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Issues, Workarounds & Localization

 
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Can not update or generate new API
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Tiberius Nimitz
The Scope
Gallente Federation
#1 - 2014-01-14 14:34:48 UTC
The EVE Support page is not letting me generate a new API or update an existing once with different access levels. I've tried both IE and Chrome on two different computers and two different networks. Is anyone else having issues with the API site?
Ursador Greymane
Pator Tech School
Minmatar Republic
#2 - 2014-01-14 15:41:27 UTC
Same.. trying to gen a key for EVEMon. When I submit the form it just goes back to the form, no key generated.
Atara Thalia
Native Freshfood
Minmatar Republic
#3 - 2014-01-14 15:52:01 UTC
Exact same issue as well. Tried with three different characters.
Ravani Ronuken
Sebiestor Tribe
Minmatar Republic
#4 - 2014-01-14 16:06:13 UTC
same issue here
Tokimonsta Motsu
Perkone
Caldari State
#5 - 2014-01-14 16:37:36 UTC
I have this problem too.
Arcon Phaust
Aliastra
Gallente Federation
#6 - 2014-01-14 16:54:23 UTC
Same issue the too. Tried with different Browsers on different devices
Oiras Isimazu
State War Academy
Caldari State
#7 - 2014-01-14 16:57:35 UTC
I can fix it, hold on, brb
Oiras Isimazu
State War Academy
Caldari State
#8 - 2014-01-14 17:03:45 UTC
https://forums.eveonline.com/default.aspx?g=posts&m=4107969#post4107969

I am submitting a report on this or ticket or other.

It seemed to be a webpage coding error or some other systems change on the end of the server.

However, there may prove to be additional conditions adding to the original problem.


The first problem was solved by adding an 's' to the http, as in https instead of the http link URL.
I first managed to copy that link and paste it and it solved the problem.

It then failed.
I then had to enter the extra 's' in the address bar manually.

That didn't solve the problems you mentioned.

That was only to solve the API page not loading upon password entry phase.

The problems you refer may be something else, it may be account related.


Best thing to do is to submit a bug report and they should be able to fix it.


Just because I would know how it should work, how to fix it, and so on, doesn't mean that there isn't other problem on the other end.

Best case scenario is that they would be able to find the source of the problem if any, and also stop them from causing other problems.
Tanoc Septus
The Scope
Gallente Federation
#9 - 2014-01-14 17:10:19 UTC
I'm also having this issue and am looking forward to a fix.
Oiras Isimazu
State War Academy
Caldari State
#10 - 2014-01-14 17:14:13 UTC  |  Edited by: Oiras Isimazu
I just tested to log in now and it works on my end though it failed yesterday.

There is also a log which shows what is accessed, how and when.


Actually, yes you are right for the most part.
After testing to Create a New API key it seems to fail.

It displays no new keys in the API Key Management list.
It goes back to the key generation page.

Perhaps nothing much is wrong and it just won't function right now.


Best thing to do is to inform them.

Bug Reporting
Rules of Conduct
15. Posting about bugs and exploits is prohibited.
dizzra
Woodhead Bucketeers
#11 - 2014-01-14 17:36:23 UTC
same problem here ... no error message: after pressing the submit button the api key managment page just resets ...
Enderas Helento
u.k militia forces
Pandemic Horde
#12 - 2014-01-14 17:37:32 UTC
Same problem here, doesn't matter how many times or what permissions I tick in, worked fine yesterday, today it doesn't.

Just reported the bug.
Oiras Isimazu
State War Academy
Caldari State
#13 - 2014-01-14 18:32:16 UTC
Is it also safe to deduce that there is a good chance of being unable to delete the said API key from Management at this time?

Even or if while spied upon by who cares or even knows what?
Tiberius Nimitz
The Scope
Gallente Federation
#14 - 2014-01-14 18:36:16 UTC
I actually can report that I was able to delete an API key and it at least does not show on the API page anymore.

I also submitted a bug report.
dizzra
Woodhead Bucketeers
#15 - 2014-01-14 18:41:30 UTC
i can confirm Tiberius Nimitz statement. i was also able to delete an api key. still no luck for creating one ...
Inzax
#16 - 2014-01-14 19:21:11 UTC
Same issue. I was able to delete one API key. An attempt to generate a new one has failed over the previous 7 hours from the time of this post.

I submitted a petition however, perhaps a bug report is best?
Chribba
Otherworld Enterprises
Otherworld Empire
#17 - 2014-01-15 09:37:46 UTC
http://community.eveonline.com/news/news-channels/eve-online-news/issues-with-api-management/

ETA on fix is today.

/c

★★★ Secure 3rd party service ★★★

Visit my in-game channel 'Holy Veldspar'

Twitter @ChribbaVeldspar
dizzra
Woodhead Bucketeers
#18 - 2014-01-15 16:20:14 UTC
it does work again \o/
Enderas Helento
u.k militia forces
Pandemic Horde
#19 - 2014-01-15 19:13:13 UTC
I can confirm it works again :)
Oiras Isimazu
State War Academy
Caldari State
#20 - 2014-03-18 15:01:05 UTC
Had a glitch trying to login to the API again, but it worked on the second try.

It led to the https://community.eveonline.com/ link instead presumably by mistake...
However, on verification, it may give some clues as to similar problems from before.