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Unscheduled Downtime - 22/08/2014

First post
Author
DJentropy Ovaert
The Conference Elite
Safety.
#241 - 2014-08-22 07:49:19 UTC
Enya Hostetter wrote:
I'm probably going to lose my two hundred million ship from all this. What the hell is the point of this game anymore if I might just lose everything from a simple connection problem?


Just relax. Connection issues happen - and when they are issues with your personal LAN or your local ISP, there's not much CCP can do, as their logs are not going to show anything.

However, you are in luck! In a situation like like, every single player has been knocked offline and CCP is aware that something is wrong. When you log back in, you will either find yourself in that fancy spaceship OR you will find yourself not in that fancy spaceship. In the event that said fancy spaceship is not around anymore, just take another deep breath and relax and ...

Submit a support ticket. Be nice about it. Understand that a real human being who works for CCP is going to be the one reading it, and that he has probably been reading support tickets for many hours. Don't scream at him, rage about how awful things are, or delude yourself into thinking that the CEO of CCP Games is the one dealing with your support ticket. Pretend he is just like you probably are, a human being who works a job for around 8 hours a day and has to deal with customers. Pretend it's you getting the support ticket and make it easy on him - link your lossmail, link any other relevant information that will help him deal with the situation quickly, and thank him for his time. It's easy.

If you take a loss due to a downtime like this, CCP will take care of you. As one who has had quite a few ships replaced due to things like this - let me assure you that being polite, rational, calm, and chill will get you *everywhere*.
Torneach Structor
Deep Core Mining Inc.
Caldari State
#242 - 2014-08-22 07:49:37 UTC
Starpoint9 wrote:
Enya Hostetter wrote:
I'm probably going to lose my two hundred million ship from all this. What the hell is the point of this game anymore if I might just lose everything from a simple connection problem?



could be worse.... Could potentially lose access to your W-space system that is housing your roughly 10+ bil isk POS


No scanner alt hanging out in the POS, just in case?

Bad move Ugh
Lugh Crow-Slave
#243 - 2014-08-22 07:50:27 UTC
AWACS Sgt wrote:
DJentropy Ovaert wrote:
[quote=Auron Sol]
/me bangs his head on the desk


do it harder and add some big nails stickin out of the top of the desk while you're at it.



... damn that's a bit violent
Inpphy
Star Ocean Industries
#244 - 2014-08-22 07:50:30 UTC
Lugh Crow-Slave wrote:
Inpphy wrote:
I just hope I don't loss my ship. I was about to target an ice asteroid when the server craped out. And I can't stand the idea of having to submit a petition to get it back and the very long wait from CCP that normally follows with petitions.

I just don't know why anyone would find attacking a server in this manner profitable other then to make an idiot of your self.


Some attacks are not for profit and instead are just done because some one is bored or pissed and need attention


Doing it for attention or because your annoyed or upset at something is still profit because your doing something to get something hence profit. I wasn't implying the money kind.
OldWolf69
Science and Trade Institute
Caldari State
#245 - 2014-08-22 07:50:32 UTC
Sneekeypete NZXT wrote:
Fabulous Visage wrote:
People who are whining about it's CCP's fault for not able to play the game. THERE IS LITTLE THEY CAN DO AGAINST A DDOS!

Ddos are cheap yet terrible effective, They will clog up servers with packages. And if the server migrates and the scriptkiddies want to keep it down they just move their attacks to the new location.



I played world of warcraft for 8 years and they never lost the servers due to a DDoS attack.

WoW is too lame even for Ddos guys hahahahahahahaha
SF BrooD
Frozen LLC
No Visual.
#246 - 2014-08-22 07:51:04 UTC
i wish i could pew pew, i blew my gf off tonight so i could pew pew and now its no sex and now pew, im very sad...
DarkanZ
Dark-Rising
Wrecking Machine.
#247 - 2014-08-22 07:51:12 UTC
Hakaari Uisen wrote:
So who are the 2 other pilots logged into the game right now? Some kid of system attendant or something?


start the client and see that the server is offline.... don't trust the launcher :) it's a TRAP :)
Jive Pendragon
Upworldly Mobile
#248 - 2014-08-22 07:51:15 UTC
Don't want exact details, I untherstand that reasoning.
Just want to know is it a DDOS attack or is it in relation to the last patch.

Ow and I'm verry calm about this :) It just sucks that now that I have time to play the server is down.
Kaarous Aldurald
Black Hydra Consortium.
#249 - 2014-08-22 07:51:15 UTC
DJentropy Ovaert wrote:

If you take a loss due to a downtime like this, CCP will take care of you. As one who has had quite a few ships replaced due to things like this - let me assure you that being polite, rational, calm, and chill will get you *everywhere*.


With CCP, anyway. I've long since exhausted my options in regards to being nice to DMV employees. But they're not people anyway.

"Verily, I have often laughed at the weaklings who thought themselves good because they had no claws."

One of ours, ten of theirs.

Best Meltdown Ever.

Lugh Crow-Slave
#250 - 2014-08-22 07:51:16 UTC
Torneach Structor wrote:
Starpoint9 wrote:
Enya Hostetter wrote:
I'm probably going to lose my two hundred million ship from all this. What the hell is the point of this game anymore if I might just lose everything from a simple connection problem?



could be worse.... Could potentially lose access to your W-space system that is housing your roughly 10+ bil isk POS


No scanner alt hanging out in the POS, just in case?

Bad move Ugh


or just a friend in the hole?
Balderredux
Republic University
Minmatar Republic
#251 - 2014-08-22 07:51:31 UTC
DJentropy Ovaert wrote:
Derrick Miles wrote:

I don't usually agree with the things you post... but this one you've got right. Auron Sol, some kids pulling a prank does not constitute torture, take a deep breath and get some perspective.


Thanks, Derrick. Really cool of you to say that - I don't always agree with the things a lot of people here post, but I think we can all stand together and agree that a video game having some unscheduled downtime is not the end of the world and that players calling for the actual RL death of those responsible for this downtime really need to just find something else to do for a little while :P



Sure - but punishment along these lines would nevertheless be appropriate...
Daniel Jackson
Universal Exos
#252 - 2014-08-22 07:51:46 UTC
Sneekeypete NZXT wrote:
Fabulous Visage wrote:
People who are whining about it's CCP's fault for not able to play the game. THERE IS LITTLE THEY CAN DO AGAINST A DDOS!

Ddos are cheap yet terrible effective, They will clog up servers with packages. And if the server migrates and the scriptkiddies want to keep it down they just move their attacks to the new location.



I played world of warcraft for 8 years and they never lost the servers due to a DDoS attack.

cause no one cares about WoW
Happy Clark
Doomheim
#253 - 2014-08-22 07:51:56 UTC
Map of all the DDoS attacks going on right now: http://www.digitalattackmap.com/#anim=1&color=0&country=ALL&time=16303&view=map


Small video about how DDoS attacks work: http://www.digitalattackmap.com/understanding-ddos/

Derrick Miles
Death Rabbit Ky Oneida
#254 - 2014-08-22 07:52:07 UTC
SF BrooD wrote:
i wish i could pew pew, i blew my gf off tonight so i could pew pew and now its no sex and now pew, im very sad...

And let that be a lesson on priorities...
tazzster
The Scope
Gallente Federation
#255 - 2014-08-22 07:52:15 UTC
3 in one day ud think they would be on the ball by now and dont give me this well its not there fault sure first maybe not but if didnt clear this morn why bring servers back up to happen 2 more times and cause more people to have ingame issues added to the log issues
IIshira
School of Applied Knowledge
Caldari State
#256 - 2014-08-22 07:52:38 UTC
SF BrooD wrote:
i wish i could pew pew, i blew my gf off tonight so i could pew pew and now its no sex and now pew, im very sad...

Wow I think you need more downtime from Eve. If you keep blowing her off she might find someone else who won't
Steadly Sol
Steadly Sprockets
#257 - 2014-08-22 07:52:49 UTC
liftoff
Mind Hunter
Caldari Provisions
Caldari State
#258 - 2014-08-22 07:53:10 UTC
its up :)
Todd Shadow
Center for Advanced Studies
Gallente Federation
#259 - 2014-08-22 07:53:17 UTC
Sneekeypete NZXT wrote:
Fabulous Visage wrote:
People who are whining about it's CCP's fault for not able to play the game. THERE IS LITTLE THEY CAN DO AGAINST A DDOS!

Ddos are cheap yet terrible effective, They will clog up servers with packages. And if the server migrates and the scriptkiddies want to keep it down they just move their attacks to the new location.



I played world of warcraft for 8 years and they never lost the servers due to a DDoS attack.


ERM.... They've been ddos's plenty. A 30 second Google search proved that real quick.
Daniel Jackson
Universal Exos
#260 - 2014-08-22 07:53:24 UTC