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So, Senior GM told me to come here: TEAMS - they dissapeared

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Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#1 - 2014-09-09 13:19:03 UTC  |  Edited by: Kenneth Feld
As some are aware about 3 weeks after Jul 22nd Teams started dissapearing due to sloppy code on CCP part

CCP has never acknowledged this as far as I know

A few days later teams returned
A day or 2 after that, teams got a few days added onto their time

Well, during the time they were missing 4 things happened:

I built more components for an Aeon because I lost a ME 6.5 team, and those comps were built without the 2.5% comp team
The Aeon was put in build with a 4.5% me team we scrambled and bought at the last second
approx 20% of the cap comps for a large order of Carriers were also put on with no 2.5% ME team
We bought replacement teams a week ahead of time

I, personally, don't think i should lose approx 3 billion isk in mineral costs, plus an additional 1.5 billion in teams cost that ended up overlapping quite a bit, due to CCP mistake, but my petition wasn't answered yes or no, it was just passed off to "We aren't going to do anything unless the CSM get involved" and they even provided me a link to this forum - wasn't that nice of them.

I basically financed CCP QA program with 3 billion isk, that is absurd and CCP should be ashamed of themselves, however they won't even acknowledge there was a problem - I guess if they did they would be responsible for reimbursement

I am asking the CSM to get involved and find out when we are going to be reimbursed for this debacle and have CCP take ownership of their mess.
klana depp
Tr0pa de elite.
#2 - 2014-09-09 13:23:57 UTC
+1, what he said.

i personally held off with my builds in that time because i could; but then wasted (unsure, maybe ~1bil?) ISK on teams that we wouldnt have needed YET if this bug didnt happen.

so while in my case its kinda hard to say how much isk i really actually lost, i think on kenneths' case he has hard numbers that WOULD be reimburseible.

on another note - GMs are sending people to CSMs now? pardon? should it not be the other way around? :P
DJ FunkyBacon
Rabid Ninja Space Monkey Inc.
Monkeys with Guns.
#3 - 2014-09-09 14:35:05 UTC
Wait... CCP told you in a petition to take this up with us???

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Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#4 - 2014-09-09 14:41:23 UTC
DJ FunkyBacon wrote:
Wait... CCP told you in a petition to take this up with us???



Yes SIR

Absolutely, he even gave the the URL to this forum

The problem is I can't copy/paste the correspondence here

I will read the rules and if allowed i can email it to you or something, maybe you can advise the best way for you to get a hold of it.
Dacil Arandur
Habitual Euthanasia
Pandemic Legion
#5 - 2014-09-09 15:51:21 UTC  |  Edited by: Dacil Arandur
It seems clear the GM recognizes that you were unfairly affected by this bug, and explicitly recognizes that it was indeed a bug.

Interesting that the GM doesn't have the power to reimburse people if some arbitrarily high enough number of players were affected by something, and needs to get permission from the developers. But why does it become the player's responsibility to petition the CSM who must then petition the developers to redress this grievance?

I really hope this issue is resolved satisfactorily - if a bug caused you to have to spend that much extra ISK, you should clearly be reimbursed, and really shouldn't have had to go through this crazy, round-about process to get it done!
CCP Falcon
#6 - 2014-09-09 16:02:03 UTC
The CSM has brought this to the attention of myself and CCP Leeloo.

We'll take a look at this and see what we can do regarding it. Obviously we're going to have to look into stuff in depth here, so we won't be able to give a lightening fast response.

This is a problem that's fresh to us. We haven't heard about this until now and as such it's going to take some time to work.

We'll be back with information when we have it.

Thanks for your patience.

Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Altrue
Exploration Frontier inc
Tactical-Retreat
#7 - 2014-09-09 18:39:12 UTC  |  Edited by: Altrue
DJ FunkyBacon wrote:
Wait... CCP told you in a petition to take this up with us???


No wonder why CCP absolutely doesnn't want the correspondance to be shared, if its to read things like that coming from Senior GMs. Lol

Don't get me wrong, my interactions with GMs have been pleasant and efficient so far, but I surely wouldn't be pleased by some GM telling me to go to the CSM xD.

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[Ex-F] CEO - Eve-guides.fr

Ultimate Citadel Guide - 2016 EVE Career Chart
Slicr
#8 - 2014-09-09 23:04:26 UTC
CCP Falcon wrote:
The CSM has brought this to the attention of myself and CCP Leeloo.

We'll take a look at this and see what we can do regarding it. Obviously we're going to have to look into stuff in depth here, so we won't be able to give a lightening fast response.

This is a problem that's fresh to us. We haven't heard about this until now and as such it's going to take some time to work.

We'll be back with information when we have it.

Thanks for your patience.

Smile




So do you intend to post a sticky in the Industry forums about this or try and bury it?

I believe in being Pro-Active as Opposed to Reactive. Reactive tends to be more costly in time and money.
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#9 - 2014-09-09 23:59:04 UTC
I will post all I can legally

Lets give them a chance to figure out what is going on, what happened and then post about it
Slicr
#10 - 2014-09-10 03:27:46 UTC  |  Edited by: Slicr
Kenneth Feld wrote:
I will post all I can legally

Lets give them a chance to figure out what is going on, what happened and then post about it


I meant the Community manager :)
Others may have this problem and having them not at least mention it.

I believe in being Pro-Active as Opposed to Reactive. Reactive tends to be more costly in time and money.
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#11 - 2014-09-10 03:30:19 UTC
Slicr wrote:
Kenneth Feld wrote:
I will post all I can legally

Lets give them a chance to figure out what is going on, what happened and then post about it


I meant the Community manager :)
Others may have this problem and having them not at least mention it.



No, there were alot of threads when it happened, CCP KNOW who it happened to, that is why I think it will take a bit to get a handle on how bad this actually was.
CCP Falcon
#12 - 2014-09-10 09:58:29 UTC
Kenneth Feld wrote:
Slicr wrote:
Kenneth Feld wrote:
I will post all I can legally

Lets give them a chance to figure out what is going on, what happened and then post about it


I meant the Community manager :)
Others may have this problem and having them not at least mention it.



No, there were alot of threads when it happened, CCP KNOW who it happened to, that is why I think it will take a bit to get a handle on how bad this actually was.


I've been speaking with Customer Support regarding this, and they're looking into it. Once I have feedback I'll update this thread.

Smile

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#13 - 2014-09-10 10:22:46 UTC
https://forums.eveonline.com/default.aspx?g=posts&t=366872

https://forums.eveonline.com/default.aspx?g=posts&m=4915238#post4915238

The first is a smallish thread, but it shows the frustration and got locked, the second is CCP Claymore saying he will look into it after a few of us complained and NO ONE ever got back to us, the teams just showed back up about 4 days later
Franky Saken
Caldari Provisions
Caldari State
#14 - 2014-09-11 22:45:23 UTC
Any news on this?
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#15 - 2014-09-12 01:22:01 UTC
No one has contacted me, I asked my CSM and all he said was Investigation ongoing

So, we wait, I'd figure at least another week before we hear anything
Slicr
#16 - 2014-09-14 22:46:27 UTC
Kenneth Feld wrote:
No one has contacted me, I asked my CSM and all he said was Investigation ongoing

So, we wait, I'd figure at least another week before we hear anything



Now we know why it is not in S&I :)

I believe in being Pro-Active as Opposed to Reactive. Reactive tends to be more costly in time and money.
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#17 - 2014-09-23 22:04:09 UTC
Well, I sorta figured I would hear something by now, but still nothing. They have been hard at work on my other petitions for Crius mess ups, and all have been systematically closed with little or no resolution.

Funny thing is I have 3 petitions in on this, due to 3 different pilots putting in jobs being affected by teams

1 got closed and they basically said sorry, not much we can do
1 got a reply about 3 weeks ago saying please give us more time
1 got the reply which prompted this thread

all 3 were from the same GM LOL
Steppa Musana
Doomheim
#18 - 2014-09-26 16:03:15 UTC
Decisions being made based on the arbitrary nature of which GM you get is the basis of EVE customer service.

Hey guys.
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#19 - 2014-10-06 20:41:02 UTC
2 more weeks and nothing.

Maybe they won't ignore me at at EvE Vegas
CCP Falcon
#20 - 2014-10-10 08:02:45 UTC
Kenneth Feld wrote:
2 more weeks and nothing.

Maybe they won't ignore me at at EvE Vegas


Sorry for the wait, I ended up being out of the country for a few weeks on relatively short notice.

I've spoken with Customer Support regarding this, so it'd be a good idea for you to refile your ticket and see what, if anything, they can do to assist.

Smile

- F

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
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