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Dev Blog: Tiptoe Through the Tooltips

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Author
X Alias
Twin Tech
#801 - 2014-05-17 11:04:59 UTC
Most all this is great.

But in PI when you are trying to select a Schematic to use the tooltip boxes pop up blocking half the list of schematics to choose from making it difficult to see the list and choose your schematic. Easy fix would be to have the tooltip box appear on the side not above the Schematic you have your mouse over so as not to block the list.
Penny Ernaga
Caldari Provisions
Caldari State
#802 - 2014-05-17 11:08:44 UTC  |  Edited by: Penny Ernaga
Steijn wrote:
Obviously CCP arent going to include an on/off switch for this so there needs to be a bit of leeway from both sides, my solution, make the timescale that they appear under as a user definable figure via the ESC menu.

From a personal point of view, having the ability for them to not appear for 15-20 seconds, would solve the problems that I currently find they cause.



Seriously? I think giving us and ON/OFF switch for (at least) the in-space popups is the only logical option CCP has, as things like "more transparency" will just not solve the imminent design flaw of those annoying popups.

Let`s wait till monday or tuesday... 700+ posts saying "switch!!", I´d be really shocked if we will not get it by then.

If there would only be an adjustable timer, I rather vote for the ability not to have the clutter for 15-20 minutes, instead of seconds AttentionRollAttention
Steijn
Quay Industries
#803 - 2014-05-17 11:16:16 UTC  |  Edited by: Steijn
Penny Ernaga wrote:
Steijn wrote:
Obviously CCP arent going to include an on/off switch for this so there needs to be a bit of leeway from both sides, my solution, make the timescale that they appear under as a user definable figure via the ESC menu.

From a personal point of view, having the ability for them to not appear for 15-20 seconds, would solve the problems that I currently find they cause.



Seriously? I think giving us and ON/OFF switch for (at least) the in-space popups is the only logical option CCP has, as things like "more transparency" will just not solve the imminent design flaw of those annoying popups.

Let`s wait till monday or tuesday... 700+ posts saying "switch!!", I´d be really shocked if we will not get it by then.

If there would only be an adjustable timer, I rather vote for the ability not to have the clutter for 15-20 minutes, instead of seconds AttentionRollAttention



read through the posts by CCP in here, there is no indication they will give us an on/off switch for it judging by what theyve said. It will be tweak this and tweak that until they just say thats it, thats how its stopping.
Darin Vanar
Federal Navy Academy
Gallente Federation
#804 - 2014-05-17 11:20:48 UTC  |  Edited by: Darin Vanar
Steijn wrote:
Penny Ernaga wrote:
Steijn wrote:
Obviously CCP arent going to include an on/off switch for this so there needs to be a bit of leeway from both sides, my solution, make the timescale that they appear under as a user definable figure via the ESC menu.

From a personal point of view, having the ability for them to not appear for 15-20 seconds, would solve the problems that I currently find they cause.



Seriously? I think giving us and ON/OFF switch for (at least) the in-space popups is the only logical option CCP has, as things like "more transparency" will just not solve the imminent design flaw of those annoying popups.

Let`s wait till monday or tuesday... 700+ posts saying "switch!!", I´d be really shocked if we will not get it by then.

If there would only be an adjustable timer, I rather vote for the ability not to have the clutter for 15-20 minutes, instead of seconds AttentionRollAttention



read through the posts by CCP in here, there is indication they will give us an on/off switch for it judging by what theyve said. It will be tweak this and tweak that until they just say thats it, thats how its stopping.


Yes, I will have to say the same. I'm sad for their project, but the problems with the UI they are trying to address go deeper than simple tooltips can ever remedy.

EDIT: Look for inspiration elsewhere, and tackle the problem again from a clean slate.

(Always keeping in mind an off button for this too, but you could go for an overlay solution, as an example, that can be turned on/off.)
Bapfl
Federal Navy Academy
Gallente Federation
#805 - 2014-05-17 11:41:39 UTC
Why do a lot of the tooltips have to be imperative marketing talk: "Do this, do that..."? This is one of the worst things I've seen in this game so far. Here's a tooltip from me: "Lay you marketing people off."
Emiko P'eng
#806 - 2014-05-17 11:45:50 UTC
Just tried Missions, PI & Exploration after the patch!

The tooltips have now gone beyond annoying!

While this is not bad enough to unsubscribe or pulp my charecters, I not going to bother login again until an OFF switch is installed for at least the in space tooltips!

Also not being able to 'Target Lock' by clicking on or dragging a weapon to an 'Overview Icon' I really hope is a bug!
Penny Ernaga
Caldari Provisions
Caldari State
#807 - 2014-05-17 12:00:08 UTC  |  Edited by: Penny Ernaga
Steijn wrote:
Penny Ernaga wrote:
Steijn wrote:
Obviously CCP arent going to include an on/off switch for this so there needs to be a bit of leeway from both sides, my solution, make the timescale that they appear under as a user definable figure via the ESC menu.

From a personal point of view, having the ability for them to not appear for 15-20 seconds, would solve the problems that I currently find they cause.



Seriously? I think giving us and ON/OFF switch for (at least) the in-space popups is the only logical option CCP has, as things like "more transparency" will just not solve the imminent design flaw of those annoying popups.

Let`s wait till monday or tuesday... 700+ posts saying "switch!!", I´d be really shocked if we will not get it by then.

If there would only be an adjustable timer, I rather vote for the ability not to have the clutter for 15-20 minutes, instead of seconds AttentionRollAttention



read through the posts by CCP in here, there is no indication they will give us an on/off switch for it judging by what theyve said. It will be tweak this and tweak that until they just say thats it, thats how its stopping.


Cry you are making me sad, Steijn, because I noticed this lack of making a clear statement as well. But hope dies last: maybe it`s just being "politically smart", and they see the issue nonetheless. If anything said after Incarna ( http://community.eveonline.com/news/dev-blogs/2672 ) is supposed to have any meaning, they can not just ignore the vast majority of the players (which is not the 700+ mentioned above, I know, but look at the ingame chats, holy molyWhat?)
Sougiro Seta
Fusion Enterprises Ltd
Pandemic Horde
#808 - 2014-05-17 12:03:02 UTC
Steijn wrote:
Obviously CCP arent going to include an on/off switch for this so there needs to be a bit of leeway from both sides, my solution, make the timescale that they appear under as a user definable figure via the ESC menu.

From a personal point of view, having the ability for them to not appear for 15-20 seconds, would solve the problems that I currently find they cause.


There are two sides, yes: the ones who support the game (players) and the ones who work for the players. I can't conceive a single sector where a company makes a decission against the feedback of such a vast majority.
Eurynome Mangeiri
Pator Tech School
Minmatar Republic
#809 - 2014-05-17 12:42:11 UTC
Darin Vanar wrote:
Deacon Abox wrote:

Instead every frigging jump or undock I'm bombarded with green and red diamonds in space whether I want the damn things or not. Give us an off button for that **** and the stupid radar band wave of tron graphics that proceeds around my screen.

Seriously, make these things modifiable AN ON/OFF BUTTON for all the new stuff that some of us don't want because it gets in the way of our immersion. Yeah I said it. Immersion is not served by tron waves and green diamonds in the sky and huge opaque boxes with often not needed information.

edit - and btw please have someone address the problems brought to your attention in this thread https://forums.eveonline.com/default.aspx?g=posts&m=4586938#post4586938


Heya,

You mean the red and green signatures? There is a way you can disable those from appearing. If you go to your scanner buttons, below your ship, and select the middle one on the right hand side - the button that contains the Moon scanner and directional scanner. You will find there one that looks like a flashlight called Sensor Overlay. If you turn this off (click on it, turns it off, click on it again, turns it on), you will no longer see the green and red signatures or the scanner that makes multiple passes in space.

Hope that helps.

I personally like it, but it's because I can turn it off. lol.. I could see how that can get annoying very fast.

while it DOES remove them from being seen all the time, it STILL doesn't remove the scan when you enter space (via undock / gate / ...)

this is what we are asking since odyssey, when it is off, it shall not appear at all!
Brainless Bimbo
Pator Tech School
Minmatar Republic
#810 - 2014-05-17 13:24:09 UTC
i think that CCP is doing a rational thing at the moment, they want to get the placement and workings of tool tips as best they can and if they say OK we give you an on/off switch a lot of really good feedback would be lost to them. The On/Off switch will come, but how difficult that is is how they implemented it, smart or stupid.

On the feedback side i have this to offer:

Exploration spawn containers should be treated as ships, gates etc, no tool-tip on mouse over as it is filterable in the overview settings. Having it as is at present implies a slippery slope, can you imagine what would happen if it was made that tool tips appeared on mouse over for all overview objects......

An On/Off switch is definitely required, when you are up to speed with eve they just become very annoying

already dead, just haven´t fallen over yet....

Solek Kelos
Science and Trade Institute
Caldari State
#811 - 2014-05-17 13:27:35 UTC
Brainless Bimbo wrote:


An On/Off switch is definitely required, when you are up to speed with eve they just become very annoying



Totally agree

-Most people on Eve Forms are sarcastic, sneer, scoff or taunt; because your idea is not their's & it might actually be good.

Crynsos Cealion
Native Freshfood
Minmatar Republic
#812 - 2014-05-17 14:44:38 UTC
Rather than only having an On/Off Switch, a selective disabling option like how it is planned for Sounds in Kronos would be a very nice addition.

Especially tooltips all around menus can make things quite awkward, like if you are quickly skimming through contracts and a tooltip explaining every single item type (honestly, if I wanted an item explained, I'd Show Info on it, but it may be nice to have for newbs) or giving a quite useless overview of contracts in the regional list, obscuring other list items.

So while these tooltips are certainly nice for newbies, the more you get experienced, the more many of them become a bother.
Deacon Abox
Black Eagle5
#813 - 2014-05-17 14:52:35 UTC  |  Edited by: Deacon Abox
Darin Vanar wrote:
Deacon Abox wrote:

Instead every frigging jump or undock I'm bombarded with green and red diamonds in space whether I want the damn things or not. Give us an off button for that **** and the stupid radar band wave of tron graphics that proceeds around my screen.

Seriously, make these things modifiable AN ON/OFF BUTTON for all the new stuff that some of us don't want because it gets in the way of our immersion. Yeah I said it. Immersion is not served by tron waves and green diamonds in the sky and huge opaque boxes with often not needed information.

edit - and btw please have someone address the problems brought to your attention in this thread https://forums.eveonline.com/default.aspx?g=posts&m=4586938#post4586938


Heya,

You mean the red and green signatures? There is a way you can disable those from appearing. If you go to your scanner buttons, below your ship, and select the middle one on the right hand side - the button that contains the Moon scanner and directional scanner. You will find there one that looks like a flashlight called Sensor Overlay. If you turn this off (click on it, turns it off, click on it again, turns it on), you will no longer see the green and red signatures or the scanner that makes multiple passes in space.

Hope that helps.

I personally like it, but it's because I can turn it off. lol.. I could see how that can get annoying very fast.

Of course this is a little off topic. But it is a similar problem to what is occurring now with the tooltips.

Iirc (because I'm playing this game less and less due to these ill advised new features ruining the game experience for me) that off button for the autoscan only works once you are in space. So you can't avoid the damn things on undock. Further if iirc it resets every friggin jump so once again green and red diamonds all over the place.

What we need for these wonky new features is on/off buttons. These buttons already exist for ship explosions and other visual effects. I am not a programmer, but if they could have such buttons for those effects how hard can it be to place some similar off buttons for all this new crap they are force feeding us.

Anyway, thanks for you attempt to help me, even if it had a little snark contained in it. Big smile I can deal with good natured snark. Hopefully the devs can see my critiques as the same. They really ought to change the way they react to player criticism. Accept it, address/fix in response to it, and live for the accolades they get from the player base for other more successfully introduced changes.

CCP, there are off buttons for ship explosions, missile effects, turret effects, etc. "Immersion" does not seem to be harmed by those. So, [u]please[/u] give us a persisting off button for the jump gate and autoscan visuals.

Ifodder
Couster Trading Company
#814 - 2014-05-17 15:20:27 UTC  |  Edited by: Ifodder
X Alias wrote:
Most all this is great.

But in PI when you are trying to select a Schematic to use the tooltip boxes pop up blocking half the list of schematics to choose from making it difficult to see the list and choose your schematic. Easy fix would be to have the tooltip box appear on the side not above the Schematic you have your mouse over so as not to block the list.


+1

Exactly my Gripe. A Shortcut for on / off would be awesome.

PI Tooltip

In the Piccy i was trying to modify some PI Routes but the tooltip was ridiculous
Hoshi Sorano
Federal Navy Academy
Gallente Federation
#815 - 2014-05-17 15:34:03 UTC
CCP RubberBAND wrote:
The goal of the team (Pirate Unicorns) is to improve the New Player Experience while also improving the larger user experience of EVE for all players. The long term goal is to try and remove a linear tutorial experience as it currently exists in game and instead replace it with a sandbox tutorial that players can understand by just playing and interacting with the world.

The first step towards achieving this goal are the tooltips. As a result the tooltips have a few specific goals

  • Inform and teach a new player
  • Provide value to existing players
  • Be unobtrusive enough to veterans that they can be ignored

As a final point we work under the assumption that nobody knows everything and so the tooltips are ultimately always valuable to someone at some point (new players and veterans alike).


The problem is that in many cases, you failed so badly at achieving any of these goals that it appears that no thought or effort went into planning or testing these features.

For example, I offer the "Planets" tab in the "Science and Industry" window (no screenshots because OpSec). This window provides information on my planetary interaction sites. For each site, the window shows the system, planet type, planet name, and number of installations.

Now if I mouse over one of the entries in this table, I get a tooltip that tells me the planet name and the number of installations. Seeing as how this information is already right in front of me in the very window I'm looking at, what is the point in repeating that information with a popup that obscures other information I may wish to see?

In relation to your stated goals, this tooltip does not "inform and teach a new player," as it provides no new information. It provides no value to existing players, as it contains no value at all. it is not unobtrusive as it blocks other entries as well as the column headers. In short, it fails on all fronts to accomplish even the most basic goals you claim to have had for tooltips. Tips like these are worse than useless, they are annoying and in the way. It really looks like you just decided to slap tooltips on everything just for the sake of having them, rather than put any thought into what information should go into the tooltips, or to determine in which cases tooltips would actually be useful. Frankly, that just seems lazy.

What's even more frustrating is that all of this comes on the heels of the announcement of the development cycle change from large releases every six months to small releases every ~6 weeks, specifically for the purpose of making sure features are ready before they are rolled out. Where was the testing on this feature? Where was the test server feedback from players? What kind of evaluation was done on this feature? You were given a great tool in the form of more frequent release opportunities, and you simply ignored it. This does not bode well for the future of this new development cycle plan; if devs are unwilling to take advantage of the plan's purpose, then what is the point?
Darin Vanar
Federal Navy Academy
Gallente Federation
#816 - 2014-05-17 15:57:21 UTC  |  Edited by: Darin Vanar
Deacon Abox wrote:
Darin Vanar wrote:
Deacon Abox wrote:

Instead every frigging jump or undock I'm bombarded with green and red diamonds in space whether I want the damn things or not. Give us an off button for that **** and the stupid radar band wave of tron graphics that proceeds around my screen.

Seriously, make these things modifiable AN ON/OFF BUTTON for all the new stuff that some of us don't want because it gets in the way of our immersion. Yeah I said it. Immersion is not served by tron waves and green diamonds in the sky and huge opaque boxes with often not needed information.

edit - and btw please have someone address the problems brought to your attention in this thread https://forums.eveonline.com/default.aspx?g=posts&m=4586938#post4586938


Heya,

You mean the red and green signatures? There is a way you can disable those from appearing. If you go to your scanner buttons, below your ship, and select the middle one on the right hand side - the button that contains the Moon scanner and directional scanner. You will find there one that looks like a flashlight called Sensor Overlay. If you turn this off (click on it, turns it off, click on it again, turns it on), you will no longer see the green and red signatures or the scanner that makes multiple passes in space.

Hope that helps.

I personally like it, but it's because I can turn it off. lol.. I could see how that can get annoying very fast.

Of course this is a little off topic. But it is a similar problem to what is occurring now with the tooltips.

Iirc (because I'm playing this game less and less due to these ill advised new features ruining the game experience for me) that off button for the autoscan only works once you are in space. So you can't avoid the damn things on undock. Further if iirc it resets every friggin jump so once again green and red diamonds all over the place.

What we need for these wonky new features is on/off buttons. These buttons already exist for ship explosions and other visual effects. I am not a programmer, but if they could have such buttons for those effects how hard can it be to place some similar off buttons for all this new crap they are force feeding us.

Anyway, thanks for you attempt to help me, even if it had a little snark contained in it. Big smile I can deal with good natured snark. Hopefully the devs can see my critiques as the same. They really ought to change the way they react to player criticism. Accept it, address/fix in response to it, and live for the accolades they get from the player base for other more successfully introduced changes.


I didn't know about the passes occurring when you had it set to off. I did notice the frames get a little jaggy when I warp into new sites, especially after jumps into a new system, but I had no idea that it was this causing it.

I always tried to clear my cache, and defragment my drive (lol) when I thought the problem got too jaggy for me to feel like it's the same smooth gameplay that I'm used to - thanks for explaining what is actually going on with the system.

I wasn't trying to be snarky - I'm not a very old player and I remember when I had accidentally turned this feature off and then when I wanted to try to go out and explore, I couldn't see anything anymore! Those sites I previously thought were annoying I couldn't see anymore. So, I could understand that type of thing very well, it took me a while to find that button again and I think I found it by accident while messing around with the D-Scan.

I wonder if the devs know there is some spilled over code that isn't properly turning off? -- rhetorical question to the devs :)

It would be nice to clean that up first, before further touching the UI - some of it can be quite jarring and it ruins that gameplay experience. Before I go to update my video drivers for the second time this month :P

So if you do end up adding a button for off, make sure it's really off. Like really!
I don't want my client to explode. If it does, I'll know the tooltips are the culprit.
I have my eyes on you, "Station is Station".... I see you! Better not try anything funny.
Darin Vanar
Federal Navy Academy
Gallente Federation
#817 - 2014-05-17 16:10:03 UTC
Hoshi Sorano wrote:
CCP RubberBAND wrote:
The goal of the team (Pirate Unicorns) is to improve the New Player Experience while also improving the larger user experience of EVE for all players. The long term goal is to try and remove a linear tutorial experience as it currently exists in game and instead replace it with a sandbox tutorial that players can understand by just playing and interacting with the world.

The first step towards achieving this goal are the tooltips. As a result the tooltips have a few specific goals

  • Inform and teach a new player
  • Provide value to existing players
  • Be unobtrusive enough to veterans that they can be ignored

As a final point we work under the assumption that nobody knows everything and so the tooltips are ultimately always valuable to someone at some point (new players and veterans alike).


The problem is that in many cases, you failed so badly at achieving any of these goals that it appears that no thought or effort went into planning or testing these features.

For example, I offer the "Planets" tab in the "Science and Industry" window (no screenshots because OpSec). This window provides information on my planetary interaction sites. For each site, the window shows the system, planet type, planet name, and number of installations.

Now if I mouse over one of the entries in this table, I get a tooltip that tells me the planet name and the number of installations. Seeing as how this information is already right in front of me in the very window I'm looking at, what is the point in repeating that information with a popup that obscures other information I may wish to see?

In relation to your stated goals, this tooltip does not "inform and teach a new player," as it provides no new information. It provides no value to existing players, as it contains no value at all. it is not unobtrusive as it blocks other entries as well as the column headers. In short, it fails on all fronts to accomplish even the most basic goals you claim to have had for tooltips. Tips like these are worse than useless, they are annoying and in the way. It really looks like you just decided to slap tooltips on everything just for the sake of having them, rather than put any thought into what information should go into the tooltips, or to determine in which cases tooltips would actually be useful. Frankly, that just seems lazy.

What's even more frustrating is that all of this comes on the heels of the announcement of the development cycle change from large releases every six months to small releases every ~6 weeks, specifically for the purpose of making sure features are ready before they are rolled out. Where was the testing on this feature? Where was the test server feedback from players? What kind of evaluation was done on this feature? You were given a great tool in the form of more frequent release opportunities, and you simply ignored it. This does not bode well for the future of this new development cycle plan; if devs are unwilling to take advantage of the plan's purpose, then what is the point?


This is just speculation on my part, but I have noticed a lot of the UI is broken in some ways. For example, like when you set a destination and undock, or come out of the jump gate and the new jumpgate is highlighted in your overview, but your keyboard shortcuts don't do anything unless you click on the overview with the mouse. Hitting the select overview shortcut, if you've set it, does nothing either and you really just have to click the mouse on the overview for it to accept keyboard commands.

If you change tabs, and click in space, I think it also no longer accepts keyboard commands unless you click the overview with the mouse, even if you previously had something selected and return to that tab. Sometimes I hit that 'set overview focus' shortcut a lot, but it does nothing on the selected item and I have to switch to mouse control.

Long story short, I have submitted a bug report about this weeks ago and it's still present - I don't think they are working with the same UI that we are. With the same code. That's why they're not particularly interested in fixing it. I think they are in the process of overhauling it completely. The tooltips spilling over rows and columns of information currently displayed in the old UI, is just evident of that. There may come a point and time where they just yank out the UI all together, and we'll be using the actual tooltips in space for information. I don't think that so much of it being redundant is an accident on their part, although my other guess is that they are placeholders for later, more "useful" information.

That's why they are so resistant to the "off switch" suggestion. There is more here going on, I think, concerning these tooltips.

But they are here, most often in the wrong place, at the wrong time. Currently. :P

Who knows what they have up their sleeve but I don't think they are working with the same code we are, in the same environment we are. /tinfoil hat off
Grendell
Technologies Unlimited
#818 - 2014-05-17 16:13:18 UTC
CCP Rise wrote:

We definitely underestimated the impact of making changes to this piece of UI


I wouldn't normally talk smack, but I think this is an issue and a clear sign you guys really don't play the game enough. This is literally one of the most important pieces of the UI. It's how we can visually see our most immediate environment.

What this change did was, basically add a pair of glasses on to somebody wearing contact lenses. It's intrusive, redundant and only made things worse.

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Eurynome Mangeiri
Pator Tech School
Minmatar Republic
#819 - 2014-05-17 16:28:08 UTC
Darin Vanar wrote:


I wonder if the devs know there is some spilled over code that isn't properly turning off? -- rhetorical question to the devs :)

they are fully aware.

when odyssey was released, they killed explo

many ppl like me then turned off the scanning overlay, since it had no purpose anymore.

that's when we noticed then issue.

so many forum post / bug reports were written.

the dev's answer: it is by design, htfu

when we pointed how ridiculmous thge behaviour was, they just stopped repsonding.

and here we are, a year later,n the issue still there, and NO dev will ever answer on that subject.

this is how CCP intergrate player feedback:

1- release crap feature
2- player complain about said feature, giving many reasons WHY said feature is bad, and leads to improve it
3- CCP answer, saying "thx for the feedback we are working on it"
4- CCP announce a new update, addressing a few point except the major ones
5- they stop answering in the thread
6- two month later said thread is closed, a new one is opened where player continue feedback
7- a year later, still no iteration or answer from CCP on the subject, players are stuck with crap feature since it was released

i play since 2010, and every single time a feature with problems is released, they apply the exact same behaviour....
Eurynome Mangeiri
Pator Tech School
Minmatar Republic
#820 - 2014-05-17 16:30:20 UTC
Grendell wrote:
CCP Rise wrote:

We definitely underestimated the impact of making changes to this piece of UI


I wouldn't normally talk smack, but I think this is an issue and a clear sign you guys really don't play the game enough. This is literally one of the most important pieces of the UI. It's how we can visually see our most immediate environment.

What this change did was, basically add a pair of glasses on to somebody wearing contact lenses. It's intrusive, redundant and only made things worse.


tbh, even without playing, a single test would have showed the issue

1- undock
2- pass mouse over a group of celestial

time required: 2 minutes

this means that CCP didn't even fired a single client with the update prior to the release.......CCP QA at his best