Assembly Hall

it would be nice if CPP had proper customer service people not snobby know it all GM's. In my business customers rule that way you don't lose them. I would venture that Eve is losing more old die hard fans, the ones that put lots money into keeping people at CPP employed.

When I was running a restaurant we had a saying, "the customer THINKS they are right... educate them."

Methinks you just do not like the answer you got and/or can't wrap your head around why your preconcieved notions of the world are not being satisfied.

I am also not seeing an idea or propsal here... just a rant.

Heres reality, and how it functions in any business that actually gives a damn about being around in 10 years.

Customers dont rule, customers dont know anything, customers are idiots. You nod and smile, correct them when they are blatantly wrong (because doing otherwise will have them coming back and blaming YOU for the screwups they do because you said they were "right"), and when they get pissy about your decisions, you remind them knowing more about the subject than them is your job, and they can either listen to what you say, or go do/buy/make whatever it is they want/need on their own, and laugh as they fail miserably.

More on topic, just because people whine doesnt mean CCP should throw all integrity or consistency with how they write and follow their rules out the window to "appease" the crybabies. If someone has a problem they want solved, they are free to do it within CCP's existing ruleset. In this the GM's do fine, they follow the rules to the letter, to the best of their ability.


Of course, the hilarious part of this whole thing is you think spending massive amounts of money on "real Customer Service" would change the outcome of anything, since customer service would still have to go to the GM's who would go to whatever relevant head of whatever they need to clarify for (if their is even anything to clarify) just to tell the pointless Customer Service representative that they need to parrot the response the GM would have given anyways.

Skelee, your post is a bit sketchy, so its hard for people to identify or help. Now it yells to me your frustrated but i cant help you since we dont know the content

I like how eveybody on here thinks for me ans makes assumptions? What are you goon pets :)
I actually got my ship ship back, only took 4 gms, and some attention to detail.
I just don't like the way they communicate when you send a petition.
"According to eula .. blah blah" same thing everytime.

BTW, I know my game mechanics and don't need help losing ships, I lose them on my own quite nicely!

However, there have been a few times where i lost a ship and I know it wasn't my fault. I have got some ships back nut it's like pulling teath.

Example ,
I lost my SB on my way to join a fleet when I was docking to get a mod. The station shot me because I tackled a ship outside the station. I sent petition with my log and loss mail. CPP "according to eula " there was nothing wrong on on the server side we will not reimburse. However, after reading the reply I said look at my ship, I didn't have any tackle mods in my mids! 2 weeks later I got my ship back. . only took 2 gms and 3 mails back and forth. All they had to do is look at my ship fitting first time.

The last petition CPP are wrong but if nothing on the sever end I accept and take it like a man.

I would personally say the yes, CCP Customer Service/support tickets, needs a bit of a touch up. However I also believe that this post if you want it to be effective, to be constructed critically, and professionally, otherwise you will get troll comments because you made yourself available by S***posting.

Wait, this rage was over a stealth bomber?
lol "CCP GIEF BACK MY POCKET CHANGE NAOW!!!!"

lost noobship