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EVE Online: Rubicon 1.4 Mac Issues and Feedback Thread

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Walker Ahashion
Imperial Academy
Amarr Empire
#21 - 2014-04-28 22:33:30 UTC
Update

I noticed that the vast majority of us were running 10.7.5, so I updated to mavericks and now the freeze has gone and EVE works normally.

Not for one minute saying that this will fix everyone's undock/freeze issue, but it foxed mine.
Alexis Antollare
Phoenix Freight
#22 - 2014-04-29 00:25:05 UTC
Sorry to pile on, but I'm also crashing at undock. My alt is active in station. But as soon as I tried to undock, I froze up and had t ocrash close and reboot the system. Now I'm technically stuck in space.

I'm operating Mac OS X Client

I get the following error -

Unhandled page fault on read access to 0x0000001d at address 0x75a05d5c. Do you wish to debug it?

Mac OS X 10.7.5
2.4 ghz
8 gig ram

I can NOT upgrade to Mavericks at this time as I have other software I need for my day job which is not yet mavericks compatible.
Lucifage Phillops
Bank of None
#23 - 2014-04-29 00:48:29 UTC
having the same crash on undock and error as listed above… my alt hauler is floating in space somewhere.

15-inch, Early 2011 Mac Book Pro
8 gig Ram
Os X 10.7.5
AMD Radeon HD 6750M 1 gig VRAM

i have been holding off on Mavericks as i have never had any really issues with Eve, today with the patch, that all changed. i noticed that we all in this thread are running Lion - coincidence?

is anyone having this issue on Mavericks? or is everyone installing a Bootcamp partition?
Khal-dari Deathlord
Doomheim
#24 - 2014-04-29 02:38:39 UTC
I am experiencing this undock problem on my MAC OS X as well. Does anyone have any troubling shooting solutions they could run by me? I really want to fix this pesky problem and start playing EVE again. This undock error is extremely frustrating especially after deleting and reinstalling EVE online twice in hopes of finding a solution. Someone please help! -Jordan
Alexis Antollare
Phoenix Freight
#25 - 2014-04-29 02:42:00 UTC
Khal-dari Deathlord wrote:
I am experiencing this undock problem on my MAC OS X as well. Does anyone have any troubling shooting solutions they could run by me? I really want to fix this pesky problem and start playing EVE again. This undock error is extremely frustrating especially after deleting and reinstalling EVE online twice in hopes of finding a solution. Someone please help! -Jordan


CCP is very aware of this issue and is working on a fix according to the main feedback thread. It is also plaguing Windows clients, though they're apparently freezing up in station, on undock, and on re-dock. FOr my part I have an alternate windows machine that worked just fine for re-docking but it's far from my main computer.

CCP did post that they're working on a fix and hope to have it out as soon as tomorrow.
Easthir Ravin
Easy Co.
#26 - 2014-04-29 03:34:05 UTC
Greetings

I believe it is GPU specific as I am having the same issue On

27" iMac 3.4 GHz i7 Mid 2011
16GB RAM
AMD 6970M 2 Gb VRam

OS: 10.7.5

All is well However, on my Late 2008 MacBook Pro

2.8GHz Core 2 Duo
4GB RAM
GeForce 9400M 256MB

OS: 10.7.5

IN THE IMORTAL WORDS OF SOCRATES:  " I drank WHAT?!"
The Bounty Collector
Doomheim
#27 - 2014-04-29 03:41:15 UTC
It is the OS.

I had this issue and could not play no matter what if i undocked. Upgraded to os x mavericks and it instantly works again...
Tommas Crowbarius
Stronghelm Corporation
Solyaris Chtonium
#28 - 2014-04-29 03:43:44 UTC  |  Edited by: Tommas Crowbarius
Same problem, now I'm undocked in Jita and couldn't get on to redock.

17-inch, Late 2011 Macbook Pro 2.5 GHZ intel i7
8GB Ram 1333 Mhz DDR3
OSX Lion 10.7.5
Intel HD Graphics 3000 512 MB
Planeten Schreck
Green Screen
#29 - 2014-04-29 06:17:19 UTC
Hi,

to make it clear for me.

My System with the Problem is at 10.7.5. (Mac Pro).

i cannot upgrade to mavericks because it is not supported by apple because of 32 bit bios.

CCP statet that lion (10.7.5) will be minimum Release later this year.....
The Bounty Collector
Doomheim
#30 - 2014-04-29 06:44:15 UTC
Planeten Schreck wrote:
Hi,

to make it clear for me.

My System with the Problem is at 10.7.5. (Mac Pro).

i cannot upgrade to mavericks because it is not supported by apple because of 32 bit bios.

CCP statet that lion (10.7.5) will be minimum Release later this year.....



The only resolution is to upgrade to mavericks or buy a windows pc.
Khal-dari Deathlord
Doomheim
#31 - 2014-04-29 07:29:45 UTC
The Bounty Collector wrote:
It is the OS.

I had this issue and could not play no matter what if i undocked. Upgraded to os x mavericks and it instantly works again...



^^^ ^^^ ^^^

I upgraded to mavericks as well and I achieved the same results. Took about 2 hours but totally worth the time since EVE works once again!!
CCP Maxwell
C C P
C C P Alliance
#32 - 2014-04-29 10:23:39 UTC
We have found a bug which could explain these crashes. It is audio-related, and we hope to have a fix out on TQ asap. It might be worth trying to disable audio until then, as a workaround.

CCP Maxwell - QA Engineer - Team RnB
Dero de'Asketh
Heimatar Enhanced Fleet Industries
#33 - 2014-04-29 10:52:20 UTC
MacBook Pro 8,2 (2.2GHz i7/8GB RAM) with AMD Radeon HD 6750M, Mac OS X 10.7.5

As mentioned above, fine in station but GUI lockup as soon as in space. After a force-quit, logging in that character gain would instantly lockup the client since he was still in space...

Upgrade to Mac OS X 10.9.2 -- instant fix.

*BUT* many people won't be able to do this (32-bit restrictions) or won't have access or time (5GB download, about 13 hours on my [admittedly pants] home connection -- assuming my ISP doesn't time me out before then!), so a client patch would be a much better fix.
Thufir Arrakis
Gh0st of Eden
Parallaxis Alliance
#34 - 2014-04-29 11:22:42 UTC
Updated to 10.9.2 and it seems that it works now. The update tooks about 2 hours.
CCP Explorer
C C P
C C P Alliance
#35 - 2014-04-29 11:26:45 UTC
We deployed a crash fix in Rubicon 1.4.1 today. Please let us know how it works once you have updated.

Erlendur S. Thorsteinsson | Senior Development Director | EVE Online // CCP Games | @CCP_Explorer
Alexis Antollare
Phoenix Freight
#36 - 2014-04-29 11:35:12 UTC
CCP Explorer wrote:
We deployed a crash fix in Rubicon 1.4.1 today. Please let us know how it works once you have updated.



It is not working. I'm in space at the moment and I'm crashing on spawn after character creation. Audio is disabled.
Hidden Devil
Arctic Guard
Pandemic Horde
#37 - 2014-04-29 11:37:32 UTC
Yep - still same problem.
Patch fix nothing.
Lucifage Phillops
Bank of None
#38 - 2014-04-29 11:40:53 UTC
Unhandled page fault on read access to 0x0000001d at address 0x76a05d5c.

after patch - still cannot logg into / redock my floating character.

still running 10.7.5 (sort of afraid of 10.9.2 due to horror stories i have read on the forums).
Daenna Chrysi
Omega Foundry Unit
Southern Legion Alliance
#39 - 2014-04-29 11:45:57 UTC
yup, the patch didnt help.

Cannot upgrade to 10.9.2 because my hardware is too old.
Alexis Antollare
Phoenix Freight
#40 - 2014-04-29 11:46:00 UTC
Lucifage Phillops wrote:
Unhandled page fault on read access to 0x0000001d at address 0x76a05d5c.

after patch - still cannot logg into / redock my floating character.

still running 10.7.5 (sort of afraid of 10.9.2 due to horror stories i have read on the forums).


Same here, though I can log in. I just crash on spawn in space. But yeah I can't upgrade to 10.9. I have hardware and software thatis incompatible.