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GM's.... We need new ones!

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vaspucci
We Stand From Dark
#41 - 2011-11-15 21:55:20 UTC  |  Edited by: vaspucci
el alasar wrote:
vaspucci wrote:
-I had a bug where I couldn't create a contract with a container. It kept claiming item X (which changed) couldn't be found. Different containers, different stuff in them. Repeatable for over a week. Did the GMs fix the problem? Move my stuff because I couldn't? Nope. I kept the stuff there for a week so the bug could be investigated expecting a reasonable response (i.e. "It's repeatable - grab it and kill the bug!" ). Didn't even get a "Thank You" . Bug report came back "Unable to replicate on any test system". Really? what a big surprise. What a waste.

sounds more like a bug than something for a petition? but still... you need to be able to reproduce an issue, otherwise "the developer cannot fix it" / the bug is basically not there / not important. currently, any bug you file for eve will be filtered/trashed by the bug hunters / developers if not reproducible. these are the current guidelines - at least that is what i am told after getting bugs of mine treated this way. Evil


1) It was a reproducible bug. I reproduced it for over a week, on multiple containers.
2) You're right it's not the GM's job to fix the *bug* (I opened a separate bug report), but they should have fixed the *effects*.
The bug is impacting *gameplay* so the GM should have *fixed gameplay*.
Options would include:
-relocate the stuff that couldn't be couriered. Basically this is a "Stuck" petition because the stuff can't move.
-come up with some other solution

Meanwhile, they should have been calling the bug hunters on the phone and saying "We have a reproducible bug, capture whatever data you need before we *fix gameplay* and it disappears." And the bug hunters should have been on it like flies on poo - instead of responding a month later.
Lors Dornick
Kallisti Industries
#42 - 2011-11-15 23:44:14 UTC  |  Edited by: Lors Dornick
What we need it new rules for posting.

People under 30 should be moderated by grownups.

CCP Greyscale: As to starbases, we agree it's pretty terrible, but we don't want to delay the entire release just for this one factor.
Talr Shiar
Caldari Provisions
Caldari State
#43 - 2011-11-16 04:54:01 UTC
i have always been in favor of games actually looking at the comments people leave about their tickets. The devs have no way of knowing if their assets are being deployed correctly otherwise. Some sort of system to review tickets to see if the issue could have been solved after the fact to keep only the GM's who can think outside of the box would be appropriate.
vaspucci
We Stand From Dark
#44 - 2011-11-17 22:29:16 UTC
GM Panzer wrote:


We don't have such a policy. We check each case and evaluate each claim. Such a system probably also weeds out a lot of genuine claims and we don't want to do that. If we are able to verify that a bug/error was a cause of a loss, we want to reimburse. Almost all items lost in EVE are lost in some sort of combat Twisted.



Interesting, because according to GM Spiral (In a petition) :

GM Spiral wrote:

To put it bluntly, regardless of any bugs, server issues or any other situation out of a player's control they will not be reimbursed any market transactions they may make in EVE Online.


epsilonion
CLOVEN SKY
#45 - 2011-11-18 00:47:06 UTC
If you can give me a job been a GM thats great.. :D


Yeah had a few problems sorted out by GM's the have followed the rules and been a asset to the game imo..


Its the rules that people have a problem with like rembursement of ships due to a DC or summat like that.. :D


[u]Boom you went BOOM!![/u]
Ris Dnalor
Tribal Liberation Force
Minmatar Republic
#46 - 2011-11-19 03:07:12 UTC
Bluegeneral wrote:
I'm just wondering, does anyone else agree with the fact that we need new GM's? Not once have I ever had a petition that I have put in, resolved in my favor by a GM. Not only that, but its weeks before I even get a response. Yes the GM's are more than happy to tell you no, give you some link to some rule, that sometimes has nothing to do with the issue that you are referring to. Then simply copy/paste pre-written scripts that all basically say, "I am sorry, I don't care, Not going to help you" In most other MMO's the GM's at least help sometimes. And most other GM's at least seem like they care about your issues. GM's here are impersonal and just don't care! We are the customers for this great game! I would like to hear from other players on their experiences from GM's most everyone I have talked to have negative opinions of them. And most agree, they just don't care.... Pilots of New Eden, we must unite and demand better customer service from a company that has liaisons that just paste scripts into windows and don't even want to help us! The whole point of a GM team should be fairness and willingness to help players. Lets hear your thoughts pilots and see if your opinion of the GM team is as low as mine?


I am generally happy with the current GM's, though perhaps if enough people re-sub, we can get some additional ones :)

https://forums.eveonline.com/default.aspx?g=posts&t=118961

EvE = Everybody Vs. Everybody

  • Qolde
Smiling Menace
The Scope
Gallente Federation
#47 - 2011-11-19 15:35:43 UTC
Lors Dornick wrote:
What we need it new rules for posting.

People under 30 should be moderated by grownups.


It's a plan certainly but I know many 30+ year olds that are worse than 12 year olds when it comes to 'posting' (use the term loosely here...more like trolling).
Bluegeneral
Risk Breakers
SONS of BANE
#48 - 2011-11-27 05:05:24 UTC
GM Panzer wrote:
Bluegeneral wrote:
GM Panzer its been since 10/31 since my petition has been submitted and still no fix... This is just plain stupid. Every petition I have ever submitted has not been returned in my favor.... And NONE have been about ship losses. You can always make more ISK to get another ship... Rule #1 of EVE, Never fly anything you aren't prepared to lose... Do me a favor and take a look at my petition and see what you can do to help me out. Just once I would like a favorable reply from a GM. Your help in this matter would be greatly appreciated.


The petition in question currently awaits your input.



Actually I responded, and the ticket was "Mistakenly" flagged wrong and closed... so I had to open a new petition (more wasted time on a petition that has already been open a MONTH.. BUT read my petition.. All the responses are a copy/paste of the previous response.. Do you guys even listen to us (the customer)? CCP does a lot of good things in this game, other than the GM's I really have no other complaints... Just once, I would like a petition in my favor. GM Panzer, does it really take a month to solve 1 petition?
Bluegeneral
Risk Breakers
SONS of BANE
#49 - 2011-11-27 05:06:37 UTC
Smiling Menace wrote:
Lors Dornick wrote:
What we need it new rules for posting.

People under 30 should be moderated by grownups.


It's a plan certainly but I know many 30+ year olds that are worse than 12 year olds when it comes to 'posting' (use the term loosely here...more like trolling).



The phrase, "Bitter Old Vets" comes to mind... And sadly I don't fall in the 30+ category... ;( im only 27.....
vaspucci
We Stand From Dark
#50 - 2011-12-01 21:06:55 UTC
This thread perfectly exemplifies what's wrong with the GM's.

As long as the issues were easy, scripted responses, the GMs were all over it.

As soon as things got hard, with specific criticisms and issues- they're nowhere to be found.
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