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Issues, Workarounds & Localization

 
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Sure would be great to play again......nothing works....

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Seraph Caelestis
Federal Navy Academy
Gallente Federation
#1 - 2014-02-06 02:51:43 UTC
So Im pretty new to eve. I think getting close to rounding out my 2nd month.
I already put in alot of money into this game. Bought two of the 2nd 10 year bundles. One for myself, one for a long time player who told me check the game out. I have bought alot of plex already, to get ships etc. To be ready to go...

What I didnt expect, was this.... since last week, every time I started eve there was a patch. About three days into that, you know someone screwed up something somewhere. Well today, it now hits me.

Launcher just sits, does nothing, whether signed in or not. Ok....check the forums, nothing useful that I have seen yet to help me. So after trying the repair tool, which failed everytime. I said ok we ll reinstall. Yay.
NO.
Downloaded the install from the eve page, ran it, it failed. Thats where Im at, not happy, and ready to cancel on this game, even after all that waste of money. Unacceptable. I know crap happens, but your big thing, is youve gone this long, your game is so tight and youre all on top of it, then why can I even reinstall the game now?

Hope I get some help.

Seraphim
Billy McCandless
Zacharia Explorations Group
#2 - 2014-02-06 02:56:59 UTC  |  Edited by: Billy McCandless
Have you tried contact Customer Support?

Or listing error messages?

I know neither I or many of my friends are having problems.

If you could give some information about your system, Im sure we can help

**translated by Google Translate from original Billyish**

"Thread locked for being deemed a total loss." - ISD Ezwal
Billy McCandless
Zacharia Explorations Group
#3 - 2014-02-06 03:03:07 UTC  |  Edited by: Billy McCandless
**translation continues**

In my day job I encounter users like you all the time


What machine are you running?

What operating system?

If there was a wide spread issue, dont you think other people would have noticed?

Therefore it must be either a corrupted download, an non-fuctioning driver or something else local

However, without information, Im not sure how you expect sensible help

Getting irate and being aggressive when people try to help doesnt really make anyone sympathetic to helping you, especially when its quite frankly the wrong place for technical issues.

Have you tried running the exe file directly, independant of the launcher? This solves 99% of launcher issues

"Thread locked for being deemed a total loss." - ISD Ezwal
Mr Epeen
It's All About Me
#4 - 2014-02-06 03:03:15 UTC
I can't give you the answers you want, but if you check here you might at least find a thread by someone with the same problem. It'll give you something to follow until a fix is found.

Mr Epeen Cool
Katran Luftschreck
Royal Ammatar Engineering Corps
#5 - 2014-02-06 03:04:06 UTC
If the game ran fine yesterday and the game hasn't changed, then logically the problem isn't the game client.

What else about your computer has changed in that time? Does anyone else us the computer besides yourself?

http://youtu.be/t0q2F8NsYQ0
Seraph Caelestis
Federal Navy Academy
Gallente Federation
#6 - 2014-02-06 03:07:02 UTC  |  Edited by: ISD Ezwal
Thank you Mr epeen, Ill go check that out. To other people here who ask for stuff that isnt needed....
Its not like Im new to gaming, you dont need to know what Im running etc. I said the game ran yesterday, I was in, I filled up my training que, on two accts. What else is there to say? I didnt do anything since then to corrupt my computer, etc.
So no point in sharing what isnt gonna matter....

Plain and simple, this last update, messed me up.

*Snip* Please refrain from personal attacks. ISD Ezwal.
Seraph
Billy McCandless
Zacharia Explorations Group
#7 - 2014-02-06 03:12:56 UTC  |  Edited by: ISD Ezwal
Seraph Caelestis wrote:
Thank you Mr epeen, Ill go check that out. To other people here who ask for stuff that isnt needed....
Its not like Im new to gaming, you dont need to know what Im running etc. I said the game ran yesterday, I was in, I filled up my training que, on two accts. What else is there to say? I didnt do anything since then to corrupt my computer, etc.
So no point in sharing what isnt gonna matter....

Plain and simple, this last update, messed me up.

*Snip* Please refrain from personal attacks. ISD Ezwal.

Seraph


Yeah and next time your cable or broadband goes down, Im sure you will claim the company is "trolling" you when they ask questions to try and work through your problem with you too.

"Thread locked for being deemed a total loss." - ISD Ezwal
Seraph Caelestis
Federal Navy Academy
Gallente Federation
#8 - 2014-02-06 03:13:09 UTC
Sigh,,,,
I had already tried running the exe by itself, which does nothing but bring up a launcher that doesnt work. So... after that. Looked for more info, didnt find anything.
Downloaded the eve installer, ran it, it failed like 10 seconds in....said trouble getting payload...thats it.
Repair.exe before I uninstalled, did nothing but fail.
Every other game on my computer works fine. Star wars, FF14, etc. So again....the patch, latest one has now made it unplayable, not sure how many more times I need to say this.

Seraph

and when this posts....which I just tried to do, and it said I can only post once every five mins, since my acct is less than two days old. Umm this acct is 2 months old. So another problem?
Garandras
The Scope
Gallente Federation
#9 - 2014-02-06 03:21:03 UTC  |  Edited by: ISD LackOfFaith
Wow.. Seraph people are trying to help you.

{Snip. Please refrain from name-calling flaming. -- ISD LackOfFaith}

The fact that this issue seems to be localised to you, would suggest that it is localised to your PC. You may think you are some bigshot IT guy, but you may be overlooking something simple which someone else here may be able to suggest and get you back on track to flying spaceships.

I also lol at your need to spend cash monies for plex
Derath Ellecon
University of Caille
Gallente Federation
#10 - 2014-02-06 03:23:39 UTC
Maybe posting in the issues forum would be better?
Garandras
The Scope
Gallente Federation
#11 - 2014-02-06 03:23:58 UTC
One issue that I had been having recently with the game was due to DirectX and my AMD card. Changed it from DirectX11 to 9 and the issues have gone.

I know my issues are diffrent to yours but it was a simple thing suggest by a frind that got me past it
Lugia3
Federal Navy Academy
Gallente Federation
#12 - 2014-02-06 03:30:40 UTC
Billy McCandless wrote:
**translation continues**

In my day job I encounter users like you all the time


What machine are you running?

What operating system?

If there was a wide spread issue, dont you think other people would have noticed?

Therefore it must be either a corrupted download, an non-fuctioning driver or something else local

However, without information, Im not sure how you expect sensible help

Getting irate and being aggressive when people try to help doesnt really make anyone sympathetic to helping you, especially when its quite frankly the wrong place for technical issues.

Have you tried running the exe file directly, independant of the launcher? This solves 99% of launcher issues


You forgot the "Are you actually at your computer?" line.

"CCP Dolan is full of shit." - CCP Bettik
Rabid Disconnection
Prism's Keepers
#13 - 2014-02-06 03:31:07 UTC
I shouldnt be bothered to attempt to help, you have an attitude. In one of your later messages you mentioned a problem with the payload (this information is very useful, shouldve been included in your first post)

Try using the offline installer. Delete CCP/EVE directories from Program Files and from My Documents, then download the 3 files and run the executable:

http://community.eveonline.com/support/download/offline-installer/
Seraph Caelestis
Federal Navy Academy
Gallente Federation
#14 - 2014-02-06 03:36:48 UTC  |  Edited by: ISD LackOfFaith
Again, have any of you actually helped? nope. A dev would hopefully have some answers. Just goes to show, as usual, I stated right off what was wrong, and all the {Snip.} come out.
Im really not sure how to keep saying, it worked yesterday, now it doesnt. Nothing changed on my end other then a patch from eve.
So...

{Redacted off-topic catfighting and flaming. -- ISD LackOfFaith}
TedStriker
The Scope
Gallente Federation
#15 - 2014-02-06 03:43:26 UTC  |  Edited by: TedStriker
no you didn't state anything important that would show me you are a "pro"....

you tried to reinstall...sure, did you delete ALL the files that get left on a system? Do you even know where they are located? Not working reinstalls only have 2 possible reasons: leftover files/reg entries and corruped installers.

But thats the only thing i will say, you may be frustrated, but aggravating ppl who want to help is just beeing an arse.

p.s.
a "pro" would have state his system (OS at least), explained how he did a clean install, logged the error messages, and more).
Rabid Disconnection
Prism's Keepers
#16 - 2014-02-06 03:44:58 UTC  |  Edited by: ISD LackOfFaith
{Snipped quote of a deleted post. -- ISD LackOfFaith}

I have a feeling that their game is not patched. Launching the EXE directly runs the installer which then runs the launcher to patch.
Rabid Disconnection
Prism's Keepers
#17 - 2014-02-06 03:52:16 UTC
Another fairly common problem (especially on comcast) is that there is a bad entry to the patch (or game) server in a routing cache. These are usually semi-localized geographically - and would explain the 502 error people in the other thread see.
Gyromite
AWE Corporation
Intrepid Crossing
#18 - 2014-02-06 03:55:24 UTC
I have a feeling this is a troll thread due to OP's hostility and unwillingness to communicate pertinent information; honestly why else create a thread asking for help only to bash the few who do?
Billy McCandless
Zacharia Explorations Group
#19 - 2014-02-06 03:58:37 UTC  |  Edited by: ISD LackOfFaith
Rabid Disconnection wrote:
{Snipped quote of a deleted post. -- ISD LackOfFaith}

I have a feeling that their game is not patched. Launching the EXE directly runs the installer which then runs the launcher to patch.


This is true

"Thread locked for being deemed a total loss." - ISD Ezwal
Seraph Caelestis
Federal Navy Academy
Gallente Federation
#20 - 2014-02-06 04:03:32 UTC
OK, the story as it happened...
Got on the computer today, ran eve. Launcher came up. Bar at bottom, says 1/4 updating some such, 0.0 percent. Whether I logged in or not. It stayed that way, however signed in, the play button was grayed out.
Hmm,,,whats up I'm thinking. So I run it again and again and again, reboot the computer. Nothing. Now I know the game has had like minimum five patches in the last week. And whatever was done in the last day messed me up. As I stated, I was in the game yesterday filling up my training que on two accts. Everything worked fine.
So moving on....after all that. I went here to the eve forums, and as of yet. Nothing suggested, which for the most part. Was run the repair tool. I'm like OK...run that. Fails 4 seconds in. Again, 4 seconds again fails. Something line 365 was last thing showing on the repair tool. OK...reboot again, run it again. Same thing.
So check here again, OK run the exe from inside the eve folder. Game didn't launch. But the launcher did. Umm OK, was that supposed to happen? everyone on here said it would run the game, it didn't. So I'm like damn it, I'm gonna have to reinstall, other people are doing that. Their mess up, but OK Ill reinstall the game to fix their problem.
Nope. The reinstall doesn't even work. It fails on its bar like a third in, 10 seconds.
One, nothing else is wrong on my computer, everything works, every other game I have loaded.
Two, I have eset, it is set to ignore all my games.
Also, the forums say my account is less then two days old when I try to post? This account is two months old. As I stated in my original statement right off. So now I don't know if there is another issue going on as well. I logged here obviously to post, so I would assume I'm not compromised. No spyware, no adware, no viruses on my computer.
Other people on here are reporting the same thing.
Happy?

here more useless info....
win7 64 bit.
8 gigs of ram
450gt vid card
500 gig hard drive
cable from comcast
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