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Issues with logging into Tranquility on September 2

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CCP Phantom
C C P
C C P Alliance
#1 - 2014-09-02 12:04:29 UTC  |  Edited by: CCP Falcon
Following the deployment of Hyperion 1.3 on September 2 we discovered an issue with the Mac client: While the EVE Launcher starts correctly for the Mac client, it is not possible to log into Tranquility at the moment.

The bug has been identified already and the devs are working on a fix. Unfortunately it will take some time to test and deploy this fix. As soon as more information is available, we will update this thread.

We apologize for this issue and the inconvenience caused by this bug.


Player suggested workaround
Running on the terminal

export COMPUTERNAME='...'
/Applications/EVE\ Online.app/Contents/MacOS/launcher


Thank you for pointing to this workaround. EVE community = best community!

UPDATE: A fix has now been deployed. Please trying restarting your launcher before running the game again, and let us know if you have further issues.

CCP Phantom - Senior Community Developer
Tiberius StarGazer
Deep Core Mining Inc.
Caldari State
#2 - 2014-09-02 12:13:24 UTC
NOOOOOOOOO!

Oh well time to switch over to the windows partition.
Hibasot
Dark-Rising
Wrecking Machine.
#3 - 2014-09-02 12:14:13 UTC
Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......
Raiz Nhell
State War Academy
Caldari State
#4 - 2014-09-02 12:14:59 UTC  |  Edited by: Raiz Nhell
According to the thread in the Mac sub forum it's been happening for at least a few DTs, with no fix or communications...

It's just seems like tonight it's all Mac clients rather than a few...

There is no such thing as a fair fight...

If your fighting fair you have automatically put yourself at a disadvantage.
Rotineque Severasse
Center for Advanced Studies
Gallente Federation
#5 - 2014-09-02 12:16:02 UTC
CCP Phantom wrote:
Following the deployment of Hyperion 1.3 on September 2 we discovered an issue with the Mac client: While the EVE Launcher starts correctly for the Mac client, it is not possible to log into Tranquility at the moment.

The bug has been identified already and the devs are working on a fix. Unfortunately it will take some time to test and deploy this fix. As soon as more information is available, we will update this thread.

We apologize for this issue and the inconvenience caused by this bug.


Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me
Nicholas Goldfinder
Pandemic Horde Inc.
Pandemic Horde
#6 - 2014-09-02 12:17:51 UTC
Rotineque Severasse wrote:
CCP Phantom wrote:
Following the deployment of Hyperion 1.3 on September 2 we discovered an issue with the Mac client: While the EVE Launcher starts correctly for the Mac client, it is not possible to log into Tranquility at the moment.

The bug has been identified already and the devs are working on a fix. Unfortunately it will take some time to test and deploy this fix. As soon as more information is available, we will update this thread.

We apologize for this issue and the inconvenience caused by this bug.


Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me



Could you explain this better please?
Helda Duvion
DUDEz Inc.
#7 - 2014-09-02 12:18:33 UTC
CCP Phantom wrote:
Unfortunately it will take some time to test and deploy this fix.

WHY don't you test BEFORE you put in the patch?! Has been several times now with always the same problems. At home i usually "install" every patch with the "Eve Online Repair" Tool, as nothing else works Evil
showwe en Welle
University of Caille
Gallente Federation
#8 - 2014-09-02 12:20:32 UTC
Rotineque Severasse wrote:
[quote=CCP Phantom]

Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me



It's works to me
Raiz Nhell
State War Academy
Caldari State
#9 - 2014-09-02 12:21:21 UTC
Helda Duvion wrote:
CCP Phantom wrote:
Unfortunately it will take some time to test and deploy this fix.

WHY don't you test BEFORE you put in the patch?! Has been several times now with always the same problems. At home i usually "install" every patch with the "Eve Online Repair" Tool, as nothing else works Evil


They did test it...

Apparently it broke some clients on the 29th...
And now it's been rolled out to the rest of us...

I hate CCP bashing, I feel bad...

There is no such thing as a fair fight...

If your fighting fair you have automatically put yourself at a disadvantage.
Nicholas Goldfinder
Pandemic Horde Inc.
Pandemic Horde
#10 - 2014-09-02 12:22:54 UTC
showwe en Welle wrote:
Rotineque Severasse wrote:
[quote=CCP Phantom]

Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me



It's works to me



How do you export computer name?
Buddha's Palm
Garoun Investment Bank
Gallente Federation
#11 - 2014-09-02 12:23:53 UTC
showwe en Welle wrote:
Rotineque Severasse wrote:
[quote=CCP Phantom]

Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me



It's works to me



do you mind sharing specific directions on how to do this for us less computer savy folk?....please, lol
Volcane Nephilim
Tortured Pixels
#12 - 2014-09-02 12:23:54 UTC
Rotineque Severasse wrote:

Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me


This works for me, open a terminal and type:

export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app
Amanda Fuller
Deep Core Mining Inc.
Caldari State
#13 - 2014-09-02 12:24:02 UTC
Rotineque Severasse wrote:

Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me


Yes, that fixes it.

Running on the terminal

export COMPUTERNAME='...'
/Applications/EVE\ Online.app/Contents/MacOS/launcher
CCP Phantom
C C P
C C P Alliance
#14 - 2014-09-02 12:24:08 UTC
Hibasot wrote:
Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......

This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.

CCP Phantom - Senior Community Developer
Nicholas Goldfinder
Pandemic Horde Inc.
Pandemic Horde
#15 - 2014-09-02 12:24:42 UTC
Does the workaround above work on Mac as well?

If so, how do you perform the fix on a Mac?
Nicholas Goldfinder
Pandemic Horde Inc.
Pandemic Horde
#16 - 2014-09-02 12:25:57 UTC
CCP Phantom wrote:
Hibasot wrote:
Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......

This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.



I am sure the dev department is on it.

At the same time could you give use a rough estimate of the time window required to do the job?

Thank you in advance.
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#17 - 2014-09-02 12:26:15 UTC
CCP Phantom wrote:
Hibasot wrote:
Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......

This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.

Thanks guys.

Crap happens, but when it does, I'm glad you are working on it quickly.

This is the first time in a year that my client has been broken. So while it's frustrating, in general the Mac client is quite good.
Ragga Muffin
#18 - 2014-09-02 12:28:47 UTC
CCP Phantom wrote:
Hibasot wrote:
Do we just sit on our hands and wait? Im sure if it was a Windows issue then it would be fixed by now.... a most disappointed capsuleer......

This is an issue with the client. There is not much that can be done except letting the devs do their work, then rebuild the client and deploy it again. Be assured that everyone is working as fast and best as they can.


Compensation, my friends, do not hear about compensation ....

White.
Nicholas Goldfinder
Pandemic Horde Inc.
Pandemic Horde
#19 - 2014-09-02 12:28:57 UTC
Volcane Nephilim wrote:
Rotineque Severasse wrote:

Possible work around, credit to Yagnori for finding this.

It seems something is looking for COMPUTERNAME to be set.

export COMPUTERNAME='...' then relaunching worked for me


This works for me, open a terminal and type:

export COMPUTERNAME=`hostname -f`;open /Applications/EVE\ Online.app



THIS SOLVES THE PROBLEM FOR ME AS WELL.
CCP Phantom
C C P
C C P Alliance
#20 - 2014-09-02 12:30:43 UTC
Nicholas Goldfinder wrote:
could you give use a rough estimate of the time window required to do the job?

That completely depends on the fix and is unknown to me. A full client re-build can take several hours, but maybe the fix does not require a complete new build.

In the meanwhile I would like to point to a potential workaround: https://forums.eveonline.com/default.aspx?g=posts&m=4978791#post4978791

CCP Phantom - Senior Community Developer
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