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Unable to connect to EvE (either game and forums) for hours at a time.
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Kesshisan
#1 - 2014-06-13 17:10:01 UTC
Hello,

Over the past week or two I have been experiencing disconnects from EvE online. When this happens, I am also unable to access the forums. During these times other internet usage seemed to remain unchanged.

Just now I had an outage that lasted just under 2 hours. I've had periodic disconnects (30-60 secons) and strings of outages (few hours) for about a week or two now. Here is a recent tracert during an outage:

C:\Users\XXX>tracert eveonline.com

Tracing route to eveonline.com [87.237.39.92]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.1.1
2 7 ms 10 ms 7 ms astound-XXX-XXX-XXX-XXX.ca.astound.net [XXX.XXX.XXX.XXX]
3 10 ms 9 ms 13 ms 10.50.2.1
4 9 ms 11 ms 11 ms XXX-XXX-XXX-XXX.sf-cable.astound.net [XXX.XXX.XXX.XXX]

5 13 ms 11 ms 34 ms XXX-XXX-XXX-XXX.sf-cable.astound.net [XXX.XXX.XXX.XXX]

6 10 ms 10 ms 11 ms 64.124.146.181
7 24 ms 11 ms 14 ms ae11.cr1.sjc2.us.above.net [64.125.24.185]
8 32 ms 21 ms 67 ms xe-0-3-0.cr1.lax112.us.above.net [64.125.26.25]

9 61 ms 56 ms 59 ms ae2.cr1.iah1.us.above.net [64.125.20.209]
10 71 ms 51 ms 51 ms ae1.cr2.iah1.us.above.net [64.125.20.214]
11 87 ms 83 ms 80 ms ae14.cr2.dca2.us.above.net [64.125.21.53]
12 155 ms 156 ms 168 ms xe-5-1-0.mpr3.lhr3.uk.above.net [64.125.31.185]

13 154 ms 161 ms 165 ms xe-5-2-0.mpr2.lhr3.uk.above.net [64.125.21.22]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * ^C
C:\Users\XXX>

Astound.net is my isp.


During this last outage I decide to run a ping www.eveonline.com -t, too:


Ping statistics for 87.237.39.180:
Packets: Sent = 693, Received = 13, Lost = 680 (98% loss),
Approximate round trip times in milli-seconds:
Minimum = 151ms, Maximum = 192ms, Average = 164ms
Control-C
^C
C:\Users\XXX>

Once I saw replies I cancelled the ping. It was a constant "Request timed out." until the issue ended.


A quick google search showed that this isn't the first time there existed this type of an issue with above.net and EvE online.

http://oldforums.eveonline.com/?a=topic&threadID=1052969&page=2#34

If you need any more information from me I will be happy to help. Thank you for your time.