These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE General Discussion

 
  • Topic is locked indefinitely.
 

Bought a plex, can't find it
Author
Previous Topic Next Topic
Vin50
The Scope
Gallente Federation
#1 - 2014-02-16 08:32:32 UTC
So, just bought a plex, and on the account management page it states "You currently have 1 PLEX in the redeeming system" . i checked the redeeming system (im a steam user, bought starter pack) i found 42 items from the starter pack and no plex... im sad Oops it also says "no items to redeem" when i try to do so. :(
Alduin666 Shikkoken
Doomheim
#2 - 2014-02-16 08:36:14 UTC
Because coming to the forums instead of filing a petition and/or contacting customer support is the correct thing to do.

Honor is a fools prize. [I]Glory is of no use to the dead.[/I]

Be a man! Post with your main! ~Vas'Avi Community Manager
Myriad Blaze
Common Sense Ltd
Nulli Secunda
#3 - 2014-02-16 08:45:46 UTC
Vin50 wrote:
So, just bought a plex, and on the account management page it states "You currently have 1 PLEX in the redeeming system" . i checked the redeeming system (im a steam user, bought starter pack) i found 42 items from the starter pack and no plex... im sad Oops it also says "no items to redeem" when i try to do so. :(


When you buy a PLEX it doesn't appear instantly in the redeeming system. You need to wait for an hour or so.
Kimmi Chan
Tastes Like Purple
#4 - 2014-02-16 09:09:35 UTC
It's always in the last place you look.

"Grr Kimmi  Nerf Chans!" ~Jenn aSide

www.eve-radio.com  Join Eve Radio channel in game!
Vageena Clatoris
Imperial Academy
Amarr Empire
#5 - 2014-02-16 11:13:09 UTC
Vin50 wrote:
So, just bought a plex, and on the account management page it states "You currently have 1 PLEX in the redeeming system" . i checked the redeeming system (im a steam user, bought starter pack) i found 42 items from the starter pack and no plex... im sad Oops it also says "no items to redeem" when i try to do so. :(


Did you login to account management and re-deem it there ? failing that when you login with your toon click on the red bar at the bottom of the character selection screen, then click and drag it to your toon (doing this places the plex in your inventory in the station you are currently docked)

Hope that helps
Shederov Blood
Deadly Viper Kitten Mitten Sewing Company
#6 - 2014-02-16 11:14:56 UTC
Kimmi Chan wrote:
It's always in the last place you look.
You mean people stop looking once they find what they're looking for? NO WAY!!

Who put the goat in there?
Ptraci
3 R Corporation
#7 - 2014-02-16 12:38:17 UTC
Shederov Blood wrote:
Kimmi Chan wrote:
It's always in the last place you look.
You mean people stop looking once they find what they're looking for? NO WAY!!


Unless they've consumed some sort of psychotropic substance, in which case they can go on looking even once they find it.
Angelica Dreamstar
Aliastra
Gallente Federation
#8 - 2014-02-16 12:41:17 UTC
When you by a PLEX the first time, you have to wait an hour. It'll show up! :)

Btw, this gets mentioned somewhere when you buy it

bingo, his pig not being a goat doesn't make the pig wrong, just him an idiot for shouting at his pig "WHY ARENT YOU A GOAT!" (Source)

-- Ralph King-Griffin, about deranged people playing EVE ONLINE
Johan Civire
Caldari Provisions
Caldari State
#9 - 2014-02-16 15:16:55 UTC
You need to wait that's all or fill a petition to get help. There is little more you can do about it.