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Issues, Workarounds & Localization

 
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Launcher Crashes after every load in

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Kneemon Lyvaina
Shadow State
Goonswarm Federation
#1 - 2013-12-03 01:01:25 UTC
My Launcher crashed and will not let me relaunch eve after i have closed the client. I ran the repair tool and it errors out with the following message :
DBRunRecoveryError: (-30974, 'DB_RUNRECOVERY: Fatal error, run database recovery -- PANIC: fatal region error detected; run recovery')
I have uninstall the client and uninstalled and downloaded a fresh client and i still have the same problem.

Any help would be appreciated

Kneemon Lyvaina
CCP Aita
C C P
C C P Alliance
#2 - 2013-12-03 10:29:49 UTC
Could you locate the launcher logs they should be in the cache folder and named something like launcher.2013-12-3.log. After you find it could you please copy and paste it's entire contents to pastebin.com and post the link here. Also, if there is a file named launcher.exe.log inside the "launcher/appdata/[latestVersionFolder], it would be great if you could do the same thing for that file.

Associate Programmer Team Special Circumstances
merlin ranger
Viziam
Amarr Empire
#3 - 2013-12-03 11:53:43 UTC  |  Edited by: merlin ranger
I have had the same problem since all the server crashes, everytime i open the launcher it tries to update and is unsuccessful. I have tried running repair which fails at the very end. Also tried deleting the launcher and running repair, also does not work. This has happened on both my laptop and pc.

Im not allowed to post the traceback I get as it contains html apparently.

I have found the launcher log but it is way to long to paste here and I also don't know what to look for in the file.
Stray Denton
Firstbourne
#4 - 2013-12-03 12:04:49 UTC
Same here tried to open a support ticket and even that said there was an error, so unable to fix or open a support ticket.
CCP Aita
C C P
C C P Alliance
#5 - 2013-12-03 14:10:05 UTC
merlin ranger wrote:
[snipped]...
Im not allowed to post the traceback I get as it contains html apparently.

I have found the launcher log but it is way to long to paste here and I also don't know what to look for in the file.


This is why I suggested that you use www.pastebin.com and just send me the link :)

Associate Programmer Team Special Circumstances
William Durant
General Missions Corporation
#6 - 2013-12-03 15:59:35 UTC
I'm having the same issue on my Mac install. http://pastebin.com/FpeKaxX1.
And on my Windows install - http://pastebin.com/0F8Mrkzp

The Mac had problems yesterday AM, submitted a ticket but haven't heard anything. I reinstalled the mac, it was able to update and run yesterday. The Windows is also a fresh install from yesterday, and ran fine until this morning.
CCP Aita
C C P
C C P Alliance
#7 - 2013-12-04 14:13:37 UTC
Judging from those logs it is most likely a network issue of some sorts. Are you running through any kind of proxy? Do you have antivirus or firewall software that could be interfering with the incoming network traffic? Who is your ISP?

Associate Programmer Team Special Circumstances
Bear Gilead
Banana-Republic.
Shadow Cartel
#8 - 2013-12-04 14:38:22 UTC
I have had four random disconnects between 5am CST and 8:30CST never had any issues prior to today. Is this a client issue or is it something CCP is working on from their end? Thanks in advance.