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Issues, Workarounds & Localization

 
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EVE.EXE file crashing

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Gaming God
Gaming God Corporation
#1 - 2013-12-12 02:39:57 UTC  |  Edited by: Gaming God
EVE.EXE file is crashing every time my freighter on auto pilot is docking .
It docks no problem but then it crashst.

I am using windows 8.1

EVGA GTX 780 TI drivers 331.82
Asus Rampage 4 extreme
Core i7 4930k
16 gb 1866mhz Gskil mem
2 times ssd in raid
Onboard sound
Gaming God
Gaming God Corporation
#2 - 2013-12-12 20:04:51 UTC
Its getting a bigger problem now CCP.EXE crashing random !!

Link
Lucine Delacourt
The Covenant of Blood
#3 - 2013-12-12 21:48:35 UTC
I am getting the same thing. Only difference is mine typically happens when Alt+Tab-ing and while in game sometimes half my windows blink away or my whole game will blink to the desktop and back.
Gaming God
Gaming God Corporation
#4 - 2013-12-13 02:47:46 UTC
Lucine Delacourt wrote:
I am getting the same thing. Only difference is mine typically happens when Alt+Tab-ing and while in game sometimes half my windows blink away or my whole game will blink to the desktop and back.


I also have windows disappearing just before crash.
Gaming God
Gaming God Corporation
#5 - 2013-12-13 03:26:28 UTC
An compleet reinstall of eve solved my mouse stuttering problems .

Lets see if it stil crassing .
Lucine Delacourt
The Covenant of Blood
#6 - 2013-12-13 04:27:35 UTC
Switching to DX9 worked, obviously not a long term solution but it has stabilized my Eve for now.
Gaming God
Gaming God Corporation
#7 - 2013-12-13 15:42:26 UTC
This one is new ! Klick the link .

Link
Ransu Asanari
Perkone
Caldari State
#8 - 2013-12-14 05:30:15 UTC
Try turning sound off on your client. That's what worked around crash/freeze when docking/undocking for me.

If that doesn't work, you're going to need to get some more diagnostics for CCP, and submit a bug report to CCP Snorlax. This thread has some additional things you can enable:

1. Run Logserver to save additional logging data
2. Enable the frameTimeTimeout=30000 switch so you can automatically create DMP files and logs if the client freezes
3. If you need to get a manual capture of the exefile.exe, I recommend DebugDiag, as it's graphical and easy to use. If the client is frozen, just click the Processes tab, find exefile.exe, right click and select "Create Mini Userdump".

You'll need to submit all of the files for analysis.
CCP Snorlax
C C P
C C P Alliance
#9 - 2013-12-14 11:21:49 UTC
Ransu Asanari wrote:
Try turning sound off on your client. That's what worked around crash/freeze when docking/undocking for me.

If that doesn't work, you're going to need to get some more diagnostics for CCP, and submit a bug report to CCP Snorlax. This thread has some additional things you can enable:

1. Run Logserver to save additional logging data
2. Enable the frameTimeTimeout=30000 switch so you can automatically create DMP files and logs if the client freezes
3. If you need to get a manual capture of the exefile.exe, I recommend DebugDiag, as it's graphical and easy to use. If the client is frozen, just click the Processes tab, find exefile.exe, right click and select "Create Mini Userdump".

You'll need to submit all of the files for analysis.


Thanks, Ransu for acting as my agent here!

https://wiki.eveonline.com/en/wiki/Bug_reporting
https://wiki.eveonline.com/en/wiki/Logserver

I did fix the audio related freeze when docking/undocking earlier this week. I have that confirmed from one player who consistently froze on undock when audio was enabled. Of course it is possible there are further issues related to audio, but if you've had problems with that in the past, please try re-enabling audio (I'd suggest undocking somewhere safe first!).

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/