These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
12Next page
 

EVE launcher does not launch exefile.exe

First post
Author
Previous Topic Next Topic
Niklas Katire
Doomheim
#1 - 2014-01-06 11:32:09 UTC
Hello, I just resubbed and the launcher does not start the game. I tried clearing cache and reinstalling, but neither helped. Any advice?
CCP Aita
C C P
C C P Alliance
#2 - 2014-01-06 15:03:02 UTC
What happens? Does the launcher start up? Does it say anything or give any error messages?

What version is your launcher? I believe the latest TQ version is 2.1.655130, if you don't have it you could get it from http://content.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_655130.exe .

Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it.

Associate Programmer Team Special Circumstances
Niklas Katire
Doomheim
#3 - 2014-01-06 17:26:18 UTC  |  Edited by: Niklas Katire
CCP Aita wrote:
What happens? Does the launcher start up? Does it say anything or give any error messages?

What version is your launcher? I believe the latest TQ version is 2.1.655130, if you don't have it you could get it from http://content.eveonline.com/EveOnlineLauncher/release/EVEOnlineLauncher_2_1_655130.exe .

Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it.

No error message, it just goes from "Launch" to "Launching" back to "Launch". Starting the exe file seperate is not a possibility since i am on Steam.
CCP Aita
C C P
C C P Alliance
#4 - 2014-01-06 17:34:38 UTC
CCP Aita wrote:
Otherwise you could try locating the logs from the launcher/cache folder and paste them into www.pastebin.com and post here so that I can take a look at it.


Please check if you have any logfiles in the launcher cache folder. It should be under C:\Program Files (x86)\Steam\SteamApps\common\Eve Online\launcher\cache (or similar) and called something like "launcher.2014.01.06.log".

Once you find it please copy it's contents and paste them into www.pastebin.com and send me the link and I will take a look and see if I can't help you :)

Associate Programmer Team Special Circumstances
Niklas Katire
Doomheim
#5 - 2014-01-06 17:49:55 UTC
The launcher is running the lastest version
http://pastebin.com/ASvn3ywD
Kissarla
Doomheim
#6 - 2014-01-06 17:57:17 UTC
I am getting the same Problem can i send you the link as well?
CCP Aita
C C P
C C P Alliance
#7 - 2014-01-06 17:59:45 UTC
Kissarla wrote:
I am getting the same Problem can i send you the link as well?

Please do. I'll see if I can do anything to help.

Associate Programmer Team Special Circumstances
Kissarla
Doomheim
#8 - 2014-01-06 18:03:51 UTC
Message Sent!

Thanks!
CCP Aita
C C P
C C P Alliance
#9 - 2014-01-06 18:05:16 UTC
Niklas Katire wrote:
The launcher is running the lastest version
http://pastebin.com/ASvn3ywD


Hmm.. according to these logs, a client process does start up. Are you able to see any Exefile.exe processes in the process list?

Associate Programmer Team Special Circumstances
CCP Aita
C C P
C C P Alliance
#10 - 2014-01-06 18:07:21 UTC
Kissarla wrote:
Message Sent!

Thanks!


Your logs indicate the same... A client process does appear to start up. Can you please check "processes" in Task Manager and see if there is an "exefile.exe" there?

Associate Programmer Team Special Circumstances
Kissarla
Doomheim
#11 - 2014-01-06 18:09:49 UTC
Yes the Cpp ExeFile is shown. when i press Launch.
Niklas Katire
Doomheim
#12 - 2014-01-06 18:13:47 UTC
Once i hit "play" it does start the CCP exefile, I read "Launching" but it shuts itself down again and then goes back to "Play".
Kissarla
Doomheim
#13 - 2014-01-06 21:00:50 UTC
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work
Niklas Katire
Doomheim
#14 - 2014-01-07 12:01:33 UTC
Kissarla wrote:
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work

I set my system to auto install any updates, did not fix it for me.
CCP Aporia
C C P
C C P Alliance
#15 - 2014-01-07 12:22:03 UTC
Niklas Katire wrote:
Kissarla wrote:
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work

I set my system to auto install any updates, did not fix it for me.


Have you tried running with DirectX 9 instead of DirectX 11?

Friend of walking avatars, currently hibernating until he gets to open that door.
Niklas Katire
Doomheim
#16 - 2014-01-07 12:35:37 UTC
CCP Aporia wrote:
Niklas Katire wrote:
Kissarla wrote:
Niklas,

Try updating windows and any optional drivers it has listed under windows updates. that got mine to work

I set my system to auto install any updates, did not fix it for me.


Have you tried running with DirectX 9 instead of DirectX 11?

Tried this, no change
Niklas Katire
Doomheim
#17 - 2014-01-07 12:39:46 UTC
To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds.
CCP Aporia
C C P
C C P Alliance
#18 - 2014-01-07 13:07:36 UTC
Niklas Katire wrote:
To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds.


Can you provide us with a logserver file from the EVE client?

Friend of walking avatars, currently hibernating until he gets to open that door.
Niklas Katire
Doomheim
#19 - 2014-01-07 14:10:59 UTC
CCP Aporia wrote:
Niklas Katire wrote:
To further clarify, launching the exefile.exe from the Steam folder itself does not cause any problems, but I have no way to login because I am on Steam. Launching the Launcher via Steam causes the exefile to shut itself down after a few seconds.


Can you provide us with a logserver file from the EVE client?

https://www.dropbox.com/s/e3o5wi64kdxcss2/3d0a9337-c06e-41ce-9825-4a94508d5943.dmp
https://www.dropbox.com/s/vhkt5d46le2vpmk/%23NIKLAS.2014.01.07.15.01.04.ERRORS.lbw
CCP Aporia
C C P
C C P Alliance
#20 - 2014-01-07 15:38:02 UTC
Looking at the crashdump, then the problem is that Steam and Bitdefender don´t like each other very much and thus cause a crash when Steam tries to start its overlay.

Friend of walking avatars, currently hibernating until he gets to open that door.
12Next page