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So, Senior GM told me to come here: TEAMS - they dissapeared

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Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#21 - 2014-10-20 20:57:42 UTC
I am soooo pissed I missed EvE vegas, I was going to print out the responses to give you guys a good laugh

Basically, I resubmitted as you asked and another Senior GM told me to get ******

I replied, then why did CCP Falcon tell me to resubmit

reply: CCP Falcon did what, HUH?

I replied, relinking the SAME THING I put in my original petition (This shows CLEARLY they didn't even read it)

Next reply I got was "We are working on it, but customer service really can't do anything" Hopefully we might announce something soon



CCP customer service - running in circles since 1994
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#22 - 2014-10-30 22:37:53 UTC
Well, I got the final notice earlier today

Thanks for playing but it will be too hard to figure it all out, so we think what we already did is fine

thanks for nothing
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#23 - 2014-11-15 18:37:10 UTC
Well, CCP reopened my ticket 2 days ago, seems there might be some hope.....maybe

Or they just want to let me get my hopes up and snatch the rug out from under me again
CCP Falcon
#24 - 2014-11-18 11:25:08 UTC
Kenneth Feld wrote:
I replied, then why did CCP Falcon tell me to resubmit


Yep, I certainly did.

Sorry for the delay in getting this taken care of, but there's been a lot of data mining to do in order to ascertain how many people were affected by this issue. However the Dev team have looked into it and have done all the research needed to get things squared away, and get everyone identified.

A script has been run during downtime today that reimburses everyone's ISK who won a bid on a team auction that resulted in the team leaving early. This is regardless of whether or not their received a new team to compensate for the lost time.

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
EvilweaselFinance
GoonCorp
Goonswarm Federation
#25 - 2014-11-18 21:32:28 UTC
So that's why I suddenly had ~200m in GM transfers, thanks!
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#26 - 2014-11-22 16:19:24 UTC
CCP Falcon wrote:
Kenneth Feld wrote:
I replied, then why did CCP Falcon tell me to resubmit


Yep, I certainly did.

Sorry for the delay in getting this taken care of, but there's been a lot of data mining to do in order to ascertain how many people were affected by this issue. However the Dev team have looked into it and have done all the research needed to get things squared away, and get everyone identified.

A script has been run during downtime today that reimburses everyone's ISK who won a bid on a team auction that resulted in the team leaving early. This is regardless of whether or not their received a new team to compensate for the lost time.



CCP Falcon

Thanks for your help in this matter. Although the reimbursement is a pittance compared to what I lost in minerals, I agree that is probably the only realistic way of restitution. I can't even see what jobs were put on that far back using in game things and at the time, I was building several titans and half a dozen SC's simultaneously as well as a run of 24 Archons.

Just keeping track of that for building purposes is one thing, but halfway through the build, changing the mineral requirements for the ships as well as the components was a monumental PITA, which is why I was so vocal on this.

Yeah, it is kind of a backhanded thanks, but at this time, that is all I am willing to offer, this still stings

Kenneth
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