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Get the Dev's to Actually Respond to their "feedback" threads.

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Sniper Smith
Center for Advanced Studies
Gallente Federation
#1 - 2014-05-27 21:15:22 UTC
We have several threads in the Features and Ideas section of the forum. They are sticked to the top, which should mean they are some sort of a priority, even moreso given that the next release is a week away.. But several of them haven't seen a dev reply in a MONTH or more. It's not like the last reply is just a few pages back either, we are talking about ones like Pirate Faction BS's which hasn't seen a reply in at least 100 pages (300 if you count all the posts that the ISD's have had to delete.. without some feedback the threads just turn into a trollfest.. )


Now listen, I know CCP Fozzie said last week that Rise was ill.. and I feel for the guy, but that doesn't excuse the 3 weeks leading up to that point, and now we are a week away and still no responses.

If they don't care anymore, unpin the topic and lock it, otherwise they should be Required to at least comment once a week. That's not too much to ask. I'm not demanding they respond to every complaint.. I don't care if they respond with "No, we aren't gonna change it" ... at least then we would feel like they actually read the feedback they are asking for.

Responding for the first two days then not commenting again does no one any good.
corebloodbrothers
Deep Core Mining Inc.
Caldari State
#2 - 2014-05-28 06:12:09 UTC
Sniper Smith wrote:
We have several threads in the Features and Ideas section of the forum. They are sticked to the top, which should mean they are some sort of a priority, even moreso given that the next release is a week away.. But several of them haven't seen a dev reply in a MONTH or more. It's not like the last reply is just a few pages back either, we are talking about ones like Pirate Faction BS's which hasn't seen a reply in at least 100 pages (300 if you count all the posts that the ISD's have had to delete.. without some feedback the threads just turn into a trollfest.. )


Now listen, I know CCP Fozzie said last week that Rise was ill.. and I feel for the guy, but that doesn't excuse the 3 weeks leading up to that point, and now we are a week away and still no responses.

If they don't care anymore, unpin the topic and lock it, otherwise they should be Required to at least comment once a week. That's not too much to ask. I'm not demanding they respond to every complaint.. I don't care if they respond with "No, we aren't gonna change it" ... at least then we would feel like they actually read the feedback they are asking for.

Responding for the first two days then not commenting again does no one any good.


Communication is ond of the hardest things in eve ofcourse, and hard to do right. I can tell you from what i see ccp is working bery hard atm with the release, alot of dev blogs are out showing u new stuff. U also have to try to have some faith, that once they replied it means they noticed and its taken in. The amount of reading and speed of posts, liek u said, 300, apparnelty watched adn even monitored for troll removal, is alot of work. Making replies and promises also means you have to live up to them, which in turn gonna turn people off if that doesnt happen.

I am sure they read your post as much ss we try to read alot, including af r thousand skyoe kines a day, fukl mailboxes and so on. Working up to a release poeple are workign their ass off atm.

Yes u should deserve the communication u feel u are entitled too , try also to have faith, we ll also read stuff and mention it internally.
Rek Seven
University of Caille
Gallente Federation
#3 - 2014-05-29 16:18:28 UTC
Actually, i feel this is something the CSM should be doing. The developers are understandably too busy to reply to every concern, so the CSM should be more active on the features and ideas section of the forums.

There are several dev posts at the moment where a lot of people are saying the same thing, only for their requests to be ignored by the developer. For all we know the developers didn't bother to read the comments and people naturally get frustrated and angry when, for example, a ship like the Nestor gets released despite cries for it to be made useful.

It's the job of the CSM to represent the voice of the community and it seems to me that the features and ideas section is a great way to gauge what the community wants.

The wishlist is pretty much complete...
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#4 - 2014-05-29 16:34:52 UTC
It should probably be noted, that after we discuss something with CCP, we can't talk about that discussion, as it's under the NDA. (unless specifically determined otherwise)

https://forums.eveonline.com/default.aspx?g=posts&m=4596601#post4596601 is a post that's worth reading.

And we do keep an eye on the forums, to bring feedback to the devs.

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter
Sniper Smith
Center for Advanced Studies
Gallente Federation
#5 - 2014-05-29 17:00:57 UTC
Some CSM's are more active in those areas than others.. though as with the idea that Devs should at least make there presence known in the threads on a regular basis, would be nice if CSM's did too.. I mean you don't need to tell us what the devs say, but even so much as "We're making sure it gets brought to their attention.."

More communication, even if you could claim it goes without saying that they are reading it, and you're reading it, just the responses stating that obvious helps cool a lot of threads down.

That said, we got a driveby by CCP Rise in the Mordu's Legion thread yesterday ( https://forums.eveonline.com/default.aspx?g=posts&m=4648620#post4648620 ).. Even if he didn't give the news I wanted and had been harping on, at least we know he knows.. Also he said he was gonna work toward being a little more active, which was good to hear :)

It's not like the "real" world, where you can see when someone checks up on you.. so it goes a long way to make sure they know :) Helps cool a lot of fires down before they start..
Mike Azariah
The Scope
Gallente Federation
#6 - 2014-05-30 06:36:50 UTC
The thing is . . . I am not sure there is a decent way to get closure on a subject until the issue under discussion is shipped or dropped. A good idea or new concept could appear here tomorrow and that might be missed if they had said 'Thanks, so long' and stopped reading.

But they (the devs) are also making and coding and doing things and cannot live on the threads 24/7.

So you have options.

1) Keep posting here and accept that you may or may not get a direct response.
2) Write to a CSM person you think may help kick a specific idea up the ladder. (It helps to link the thread in the note you send us) Several players are doing this on a regular basis already
3) Both of the above

WE are supposed to be your representatives, but that does not mean we carry each 'this concept sucks' message to the devs. One with a logical progression, a well reasoned argument or a novel viewpoint that still has a passing connection to the game and reality . . .them we read and link in notes to the devs or even start our own internal discussion in much quieter threads that get read and responded to by devs a bit more often.

But like I said, a good argument travels further than a diatribe. Repetition is filtered to a single message, and yelling something 40 times does not help get the message across unless the message is that you have the intellectual maturity of a three year old.

m

Mike Azariah  ┬──┬ ¯|(ツ)/¯
Malcanis
Vanishing Point.
The Initiative.
#7 - 2014-05-30 07:10:25 UTC
Steve Ronuken wrote:
It should probably be noted, that after we discuss something with CCP, we can't talk about that discussion, as it's under the NDA. (unless specifically determined otherwise)

https://forums.eveonline.com/default.aspx?g=posts&m=4596601#post4596601 is a post that's worth reading.

And we do keep an eye on the forums, to bring feedback to the devs.



You can't give details of the discussion, but unless the existence of the topic is itself NDA (eg: unreleased features) you absolutely can say "We discussed x with CCP".

"Just remember later that I warned against any change to jump ranges or fatigue. You earned whats coming."

Grath Telkin, 11.10.2016
Rek Seven
University of Caille
Gallente Federation
#8 - 2014-05-30 12:45:18 UTC
I find it hard to believe that if a member of the CSM shares their personal opinion on publicly release information, they would be breaking the NDA. Nobody expects you guys to break the NDA, we expect you to represent us and be the middle men/women between the players and CCP.

Mike Azariah wrote:
Repetition is filtered to a single message, and yelling something 40 times does not help get the message across unless the message is that you have the intellectual maturity of a three year old.


Some acknowledgement from CCP/CSM would go a long way to avoiding people not feeling the need to say the same thing over and over.

Ps. CSM posts on the forums should have a special tag like these the dev posts.

The wishlist is pretty much complete...