content.
Then there is the fact that each case has to be investigated and reviewed (because just clicking the gag or ban button without knowing the context of the situation is just bad practice) and you have a system that is slow to act.

Oh... and you can't hire too many more people. It's a small company with only so many resources. And you can't hire too many volunteers without putting them through a strict screening and training process (because you don't want someone on a "crusade" to just get the power and then start gagging/banning anything he/she personally doesn't like).

You could add automatic filters into the game... but that would not stop .gifs from being posted. And it's a little hippocritical to censor certain language when the lore is full of it and MUCH worse. Hell, even some mission text has swearing. And I've seen the DEVs themselves drop a couple loaded words here or there.


All that said... there are lines that should not be crossed. But you need context to know for certain if that "line" was tongue and cheek or actual malignant material.

tldr; don't be so serious. If you don't like it, ignore it. If you see something REALLY bad, you'll know it.

I agree with you but, in my experience at least, CCP has the worst Customer Service of any company I have ever seen. I'm not confident they would do anything but lip service to the rules and the very basics of enforcement. Having said that, it is good to have a thick skin if only because you need it to play this game.
Skurja Volpar
T.R.I.A.D
Ushra'Khan
#15 - 2014-10-24 08:55:29 UTC
The real slur here is against Mr Brain's delicious low budget meal for 2.
Ralph King-Griffin
New Eden Tech Support
#16 - 2014-10-24 09:39:54 UTC
ShahFluffers wrote:
Derrick Miles wrote:
J'Poll wrote:
ShahFluffers wrote:
Offended by the "F-word?" What are we in? Primary school? I've seen and heard MUCH worse just walking down the street.

But yeah... you can totally report it. Just don't expect much punishment to come out of mere trash talking or mildly foul language. The only times I've seen GMs or DEVs enforce their "foul language/content" rule is when it is REALLY bad (like, "whoa" or "omg" bad).


Hmz, if you are already offended by the F-word, as Shah said, it might be better to close all chats in EVE.

I'd say that's more of a sign of how bad CCP's enforcement of their rules is rather than being easily offended.

It goes both ways.

On one hand, you have a company of 500 to 700 people trying to moderate the language of 400,000 people (with 10,000 to 25,000 on at any given time). It is nearly impossible to get to every possible report as it is happening.

At the same time, different people have different levels of tolerance. One person can be mightily offended by being called "prepubescent child" and file a report for that. And then another can file a report because someone called them a "mentally challenged." Now add up dozens of those petitions with one or two actual real cases of offensive content.
Then there is the fact that each case has to be investigated and reviewed (because just clicking the gag or ban button without knowing the context of the situation is just bad practice) and you have a system that is slow to act.

Oh... and you can't hire too many more people. It's a small company with only so many resources. And you can't hire too many volunteers without putting them through a strict screening and training process (because you don't want someone on a "crusade" to just get the power and then start gagging/banning anything he/she personally doesn't like).

You could add automatic filters into the game... but that would not stop .gifs from being posted. And it's a little hippocritical to censor certain language when the lore is full of it and MUCH worse. Hell, even some mission text has swearing. And I've seen the DEVs themselves drop a couple loaded words here or there.


All that said... there are lines that should not be crossed. But you need context to know for certain if that "line" was tongue and cheek or actual malignant material.

tldr; don't be so serious. If you don't like it, ignore it. If you see something REALLY bad, you'll know it.

I agree completely.
Strong adult language =/= offensive language imo.
iv been told to ****off by a dev before (Ccp whitenoise trash o7) I thought it was uproariously hilarious.
my experience of it though has been anything actually Inappropriate getting dealt with within an hour or so
Gregor Parud
Imperial Academy
#17 - 2014-10-24 09:52:55 UTC
It gets dealt with just as much as trolling in newbie Q&A, like the OP has done with this thread.
Bastion Arzi
Ministry of War
Amarr Empire
#18 - 2014-10-24 10:14:44 UTC
u think thats bad. i tried tera the other day cos it was free

was having a good time until i tried to join a guild.

i asked in global chat if i could join a guild

i got a message from someone saying are you black?

i said yes

he said no blackies in our guild.

i stopped playing tera
Vol Arm'OOO
Central Co-Prosperity Union
#19 - 2014-10-24 14:37:34 UTC  |  Edited by: Vol Arm'OOO
Herateis wrote:
Does reporting these people do any good? I see people say both F words, and other such garbage all the time in Local, as if they aren't worried at all.


unfortunately asshats are a problem in most mmos. People (especially gammer geeks) sometimes say things that they wouldnt say in person because of the anonymity of being behind a computer. If the slurs are on teamspeak or something like that - it is highly unlikely ccp will do anything. As for the in game chat - it is prohibited by the end user agreement to make such slurs, but I have yet to have seen someone banned or suspended or even warned because of it (doesnt mean it doesnt happen - just that im unaware of it happening). I have seen folk get their names changed through for using offensive names.

BTW if you are thin skinned do some research before you join a null alliance - some of them (cough cough - goons) are known for using offensive slurs regularly, even going so far as naming fleets various offensive names - they claim its just them being ironically funny but its not funny at all imo.

I don't play, I just fourm warrior.

Summer Isle
Autumn Industrial Enterprises
#20 - 2014-10-24 16:18:30 UTC
I still think having a preemptive blocking feature would be incredibly useful, but most others seem to disagree with me. As much as I don't consider cursing and swearing to be offensive, others do and might find this sort of feature useful, as well.

 Talk is cheap, but Void S and Quake L are cheaper.

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