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No, I'm not a CCP employee, nor do I have any intention of becoming one. I am a UX/UI architect for a Fortune 500. But none of that matters. Because unless we're playing fallacy bingo, attacking me as a player, doesn't affect the validity of my or your arguments. I do, in fact, play the same game you all play and have been affected by the same changes you have as have lots of other players.

I mentioned in one of my original posts that there were problems with the system and those problems needed to be addressed, but I also cautioned that it's dangerous to listen to users when they ask for or demand certain behaviors because they have been proven to be terrible predictors and analysts of their own behavior -- see linked article as one of many examples of this.

I also tried to address the request some players were making for a complete rollback. It may have been better if CCP let it sit on SiSi for additional time, but at this point a rollback would probably be terrible.

For one, it's very possible, if not likely that additional database changes were made at the same time as the client changes. Those database changes may be very expensive to rollback. Live data tends to complicate the issue. In live systems there's no rolling back, just moving forward. What you move towards may be what you had before structurally, but it's still built as a set of new changes.

And finally, my experience is that calling for employee termination never works outside of people who are forward facing customer representatives like salespeople, GMs, and public relations. And, usually, only when they do something they knew was bad. And just remember that people are calling for the unemployment and hurting of an employee for an honest mistake. They want to hurt them for messing up their entertainment. Lets keep some things in perspective. It's just a game after all right?

Just to echo what CCP Karkur stated. The best way you guys can help us (and many of you have) is by describing what the problem is in detail, not just what you would like the solution to be (though you can of course do that also).

We have already been discussing the concerns raised about the current in space bracket changes in detail and are investigating the best way to address them.

The problem in detail is that people don't like it which is written and explained in 36 pages!!!

This, Merida, is just plain nonsense, sorry for not sugarcoating. The amount, quality and detail level of feedback given in this thread is just amazing - no matter that the tone of voice is questionable in some cases.
A lot of companies would just spend a hell lot of money to get those insights - and in almost all other interactions between serviceprovider and customer, the customer would just cut the relation. Thanks god EVE is such a strong product that customers tolerate a lot, and CCP should actually write a "thank you" letter to each and everyone who contributes here ...

Exploration Problem:

During data/relic exploration the tool tips still block interaction with multiple canisters that are top of each other making a big impact on select and grab time.


Unsure as to benefit:

With the overview, there are already symbols and customizable columns for description and names so when hovering over an item and a redundant popup tooltip appears is a bit distracting. After a bit this can be ignored, but in a busy screen any new 'motion' detracts the eye from what really need to be observed.

Ok, I can do that.

My problem is that you are treating us like computer illeterates.
My problem is that I find it *offending* that you have a tool tip over an 'x' that closes a window that tells me this closes this window.

My problem is that although *some* tool tips are useful, the MAJORITY of them is not.
My problem is that a lot of these tool tips block the information thats below them.

My BIGGEST problem is that I do not have *any* options to disable the tool tips that I deem annoying, offending aka plain simply redundant.

Can i have you stuff?

This is really unhelpful and quite demoralizing to the team trying to help. Thus not helping *us*.

We don't even know what their goals are. They could even have their order from higher up saying 'do this', and they may not have the freedom in enacting anything else right now. If people have nothing further to say, at least don't demoralize them and making them take time to read redundant posts.

Yes, they are making us read redundant tooltips but at least they are trying to communicate about this 'tooltip gate' now, so we can better understand where they are coming from as well.

It's also really unhelpful and quite demoralizing that:

1) After 10 years CCP is still making the same rookie mistakes.

2) They are still not testing new features before they go live.

3) They still ignore feedback they claim to encourage and listen to.

Maybe their bosses should be posting here if you are so concerned about anyone being demoralized. I think anyone who pays for a service is within reason to complain when that service no longer works or becomes overly discouraging to use.

Catch 22.

A catch-22 is a paradoxical situation from which an individual cannot escape because of contradictory rules.

We can't have quality without a motivated team. We can't demotivate said team and then expect said quality.

At least that's how it works for me, just trying to be helpful here.