These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Ingame Bug Report tool is broken

First post
Author
Previous Topic Next Topic
Mumboz
Bergmann Foundation
#1 - 2014-01-30 22:26:29 UTC  |  Edited by: Mumboz
After updating to Rubicon 1.1, the ingame Bug Report tool is not working properly for me. Steps to reproduce:

- Click Help -> Report Bug
- The "Opening Bug Report" popup is shown. Progress bar fill up. Popup closes, but the bug report window is not shown.
- Click Help -> Report Bug
- The bug report window now opens instantly, but the Category dropdown is empty apart from the "No Choices" option.
- Submitting a bug won't work and you get a popup saying "All fields must be filled out"

(Also, the stickied post "Known Issues forum guidelines and information (MUST READ)" seems to be quite outdated)


Edit: Trying to submit it to the out-of-game tool gives me this error: "An unexpected error occurred while submitting your bug report. Please try again later. "
CCP Habakuk
C C P
C C P Alliance
#2 - 2014-01-31 01:04:21 UTC
The backend server for the bugreporting system was down for maintenance and updates, which took slightly longer than expected. Everything should be working again. Our apologies for the inconvenience.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Mumboz
Bergmann Foundation
#3 - 2014-01-31 21:53:26 UTC
It works again now - thanks!

Those server updates wouldn't happen to be paving the way for being able to add more info and see the status of bug reports would they? Blink