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Issues, Workarounds & Localization

 
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Rubicon unstable frame rates and micro stutters

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macout
The Tuskers
The Tuskers Co.
#21 - 2013-12-01 15:54:11 UTC
so? any updates from devs? this stuttering is mad, also client crashes which never happend before patch. thanks for nice patch!....
CCP Snorlax
C C P
C C P Alliance
#22 - 2013-12-01 17:26:07 UTC
macout wrote:
so? any updates from devs? this stuttering is mad, also client crashes which never happend before patch. thanks for nice patch!....

We are still actively working on stability and performance issues in the DX11 version in particular. In the meantime, try switching back to the DX9 version in the launcher settings.

Some players have also reported better performance with the fixed window setting, rather than fullscreen.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
macout
The Tuskers
The Tuskers Co.
#23 - 2013-12-01 22:01:31 UTC
ok, thanks for a headup. dx9 version works fine. stuttering gone.
CCP Snorlax
C C P
C C P Alliance
#24 - 2013-12-01 22:06:56 UTC
macout wrote:
ok, thanks for a headup. dx9 version works fine. stuttering gone.

OK, that's good to know. The DX11 version does not have any features over the DX9 at this time - in general it uses 5-15% less memory and in most cases runs slightly faster, but we still troublesome cases that we're working on. Future updates will start adding features we can only do in DX11 but we wanted to be sure we had a stable engine first.

What are your machine specs (Windows version, graphics card, driver version)?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
macout
The Tuskers
The Tuskers Co.
#25 - 2013-12-01 23:49:43 UTC  |  Edited by: macout
CCP Snorlax wrote:
macout wrote:
ok, thanks for a headup. dx9 version works fine. stuttering gone.

OK, that's good to know. The DX11 version does not have any features over the DX9 at this time - in general it uses 5-15% less memory and in most cases runs slightly faster, but we still troublesome cases that we're working on. Future updates will start adding features we can only do in DX11 but we wanted to be sure we had a stable engine first.

What are your machine specs (Windows version, graphics card, driver version)?


System Information

Operating System: Windows 7 Ultimate N 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)

System Model: DX58SO2_
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz (8 CPUs), ~3.2GHz
Memory: 16384MB RAM
Available OS Memory: 16374MB RAM
Page File: 3216MB used, 15155MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: None

Display Devices
Card name: NVIDIA GeForce GTX 680
Manufacturer: NVIDIA
Chip type: GeForce GTX 680
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1180&SUBSYS_26833842&REV_A1
Display Memory: 4042 MB
Dedicated Memory: 1994 MB
Shared Memory: 2047 MB
Current Mode: 2560 x 1440 (32 bit) (59Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL U2711
Monitor Id: DELA055
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1407 (English) (314.07)
Driver Version: 9.18.13.1407
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/10/2013 07:25:27, 17987192 bytes

Sound Devices
Description: Speakers (2- ASUS Xonar D2 Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_82691043&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: cmudaxp.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail


Also, I'll submit bugreport with dump files from crashes and full dxdiag.
Kamiko Senra
Imperial Academy
Amarr Empire
#26 - 2013-12-02 16:49:48 UTC
I also have this stuttering issue post patch. If only running one client with minimum graphics settings my FPS will max at above 600, then drop below 30 every few seconds for less than a second, then resume the previous FPS level. While multiboxing this stuttering happens on all clients. It happens on either graphics card, tested with multiple graphics card drivers. This only started happening post Rubicon.

DxDiag paste if that helps at all: DxDiag

Thanks for the work on solving this issue.
Kamiko Senra
Imperial Academy
Amarr Empire
#27 - 2013-12-02 17:57:13 UTC
I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated.
CCP Snorlax
C C P
C C P Alliance
#28 - 2013-12-02 20:28:49 UTC
Kamiko Senra wrote:
I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated.

Thanks, this is a good lead, we'll investigate.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Kip Troger
Exiled Kings
Pain And Compliance
#29 - 2013-12-02 20:40:16 UTC  |  Edited by: Kip Troger
I am not sure if this is the same as the OP, but post Rubicon I am getting tons of pauses, where my client just stops and then if i click anywhere within the client, it all goes grey with the windows loading circle...usually for like 10 seconds and then recovers.

I cannot really PvP as I have now lost 2 ships and a pod due to these issues...

I spent 2 days troubleshooting my machine and did not find any issues...then I thought maybe my network was the issue - and then I played 4 hours of SC2 with not a single network pause...

I also have a recorded fight where It happens like 4 or 5 times...but FRAPs doesn't see the client freeze up...it just looks like i am sitting there with the mouse still...

Really frustrating...

Windows 7
core i5
GTX 260
8GB DDR3 RAM

Would get them once every blue moon before while running 2 clients...now with one client it is unbearable.
Vincent Athena
Photosynth
#30 - 2013-12-02 21:26:19 UTC
CCP Snorlax wrote:
Kamiko Senra wrote:
I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated.

Thanks, this is a good lead, we'll investigate.

Er... That's been around for like forever. The easiest way to see it is go to Jita and view market details for a PLEX.

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CCP Snorlax
C C P
C C P Alliance
#31 - 2013-12-02 21:35:30 UTC
Kip Troger wrote:
I am not sure if this is the same as the OP, but post Rubicon I am getting tons of pauses, where my client just stops and then if i click anywhere within the client, it all goes grey with the windows loading circle...usually for like 10 seconds and then recovers.

I cannot really PvP as I have now lost 2 ships and a pod due to these issues...

I spent 2 days troubleshooting my machine and did not find any issues...then I thought maybe my network was the issue - and then I played 4 hours of SC2 with not a single network pause...

I also have a recorded fight where It happens like 4 or 5 times...but FRAPs doesn't see the client freeze up...it just looks like i am sitting there with the mouse still...

Really frustrating...

Windows 7
core i5
GTX 260
8GB DDR3 RAM

Would get them once every blue moon before while running 2 clients...now with one client it is unbearable.

I would love to see logs from this - run with LogServer active and file a bug report. Please put my name in the title of the bug report to ensure it gets routed to me right away.

See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Log_Server for more information.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP karkur
C C P
C C P Alliance
#32 - 2013-12-03 15:36:41 UTC
CCP Snorlax wrote:
Kamiko Senra wrote:
I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated.

Thanks, this is a good lead, we'll investigate.

I cannot repro this... do you have any more details?

CCP karkur | Programmer | Team Five 0 | @CCP_karkur
Kip Troger
Exiled Kings
Pain And Compliance
#33 - 2013-12-04 00:10:06 UTC
CCP Snorlax wrote:
Kip Troger wrote:
I am not sure if this is the same as the OP, but post Rubicon I am getting tons of pauses, where my client just stops and then if i click anywhere within the client, it all goes grey with the windows loading circle...usually for like 10 seconds and then recovers.

I cannot really PvP as I have now lost 2 ships and a pod due to these issues...

I spent 2 days troubleshooting my machine and did not find any issues...then I thought maybe my network was the issue - and then I played 4 hours of SC2 with not a single network pause...

I also have a recorded fight where It happens like 4 or 5 times...but FRAPs doesn't see the client freeze up...it just looks like i am sitting there with the mouse still...

Really frustrating...

Windows 7
core i5
GTX 260
8GB DDR3 RAM

Would get them once every blue moon before while running 2 clients...now with one client it is unbearable.

I would love to see logs from this - run with LogServer active and file a bug report. Please put my name in the title of the bug report to ensure it gets routed to me right away.

See https://wiki.eveonline.com/en/wiki/Bug_reporting and https://wiki.eveonline.com/en/wiki/Log_Server for more information.


So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?
CCP Snorlax
C C P
C C P Alliance
#34 - 2013-12-04 08:35:31 UTC
Kip Troger wrote:

So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?

Sorry to hear that - I need to go bang some heads. We can't have our bug reporting site misbehave like that!

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Vincent Athena
Photosynth
#35 - 2013-12-04 14:59:42 UTC
CCP karkur wrote:
CCP Snorlax wrote:
Kamiko Senra wrote:
I can reliably reproduce that this happens with a fps drop to 0 for a split second every time a market call is made or order is updated.

Thanks, this is a good lead, we'll investigate.

I cannot repro this... do you have any more details?

I can. Go to Jita 4-4 and do a "View market details" on PLEX. The game stops dead for a second, then starts up again as soon as the market details are shown. The FPS monitor data looks like this:

0.0 19.62
0.2 18.82
0.4 18.81
0.6 19.68
0.8 18.62
1.1 20.71
1.3 20.87
1.6 20.45
1.8 20.10
4.6 4.50
4.9 4.36
5.1 4.34
5.4 4.21
5.7 14.65
5.9 17.06
6.1 17.10
6.4 19.64
6.6 19.96
6.8 19.71
7.0 20.15

Note the gap in the data from second 1.8 and 4.6.

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Psihius
Perkone
Caldari State
#36 - 2013-12-04 21:53:41 UTC
CCP Snorlax wrote:
macout wrote:
ok, thanks for a headup. dx9 version works fine. stuttering gone.

OK, that's good to know. The DX11 version does not have any features over the DX9 at this time - in general it uses 5-15% less memory and in most cases runs slightly faster, but we still troublesome cases that we're working on. Future updates will start adding features we can only do in DX11 but we wanted to be sure we had a stable engine first.

What are your machine specs (Windows version, graphics card, driver version)?

Runs sligtly faster you say? My FPS gone through the roof on DX11! :) But microshutters are there, that's true. Also, these 2 last days I get a weird thing when running 2 windows - first one launched works like a charm, but the second one freezes often, lags, on scene teardown and restoration it is especially bad (today I was undocking from station about a minute or so, sorry, no logs).

I run Q6600, MSI GTX 560 Ti Twin Frorz, 4 GB RAM, Windows 7 Ultimate 32-bit. Medium textures, no HDR and low antialising. Everything else is cranked up to max (and I get like 180-190 FPS, extremely good job on the DX11 guys!)
CCP Snorlax
C C P
C C P Alliance
#37 - 2013-12-04 22:09:50 UTC
Psihius wrote:

Runs sligtly faster you say? My FPS gone through the roof on DX11! :) But microshutters are there, that's true. Also, these 2 last days I get a weird thing when running 2 windows - first one launched works like a charm, but the second one freezes often, lags, on scene teardown and restoration it is especially bad (today I was undocking from station about a minute or so, sorry, no logs).

I run Q6600, MSI GTX 560 Ti Twin Frorz, 4 GB RAM, Windows 7 Ultimate 32-bit. Medium textures, no HDR and low antialising. Everything else is cranked up to max (and I get like 180-190 FPS, extremely good job on the DX11 guys!)

Thanks, I appreciate that. It's easy to get the impression when reading over forum posts that our DX11 version is nothing but trouble, but our stats confirm that the majority of players are seeing better performance and less memory use over the DX9 engine.

That said, please keep posting any issues you experience - our job is never done in improving the performance and stability.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
James Amril-Kesh
Viziam
Amarr Empire
#38 - 2013-12-05 00:15:24 UTC
I'm getting a lot of stuttering on DX9, so please don't assume this is a DX11-only issue.

Enjoying the rain today? ;)
Kip Troger
Exiled Kings
Pain And Compliance
#39 - 2013-12-05 11:46:51 UTC
CCP Snorlax wrote:
Kip Troger wrote:

So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?

Sorry to hear that - I need to go bang some heads. We can't have our bug reporting site misbehave like that!


Actually, after trying again to submit this...I think the issue is that the Log_Server File is 10MB, and the bug report only allows 5MB. This was from me running it for maybe 10 minutes. Any other way of me getting the file to you?
CCP Snorlax
C C P
C C P Alliance
#40 - 2013-12-05 11:50:24 UTC
Kip Troger wrote:
CCP Snorlax wrote:
Kip Troger wrote:

So...went through the steps that you linked. Captured a Log_server file and saved it right after several of the pauses. Tried to submit the petition 4 times with the file attached...and got a 500 Internal Server Error every time....can you link me how to submit a bug report for that?

Sorry to hear that - I need to go bang some heads. We can't have our bug reporting site misbehave like that!


Actually, after trying again to submit this...I think the issue is that the Log_Server File is 10MB, and the bug report only allows 5MB. This was from me running it for maybe 10 minutes. Any other way of me getting the file to you?

The log file should compress well with zip - maybe try that.

Or if you share it with me on Google Drive or some other site like that - you can send me the link in EVE mail.

I'll see if this size limit can be raised, or if I can get some upload site set up for easier upload in the future.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/