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Issues, Workarounds & Localization

 
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The authentication token provided thingy

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Troubled Basterd
Island Life Capitalist Bastards
#1 - 2013-12-04 20:03:36 UTC
Hi,

I keep getting this message:

The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support.

After google'ing I found THE official post about this problem. There's 64 pages aboud crap, dos attacks and russians hacking the **** out of someone...

Could someone help me find a solution?

I can play with a different account but my alt is like NOPE.

Thanks :-)
CCP Aporia
C C P
C C P Alliance
#2 - 2013-12-04 20:26:53 UTC  |  Edited by: CCP Aporia
Troubled Basterd wrote:
Hi,

I keep getting this message:

The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support.

After google'ing I found THE official post about this problem. There's 64 pages aboud crap, dos attacks and russians hacking the **** out of someone...

Could someone help me find a solution?

I can play with a different account but my alt is like NOPE.

Thanks :-)


Right, I am not 100% certain if I cover all the bases here, but the token probably timed out. This should be solvable by either restarting the launcher if you haven't done that already, or clearing the launcher's cache (click the small wheel icon in the upper right corner to open the settings, cache tab, "clear all cached data") and then restarting it. Note that you will lose the stored usernames that way, and the client installation might get revalidated, but it should resolve this problem.

Friend of walking avatars, currently hibernating until he gets to open that door.
Troubled Basterd
Island Life Capitalist Bastards
#3 - 2013-12-04 21:46:20 UTC
Thanks that worked!
Pom Agrant
Sebiestor Tribe
Minmatar Republic
#4 - 2014-01-04 14:42:17 UTC
I have the same problem now for 2 days. Tried clearing the cache, repair, clean re-install, even reverted to a previous restore point in windows from a few days before. Nothing works.

The first time I logon it says "The connection to the server was closed."

If I try to connect again, it says ""The authentication token provided by the launcher is of an invalid format. Please try again or contact EVE customer support."

I can't get any response to my petition either.

Anyone else have this problem and find a fix?