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Kronos Macintosh Issues and Feedback

First post
Author
CCP Sledgehammer
C C P
C C P Alliance
#61 - 2014-06-04 13:28:08 UTC  |  Edited by: CCP Sledgehammer
Ulises Reyes wrote:
Still no EVE Online for me unfortunately ,,,


Hi Ulises and other users above 10.6.8 that are still experiencing trouble with "Play" doing nothing in the launcher,

Could you do the following for me and report back?

1. Right-click on your EVE Online application and select "Show Package Contents".
2. Expand Contents.
3. Expand Resources.
4. Right-click on your EVE Online listed under Resources and select "Show Package Contents".
5. Expand Contents then MacOS.
6. Open a Terminal window and type"CHMOD 700 " into it (make sure you have a space after 700), then drag "cider" from your finder window into Terminal and hit ENTER.
7. Expand Frameworks and repeat step 6 but with the "wineserver" file.

If this doesn't work please let me know!

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda

Vincent Athena
Photosynth
#62 - 2014-06-04 14:06:16 UTC  |  Edited by: Vincent Athena
Ive tried running three clients on my MBP, doing a mining OP. I'm having issues. First, I get short freezes. They last from a few seconds long to about 2 minutes. The entire computer freezes, UI, clock, everything, except the mouse pointer.

After a few of these happen, graphic anomalies start showing up. Ships turn white. Stations turn yellow. When selecting a station, the "dock" button is just an empty square. After docking, the background is black and item icons do not show (although I can still interact with the items). I have done a bug report.

I am going to set all the clients to "optimized for memory" and see if that helps. A shame if the new cider client means I have to look at a ugly game.

OSX10.9.3

Model Name: MacBook Pro
Model Identifier: MacBookPro6,1
Processor Name: Intel Core i7
Processor Speed: 2.66 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per core): 256 KB
L3 Cache: 4 MB
Memory: 8 GB

Chipset Model: NVIDIA GeForce GT 330M
Type: GPU
Bus: PCIe
PCIe Lane Width: x16
VRAM (Total): 512 MB

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CCP Sledgehammer
C C P
C C P Alliance
#63 - 2014-06-04 14:22:31 UTC
Vincent Athena wrote:
Ive tried running three clients on my MBP, doing a mining OP. I'm having issues. First, I get short freezes. They last from a few seconds long to about 2 minutes. The entire computer freezes, UI, clock, everything, except the mouse pointer.

After a few of these happen, graphic anomalies start showing up. Ships turn white. Stations turn yellow. When selecting a station, the "dock" button is just an empty square. After docking, the background is black and item icons do not show (although I can still interact with the items). I have done a bug report.

I am going to set all the clients to "optimized for memory" and see if that helps. A shame if the new cider client means I have to look at a ugly game.


That is unfortunate, Vincent. Would you be so kind as to submit a bug report regarding it and I'll have a chat with everyone here?

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda

Vincent Athena
Photosynth
#64 - 2014-06-04 15:14:07 UTC
Bug report submitted, but under the name of an alt on another account (who I will not name in an open forum). I'd tell you the bug number, but I cannot figure out how to view my report. Has that functionality gone away?

Oddly, when I tried to take a screen shot, it showed me the results as a blank page. I assume its another bug, but I do not know if the bug is a screen shot was not taken, or it just was not shown to me.

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Dersen Lowery
The Scope
#65 - 2014-06-04 15:24:06 UTC  |  Edited by: Dersen Lowery
No bug filed yet, because it was only a quick check, but it looks like high-resolution textures are still broken in the character creator. They look much better in the CQ, though.

I got the weird jittery whole-screen animation while slowboating in space, too, as if I was in warp. Ships also look much better, and yay blinkenlights.

Glitches notwithstanding, this is looking like a major upgrade. It's much smoother and much less taxing on my hardware.

27" iMac running the latest and greatest OS X Mavericks, 24GB RAM, i5 processor, and I'll edit in the GPU when I get back home.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Jawa Strong
School of Applied Knowledge
Caldari State
#66 - 2014-06-04 18:00:05 UTC
Problems running and exiting multiple instances of Eve. If I run all 3 instances and quit one instances through the ingame menu then the remaining instances of Eve will freeze and have to be force-quit then relaunched.

Processor 3.2 GHz Intel Core i5
Memory 8 GB 1600 MHz DDR3
Graphics NVIDIA GeForce GTX 680MX 2048 MB
Software OS X 10.9.3
Faeyen
Shiva
Northern Coalition.
#67 - 2014-06-04 19:57:45 UTC  |  Edited by: Faeyen
OSX 10.9.2
2.4 GHz Intel Core i5
MacBook Pro (2010)
Intel HD Graphics 288 MB
4 GB 1067 MHz DDR3

I'm having crippling graphics issues starting with a black screen in the log in menu.

http://imgur.com/a/GgxtY

Pictures
Naryala
School of Applied Knowledge
Caldari State
#68 - 2014-06-04 20:03:41 UTC  |  Edited by: Naryala
Same Error with more than 1 account open as already written in previous posts.

I can launch every account but if i close one account, all the others are freezed and i can do nothing than restart all accounts. Additionally i get very bad lags if i have open more than 1 account



2,5 GHz Intel Core i5
4 GB 1600 MHz DDR3
Intel HD Graphics 4000 384 MB
Mac OS X Lion 10.7.5
Walker Ahashion
Imperial Academy
Amarr Empire
#69 - 2014-06-04 20:14:23 UTC  |  Edited by: Walker Ahashion
I want to say thanks to CCP for an error free patch download and smooth experience. I was worried, not going to lie, but it all went smooth, so credit where credit is due.
Kappy Ukap
K For Kill
#70 - 2014-06-04 20:18:33 UTC
Dansan Dusaka
Asset Safety Wrap
#71 - 2014-06-04 20:26:10 UTC
Dansan Dusaka wrote:
Hello,

On a mac 10.9.3, but the patcher won't patch. It gets to the same perecentage then dies with a giant trace. ...

http://pastebin.com/N3mbVcF6

Some guidance as to what to do ? Do I delete everything and install from scratch?

Cheers.



Day two of not being able to play.

I've reinstalled from a fresh download, (i cleared out some diskspace)

It took a considerable amount of time to download, a considerable amount of time to mount the DMG, and a considerable amount of time to copy from the dmg to applications. I now click to run it and it tells me "Eve Online is damaged and can't be opened. You should move it to the trash. Safari downloaded this file today at 20:25 from cdn1.eveonline.com".

My chars are out of skill training. If someone would be kind,

a) can I have some info on what to do now, because downloading and installing has failed and
b) can someone put #random skill onto train...

Best Regards
DD
Vincent Athena
Photosynth
#72 - 2014-06-04 21:49:56 UTC
Dansan Dusaka wrote:
Dansan Dusaka wrote:
Hello,

On a mac 10.9.3, but the patcher won't patch. It gets to the same perecentage then dies with a giant trace. ...

http://pastebin.com/N3mbVcF6

Some guidance as to what to do ? Do I delete everything and install from scratch?

Cheers.



Day two of not being able to play.

I've reinstalled from a fresh download, (i cleared out some diskspace)

It took a considerable amount of time to download, a considerable amount of time to mount the DMG, and a considerable amount of time to copy from the dmg to applications. I now click to run it and it tells me "Eve Online is damaged and can't be opened. You should move it to the trash. Safari downloaded this file today at 20:25 from cdn1.eveonline.com".

My chars are out of skill training. If someone would be kind,

a) can I have some info on what to do now, because downloading and installing has failed and
b) can someone put #random skill onto train...

Best Regards
DD


From a stickyed thread in this forum;

"We have received a number of reports where Mac users receive the following message upon trying to run EVE after downloading the Mac client:

"EVE Online" is damaged and can't be opened. You should move it to the Trash.

Currently Gatekeeper does not recognize the EVE Online Mac app. This message is a security measure, but you should be able to run the app if you right-click it and select Open. You can also go into System Preferences -> Privacy & Security -> General, and set "Allow applications downloaded from:" to Anywhere, which will avoid this coming up again for future downloads.

This is not the only reason for the message, but it has resolved the majority of cases. If you are still seeing the message after trying the above process, please file a technical support ticket."

Also: When you (or anyone) tries to reinstall, also try deleting the Eve Online folder in application support.

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Kappy Ukap
K For Kill
#73 - 2014-06-04 21:50:08 UTC
Dansan Dusaka wrote:
Dansan Dusaka wrote:
Hello,

On a mac 10.9.3, but the patcher won't patch. It gets to the same perecentage then dies with a giant trace. ...

http://pastebin.com/N3mbVcF6

Some guidance as to what to do ? Do I delete everything and install from scratch?

Cheers.



Day two of not being able to play.

I've reinstalled from a fresh download, (i cleared out some diskspace)

It took a considerable amount of time to download, a considerable amount of time to mount the DMG, and a considerable amount of time to copy from the dmg to applications. I now click to run it and it tells me "Eve Online is damaged and can't be opened. You should move it to the trash. Safari downloaded this file today at 20:25 from cdn1.eveonline.com".

My chars are out of skill training. If someone would be kind,

a) can I have some info on what to do now, because downloading and installing has failed and
b) can someone put #random skill onto train...

Best Regards
DD


You need to go into your preferances to switch your settings. Go to prefrances, then Security and privacy, then General then 'Allow apps to be downloaded from "Anywhere"'.

Then it should allow the EVE client to be opened. You can change it back the settings btw since it will recognize EVE.
Dansan Dusaka
Asset Safety Wrap
#74 - 2014-06-05 08:17:35 UTC
Cheers both! I'll give that a go in my lunch break :D
Konrad Turing
Deep Core Mining Inc.
Caldari State
#75 - 2014-06-05 10:06:39 UTC
CCP Sledgehammer wrote:

1. Right-click on your EVE Online application and select "Show Package Contents".
2. Expand Contents.
3. Expand Resources.
4. Right-click on your EVE Online listed under Resources and select "Show Package Contents".
5. Expand Contents then MacOS.
6. Open a Terminal window and type"CHMOD 700 " into it (make sure you have a space after 700), then drag "cider" from your finder window into Terminal and hit ENTER.
7. Expand Frameworks and repeat step 6 but with the "wineserver" file.

If this doesn't work please let me know!

This did the trick for me, after that it launched flawlessly.
Eric Agerwal
Cryosoft
#76 - 2014-06-05 11:28:37 UTC  |  Edited by: Eric Agerwal
Patch today still leaves mac logins bugged when you log an account out - rest are locked out.
Dansan Dusaka
Asset Safety Wrap
#77 - 2014-06-05 11:29:14 UTC
Ok, so with the security set to 'allow apps from anywhere' I can now get into the launcher, but the launcher just hangs.: the window has appeared as expected, but when i mouse over it goes into a spinner, and I cant select to type my username or anything in. I'm not being maxed out on cpu, and theres tons of memory free.

Nothing is 'happening' - the bar at the bottom which usually goes across checking the patch, just isn't.

I had also wiped my application support folder to give it a full re-install.

Any other ideas appreciated.

--

On an aside: I don't quite understand why the app is not signed by an 'identified developer' though - my understanding (and forgive me if I'm wrong) is that you only need to pay a $50 fee or similar to be able to sign apps for macs. I don't like (in general) having to drop down to un-identified apps. Chain-of-trust type security applies.
Eigenvalue
Brave Newbies Inc.
Brave Collective
#78 - 2014-06-05 12:20:41 UTC
+1 on horrible multiboxing hanging bug.

Please fix this ASAP! It's 100% reproducible, and a huge liability for capital pilots trying to do cyno chains.

Until this is fixed be sure you've docked before logging out a cyno!
W Sherman Elric
Argentum Holdings
#79 - 2014-06-05 12:31:59 UTC
First the current problem: the launcher is broke (no two ways about it) so I went to the resource file and launched from there and it worked fine last night. This morning the laucher is still broke, and now from the old login screen I get "new build" I click yes and it tells me it was damaged and I can't log in. I spect considerable time yesterday downloading the patch, then spent 4 times as long updating to mac os X 10.9 something, then even more time once the launcher broke, getting rather tired to be honest. We need a fix that works and keeps on working. Work arounds that last for one log in is silly. I know you are trying but please find a solution.
Tom Templar
Absolutely Priceless
#80 - 2014-06-05 12:59:56 UTC  |  Edited by: Tom Templar
CCP Sledgehammer wrote:
epicurus ataraxia wrote:
The Launcher comes up , sign in and press play, then nothing.....Sad

guess I will do the repair. and if that does not work, delete cache I guess.What?


Hi Epicurus, could you try the following first:

1. Open Terminal (From Applications > Utilities).
2. In the resulting Terminal window type the following then hit ENTER: "open Library"
3. You should now have the Library open in a finder window, find the folder called "Application Support" and open it.
4. Find the "EVE Online" folder and open it.
5. Find the file called "config". Rename it to something different like oldconfig.
6. Run your TQ Launcher
7. Attempt to log in to TQ.
8. Success or Failure? Post in this thread please.

If that doesn't work, I have another potential workaround


OSX 10.9.3
MacBook Pro 15" medio 2009
2.66 Ghz Intel Core 2 Duo
4GB Ram
NVIDEA GeForce 9600 GT 256 MB

Eve launcher shows Tranquility Status (Green) and Online Pilots
Client launches, then the blackscreen with white connection bar fils
Then it takes a little bit and then I get following message:
"Could not connect to the specified address. Odds are that you have not established an internet connection, the server isn't running, or the server address or port number was wrong."

Next to the above I also tried launching the "app/Contents/Resources/EVE Online.app" same results.

I had no issues launching Eve before the Kronos patch, now I have a skill queue dead in the water for 36+ hrs

Strange thing, while on the launcher I see Tranquility status and nbr of online pilot properly, on the client only "server:Tranquility" shows, next to status it keeps saying "unknown".

Thanks for helping me out here...

TT