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Issues with logging into Tranquility on September 2

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Sis Ta
Ravenstar Business Solutions
#41 - 2014-09-02 13:01:57 UTC
Hi guys, just wanted to add that my launcher isn't working properly either. It looks like html code page. I tried the work-around thing and after supplying me with lots of "cant load stuff", "things not compatible", "things not accessible" etc, eventually it worked. But launcher still is weird.
Oriaven Enaka
Girls Lie But Zkill Doesn't
Pandemic Legion
#42 - 2014-09-02 13:12:55 UTC  |  Edited by: Oriaven Enaka
Just curious for future reference, when the EVE launcher has problems, or the game doesn't load, what logfiles are you guys looking at to get clues? I am curious where this variable showed as problematic.

Was it useful to use some of the logs noted here:
https://wiki.eveonline.com/en/wiki/Mac_bug_reporting#Generating_Log_Files ?
Kanon Blackstar
Brutor Tribe
Minmatar Republic
#43 - 2014-09-02 13:16:32 UTC  |  Edited by: Kanon Blackstar
Okay read through this whole thing and no one has posted simple easy follow directions on how to enact the workaround.
1. How do you open a terminal in a mac? (Not everyone knows)
2. Do we type this as is or is there something in this line that needs changed? ( export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app )


Don't worry I think I figured it out.
Volcane Nephilim
Tortured Pixels
#44 - 2014-09-02 13:20:48 UTC
Kanon Blackstar wrote:
Okay read through this whole thing and no one has posted simple easy follow directions on how to enact the workaround.
1. How do you open a terminal in a mac? (Not everyone knows)
2. Do we type this as is or is there something in this line that needs changed? ( export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app )


See https://forums.eveonline.com/default.aspx?g=posts&m=4978870#post4978870
W Sherman Elric
Argentum Holdings
#45 - 2014-09-02 13:33:34 UTC
after copy and paste export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app in terminal I receive Applications/EVE\ Online.app" does not exist

So the work around is not really working for me
deteidos02
mesarmemoi
#46 - 2014-09-02 13:37:34 UTC
Do you think we can play tonight, and that we may be small "gifts"?Lol
Volcane Nephilim
Tortured Pixels
#47 - 2014-09-02 13:38:01 UTC
W Sherman Elric wrote:
after copy and paste export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app in terminal I receive Applications/EVE\ Online.app" does not exist

So the work around is not really working for me


your eve client is probably installed in a weird place then so it would be different to yours, would need more info about your setup to really be able to help
DlCK PETER JOHNSON
IGBFT Holding
I Got Banned For That
#48 - 2014-09-02 13:48:51 UTC
tangata kōhuru wrote:


Yesterday i lost a 100mil ship because of game freeze and when i reconnected i was in pod.
Some days ago, the server was inaccessible for a full day.
There is always bugs, all the time and of course it is never ccp fault, and when you ask for a refund because you lost a ship because of their socket close bugs and others, they don't reply or say no.
And we are paying them for this. If it is so buggy and unplayable, stop making pay peoples, make it open source


Sounds to me like someone forgot the first rule of EVE Online:
Always fly what you can afford to lose.

Besides, 100 mil isk isn't that much. Its what, a few hours of mining or mission running in high sec?
Talius Enedar
Aliastra
Gallente Federation
#49 - 2014-09-02 13:56:12 UTC
Volcane Nephilim wrote:
W Sherman Elric wrote:
after copy and paste export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app in terminal I receive Applications/EVE\ Online.app" does not exist

So the work around is not really working for me


your eve client is probably installed in a weird place then so it would be different to yours, would need more info about your setup to really be able to help



Similar here. I imagine this has something to do with the fact that Steam likes to place things in ambiguous and ridiculous folders.
Andrew Breslin
The Scope
Gallente Federation
#50 - 2014-09-02 14:06:49 UTC  |  Edited by: Andrew Breslin
For people who don't know how to do this work around, it's relatively straight forward.

1) Open your applications area and scroll down to Utilities
2) Open it and look for terminal
3) Once open, copy "/Applications/EVE\ Online.app/Contents/MacOS/launcher" (excluding the quotation marks) and just paste it into the terminal area.
4) Press enter and the launcher should open by itself. It will come up as a different icon compared to what will usually pop up.

This is what worked for me, and i haven't messed around with EVE's files or moved it or anything like that. Can't say it will work for everyone but that's how i did it.

N.B. You should leave terminal RUNNING the whole time you are using the game. I closed mine and the game shut down with it so just keep that in mind. i'm not tech savvy so if a captain wants to explain why that happened, feel free to.


Edit - I can no longer access the game using this way. not sure if it's because of closing the terminal or what...
Chitlin Soulfood
Federal Navy Academy
Gallente Federation
#51 - 2014-09-02 14:17:52 UTC  |  Edited by: Chitlin Soulfood
To fix the problem on Mac with Steam I had to do the following:

1) Open a Terminal window.
2) type this: sudo pico /etc/launchd.conf
* You'll have to type in your password.
3) In the text editor, copy/paste this: setenv COMPUTERNAME anyname
4) Press CTRL-O and hit enter to write the file.
5) Press CTRL-X to exit the editor.
3) type this: launchctl < /etc/launchd.conf; sudo launchctl < /etc/launchd.conf
* This applies the changes to launchctl without having to restart the computer.

After that, Eve started fine.

The reason the original workaround posted above won't work for Steam is because of the way Eve needs to be loaded from Steam itself. This fixes the problem by making the COMPUTERNAME environment variable operating system wide. So you can just start Eve normally. This should work for non-Steam OS X users as well.
Artemis Dalvik
Arxersize Industries
#52 - 2014-09-02 14:20:47 UTC
CCP Phantom wrote:
Hibasot wrote:
Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......

This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.


After the most basic blunder a developer can make occurs, something certainly can be done. I think a little diligence and testing is in order.
grumpychops
The Farting Unicorns
#53 - 2014-09-02 14:24:02 UTC
CCP- Since you guys obviously no longer test changes (as demonstrated in Crius), could you please make an attempt to be helpful in this situation.
You are preventing paying customers from playing the game. I understand that you cannot give a time estimate and are working on it.
Might I suggest that you do 2 things to notify us of updates to the fix:

1- Create a new thread in this section of the forum titled :"Mac issue updates" and lock it. This way we can subscribe to it, and get notifications when you unlock it, post updates, and lock it again. Subscribing to a thread that will no doubt be a dozen pages long by the end of the day is not a good option.
2- Post updates to the fix process on social media. Use both Facebook, Twitter and Google+. That way people who don't have constant forum access can get notifications.

Your current approach will just **** of a section of your customers that already feel forgotten by CCP.
Elias Brygs
Artificial Acquisitions
#54 - 2014-09-02 14:26:07 UTC
Thought it'd be really cool to bring my MBPr to work and try to get some mining done while "working." Good on you CCP, for making sure I couldn't do that. Karma?
Chromartix
Doomheim
#55 - 2014-09-02 14:32:01 UTC
The temporary workaround works. However, chalk this up for another justification for developing a standalone Mac client.
Chagar Ghasha
Yellow Radiated Rat Incorporated.
#56 - 2014-09-02 14:38:38 UTC
Amanda Fuller wrote:
Rotineque Severasse wrote:

Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me


Yes, that fixes it.

Running on the terminal

export COMPUTERNAME='...'
/Applications/EVE\ Online.app/Contents/MacOS/launcher



This DEFINITELY works. Well done whoever came up with this.
Michael Mach
Arx One
#57 - 2014-09-02 14:38:38 UTC
Instead of complaining about this one-time issue, how 'bout we thank CCP for supporting the OS X platform in the first place?
Chagar Ghasha
Yellow Radiated Rat Incorporated.
#58 - 2014-09-02 14:40:14 UTC
Michael Mach wrote:
Instead of complaining about this one-time issue, how 'bout we thank CCP for supporting the OS X platform in the first place?


How about they thank us for paying a subscription (Thats for those that don't plex their accounts)
Fourth Gate
Republic University
Minmatar Republic
#59 - 2014-09-02 14:42:43 UTC
grumpychops wrote:


Your current approach will just **** of a section of your customers that already feel forgotten by CCP.


The lack of vitriol in this thread is delightful compared to the nastiness of the "general population" of Eve customers. Please let's not descend into darkness. You're frustrated, that's ok- You're a paying customer and you can't play. Unfortunately sometimes things take time. I agree the mac client doesn't always get the love it deserves, but it exists, and that is certainly saying something in comparison to other developers. Autodesk for example- Design software. No way to run it on a mac except in a VM. The only reason I have to dirty my hands on windows is because of effing Autodesk Inventor.


@CCP: You have a mac client. Seriously. Remembering the days when I had to run the PC client as a VM, and before that I had to bootcamp my mac to run the client, and before that have two systems, one for getting stuff done and one for Eve, let me say thank you thank you thank you thank you for remembering us mac users at all. Most software developers go to the lowest common denominator, you made our lives easier. Thanks for working on the fix.

<3

I will cease ball licking now.
Michael Mach
Arx One
#60 - 2014-09-02 14:46:22 UTC
Chagar Ghasha wrote:
Michael Mach wrote:
Instead of complaining about this one-time issue, how 'bout we thank CCP for supporting the OS X platform in the first place?


How about they thank us for paying a subscription (Thats for those that don't plex their accounts)


They thank you by giving you access to the game and supporting the Mac client that only a very small minority of users will use. Secondly, PLEXing your account is more supportive to CCP due to the fact that a PLEX is marginally more expensive than a regular subscription.

So please, thank CCP and thank PLEXers for supporting the Mac client you, I, and a handful of other players use.