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EVE Online: Rubicon 1.4 Mac Issues and Feedback Thread

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Chrome Targious
All-Sec Venture Co.
#81 - 2014-05-01 23:23:35 UTC
CCP Antiquarian wrote:
We think we've sorted this one particular issue, but are still fielding occasional comments and data on the crash.

If you are affected, and bypass the launcher to get into the game, the patch process will likely not succeed before the error occurs. To avoid that happening, use the launcher to patch and then proceed as usual.

Sledge would be popping on to say this himself, but he's being fanfested just now.





I reinstalled and still having the same issue that I had before. Patched up as well. 10.9.2 and worked fine before.
Chrome Targious
All-Sec Venture Co.
#82 - 2014-05-01 23:48:16 UTC
Chrome Targious wrote:
CCP Antiquarian wrote:
We think we've sorted this one particular issue, but are still fielding occasional comments and data on the crash.

If you are affected, and bypass the launcher to get into the game, the patch process will likely not succeed before the error occurs. To avoid that happening, use the launcher to patch and then proceed as usual.

Sledge would be popping on to say this himself, but he's being fanfested just now.





I reinstalled and still having the same issue that I had before. Patched up as well. 10.9.2 and worked fine before.



Ran a clone from the original and now i'm in.
CCP Sledgehammer
C C P
C C P Alliance
#83 - 2014-05-02 01:48:28 UTC  |  Edited by: CCP Sledgehammer
Maximus Rebonican wrote:
Have successfully re-installed the client with the 5-1 patch and now we are back in space. Toons are rejoicing. For any other game it would have been the deathblow, but with no alternative to EVE out there in scope and general awesomeness, we sometimes must go through agony.


I'm glad to hear that you got back to space but I am also really curious about whether you were launching the client via the launcher or a bypass, since you mentioned seeing the login screen.

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Maximus Rebonican
Starr Enterprises
#84 - 2014-05-02 15:10:37 UTC
Used the standard launcher. The window showed up to enter password but froze there with the spinning mac wheel and would not let me type in the password field. This happened to me once several months ago in an unrelated issue and in that situation I also re-installed the client and it fixed the hang as well. It may be unrelated to the 1.4 issues with 10.7.5 and due to some other corruption occurring in the eve client. Thanks for the support.
Antarian Duket
Unknown Tax Levy
#85 - 2014-05-02 15:18:40 UTC
all is working well so far for me. I was able to undock fly about 50km from the base in a Velator and re-dock at base.

Mac 10.7.5, 12gb ram, 5770 Graphiccs card, sound on (of course!).

I'll report any problems I have here.

I'm ready to do battle again. Low sec, my cold home sweet home, daddy's coming back!
Cyancat
Andalas Korp
#86 - 2014-05-02 16:19:13 UTC
I have problem from this last patch.
After the launcher update, i can login n play a bit, but after the client crash, client went dark after im login, only show mouse pointer. And to exit from client, must press cmd-alt-esc

Using MacBook 2 GHz Intel Core 2 Duo, 4GB 1333Mhz DDR3
Max OSX 10.6.6
Daenna Chrysi
Omega Foundry Unit
Southern Legion Alliance
#87 - 2014-05-02 16:39:47 UTC
Still getting a crash, when I try to view the ship models through the show info window icon. normal fight works normally so I can play.
Chrome Targious
All-Sec Venture Co.
#88 - 2014-05-02 22:51:59 UTC
Cyancat wrote:
I have problem from this last patch.
After the launcher update, i can login n play a bit, but after the client crash, client went dark after im login, only show mouse pointer. And to exit from client, must press cmd-alt-esc

Using MacBook 2 GHz Intel Core 2 Duo, 4GB 1333Mhz DDR3
Max OSX 10.6.6




Try creating a clone and running off of that. Update with the launcher. Close the launcher. Run clone. It worked for me and I had the same exact issue.
Tommas Crowbarius
Stronghelm Corporation
Solyaris Chtonium
#89 - 2014-05-03 07:19:46 UTC
Tommas Crowbarius wrote:
I upgraded to 10.9.2 and it fixed the issue for me as well.

17-inch, Late 2011 Macbook Pro 2.5 GHZ intel i7
8GB Ram 1333 Mhz DDR3
OSX Lion 10.7.5 to 10.9.2



I may have spoken to soon. I was flying fine for several hours and then got the "unhandled page fault"
Cyancat
Andalas Korp
#90 - 2014-05-03 09:44:17 UTC
Chrome Targious wrote:
Cyancat wrote:
I have problem from this last patch.
After the launcher update, i can login n play a bit, but after the client crash, client went dark after im login, only show mouse pointer. And to exit from client, must press cmd-alt-esc

Using MacBook 2 GHz Intel Core 2 Duo, 4GB 1333Mhz DDR3
Max OSX 10.6.6




Try creating a clone and running off of that. Update with the launcher. Close the launcher. Run clone. It worked for me and I had the same exact issue.


Thanks mate, my ship is flying now
Chrome Targious
All-Sec Venture Co.
#91 - 2014-05-03 16:21:15 UTC
Cyancat wrote:
Chrome Targious wrote:
Cyancat wrote:
I have problem from this last patch.
After the launcher update, i can login n play a bit, but after the client crash, client went dark after im login, only show mouse pointer. And to exit from client, must press cmd-alt-esc

Using MacBook 2 GHz Intel Core 2 Duo, 4GB 1333Mhz DDR3
Max OSX 10.6.6




Try creating a clone and running off of that. Update with the launcher. Close the launcher. Run clone. It worked for me and I had the same exact issue.


Thanks mate, my ship is flying now




Great news! Safe flying.
Antarian Duket
Unknown Tax Levy
#92 - 2014-05-05 06:10:48 UTC
Now I am getting intermittent crashes , most likely coming into a gate, and it locks up. Dudes, please fix this. I have to have two computers playing this game at this point, and that is simply not right. Get some QA fix this problem.
Thanks,
Anturian
CCP Antiquarian
C C P
C C P Alliance
#93 - 2014-05-05 10:20:26 UTC
Daenna Chrysi wrote:
Still getting a crash, when I try to view the ship models through the show info window icon. normal fight works normally so I can play.



This was super helpful for narrowing down additional instances that are generating the crash. It's a bit of a trick to isolate what's causing the issue when it happens on some systems and not on others, so the more detail about specific activities and hardware that you all provide, the easier we zero in on the offending code.


We should have a more comprehensive fix for this particular issue shortly, and will then tackle the next in this never ending battle for quality. Until then, temporarily avoiding the Show Info 3D Previewer seems prudent.

"Singularity pilots are helpful pilots."

@CCP_Antiquarian - for immediate fulfillment of your archaic social media needs.
Daenna Chrysi
Omega Foundry Unit
Southern Legion Alliance
#94 - 2014-05-06 13:13:34 UTC
CCP Antiquarian wrote:
Daenna Chrysi wrote:
Still getting a crash, when I try to view the ship models through the show info window icon. normal flight works normally so I can play.



This was super helpful for narrowing down additional instances that are generating the crash. It's a bit of a trick to isolate what's causing the issue when it happens on some systems and not on others, so the more detail about specific activities and hardware that you all provide, the easier we zero in on the offending code.


We should have a more comprehensive fix for this particular issue shortly, and will then tackle the next in this never ending battle for quality. Until then, temporarily avoiding the Show Info 3D Previewer seems prudent.


your welcome, now even the Show Info 3D preview works properly.
CCP Sledgehammer
C C P
C C P Alliance
#95 - 2014-05-14 12:00:23 UTC
Hi folks,

We have some extremely pertinent news to share with you over on the test server feedback forum. Please refer to this link for more information.

Thanks!

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
BravoSierra
Unquantized
#96 - 2014-05-14 21:29:35 UTC
Someone made a separate thread here: https://forums.eveonline.com/default.aspx?g=posts&t=344560

Basically, the Cider configuration file is broken and the client won't launch. I was able to launch the client a few times yesterday but it broke today.

Running this in '/Users/BravoSierra/Library/Application Support/EVE Online/' fixes the issue. Not sure if it will cause a problem in the future though...
Quote:
mv config config.new
cp config.old config


Filed a bug report, but for those having the same issue, now you know.
Lord Taca
Lazy PPL
#97 - 2014-05-14 22:51:58 UTC
Hi,

Cant play Eve, I open eve online launcher, enter password, press play, and it wont start, it says launching then returns to play option.

My mac details are:

- Macbook pro retina late 2012
- 2,5 gh, intel core i5
- 8 GB Intel HD 4000 1024 MB
- OS X 10.9.2

tried to run it bypassing launcher and it still doesnt work.

P.S.: I went to account management to get 3 hours so i could put my plex for in game time, i wont be able to do it due to this problem.

Any other info you need just say so.

thx
Dybbuch
Mindstar Technology
Goonswarm Federation
#98 - 2014-05-16 06:37:03 UTC  |  Edited by: Dybbuch
CrossPost from here


I had this today - but only after the SiSi mass test last night ..

All of my account info gone from the launcher .. and on logging in the launcher screen closes and nothing boots
Repair tool claims success .. then the patch downloads again .. and it re-borks ..
Cleared Cache .. now the launcher sits in the "Launching" -> back to "Play" cycle .. without actually popping an active client ..

from the Repair Tool

Warning:
Traceback (most recent call last):
File "zsync/zsync.pyc", line 732, in ChecksumFiles
File "checksum.pyc", line 384, in Sync
File "shelve.pyc", line 169, in sync
File "bsddb/__init__.pyc", line 347, in sync
File "bsddb/dbutils.pyc", line 68, in DeadlockWrap
DBRunRecoveryError: (-30974, 'DB_RUNRECOVERY: Fatal error, run database recovery -- PANIC: fatal region error detected; run recovery')

(the Client Clones I have via Clonemaker still work .. Including a fresh clone made as a test)


THIS IS WHY I AM PISSED THAT WE GO TO SMALLER MORE FREQUENT ROLLOUTS ... IT JUST MEANS MORE DOWNTIME FOR THE NON-CORE OS

Agony is Recruiting

CCP Sledgehammer
C C P
C C P Alliance
#99 - 2014-05-16 10:18:35 UTC
Cyancat wrote:
I have problem from this last patch.
After the launcher update, i can login n play a bit, but after the client crash, client went dark after im login, only show mouse pointer. And to exit from client, must press cmd-alt-esc

Using MacBook 2 GHz Intel Core 2 Duo, 4GB 1333Mhz DDR3
Max OSX 10.6.6


Can I ask what you were doing when you crashed?

Graphical QA Analyst | EVE Quality Assurance | Team TriLambda
Shirah Yuri
Tonic Empire
#100 - 2014-05-17 07:59:53 UTC
Since I've seen some posts regarding not being able to start the game any more:

If your launcher does not start the game after installing the latest SiSi build, try this:

https://forums.eveonline.com/default.aspx?g=posts&m=4600110#post4600110

Helped me and some other people who are now able to use both SiSi and TQ again...