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Feedback Request - Margin trading and accurate market UI

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Author
Antihrist Pripravnik
Cultural Enrichment and Synergy of Diversity
Stain Neurodiverse Democracy
#241 - 2013-11-24 05:58:49 UTC
Add "Total items traded (per year)" and "Average Price" somewhere in the area of "Buy orders" text to be clearly visible so the players can more easily see if something fishy is going on (I know that this can be achieved by simply looking at the market history, but apparently margin trading scam victims don't use that tool).

In addition to that, make a clear marking (an icon? different background color?) with a on-hover hint "This order requires multiple items to be fulfilled" (I also know that there is a column specifically placed on the interface to show this information, but depending on player's interface preferences, the "Minimum items required" column may or may not be visible at all times).

It's not a complete solution, but it might help. The point is: the mechanics itself is not that much of a problem. Information and how it is presented to those that don't know the mechanics behind Margin Trading is the problem.
John Holt
State War Academy
Caldari State
#242 - 2013-11-24 06:20:45 UTC
The only thing I can think of is to impose heavy taxes on this practice.

Done my time in null sec, now I'm just a Privateer wandering around High and Low Sec.

RubyPorto
RubysRhymes
#243 - 2013-11-24 08:57:22 UTC
Benny Ohu wrote:
RubyPorto wrote:
The market provides accurate information. The "problem" crops up when people make false assumptions about that information and draw inaccurate conclusions from those assumptions. They then complain about it rather than reworking their assumptions to match reality.

I see the only problem as the game is pretty damn complex and there's no instruction manual. Adding the small bit of information to the UI 'buy orders are not guaranteed to be backed by the full amount of ISK' continues the current development trend of making EVE easier to understand and manipulate while maintaining mechanical complexity

e: and cold dark harsh etc. if people ignore that piece of information, or don't factor it into their decisions, it's on their head


I'm always a fan of UI being used to break people's false assumptions. I'm not quite a fan of your wording, maybe something like:

"Orders shown are subject to change and/or revocation at any time, for any reason."

"It's easy to speak for the silent majority. They rarely object to what you put into their mouths." -Abrazzar "the risk of having your day ruined by other people is the cornerstone with which EVE was built" -CCP Solomon

Mag's
Azn Empire
#244 - 2013-11-24 10:39:09 UTC
John Holt wrote:
The only thing I can think of is to impose heavy taxes on this practice.
That's already the case. People pay an over the top and heavily inflated price tax, when they assume a buy order is the only information they require when investing their ISK.

Destination SkillQueue:- It's like assuming the Lions will ignore you in the Savannah, if you're small, fat and look helpless.

Careby
#245 - 2013-11-24 12:50:02 UTC
Alvatore DiMarco wrote:
Posting again despite my better judgement to confirm that sell orders are not guaranteed. Someone else could buy the item before you do, the seller could also change the price or cancel the order.

While "guaranteed" was not my choice of words to describe a valid order, there is a difference between the cases you list which may cause a player to be unable to execute a sell order, and a buy order with insufficient margin (escrow).

For a sell order, at the moment the order was displayed, it was valid. If someone else buys the item, then the order is no longer displayed, or the quantity changes. If the seller changes the price or cancels, future market displays reflect the change. In each case, the market display is showing an accurate (at the moment) picture of the market based on the information available in the database.

For a buy order with insufficient margin, the order is displayed as if valid, EVEN THOUGH THERE IS INFORMATION IN THE DATABASE THAT IT IS NOT VALID. The market display is NOT showing an accurate (at the moment) picture of the market based on the information available in the database.

Scamming is not really the issue - or certainly not the only issue. Normal trading can also result in the temporary depletion of margin, which currently results in invalid orders being displayed. And when those orders fail, it is not only a problem for a would-be seller, but also for the owner of the buy orders, since they lose the orders and their broker fees.

Education is fine, and is certainly an option IF the goal is to increase awareness of margin scamming. It is not a solution IF the goal is to improve market accuracy and reliability. But what will the proposed education consist of? A warning that some buy orders are fake, and that the best way to know which ones might be fake is to determine what price an item should be worth and ignore orders that are not close to that? And that is preferable to using the information in the database to prevent displaying fake orders in the first place?
Benny Ohu
Royal Amarr Institute
Amarr Empire
#246 - 2013-11-24 13:05:41 UTC
RubyPorto wrote:
Benny Ohu wrote:
RubyPorto wrote:
The market provides accurate information. The "problem" crops up when people make false assumptions about that information and draw inaccurate conclusions from those assumptions. They then complain about it rather than reworking their assumptions to match reality.

I see the only problem as the game is pretty damn complex and there's no instruction manual. Adding the small bit of information to the UI 'buy orders are not guaranteed to be backed by the full amount of ISK' continues the current development trend of making EVE easier to understand and manipulate while maintaining mechanical complexity

e: and cold dark harsh etc. if people ignore that piece of information, or don't factor it into their decisions, it's on their head


I'm always a fan of UI being used to break people's false assumptions. I'm not quite a fan of your wording, maybe something like:

"Orders shown are subject to change and/or revocation at any time, for any reason."

well at least we appear to agree on a plausible improvement if not the wording

I feel this is the best thing to do because it's visible, it informs players so they can help themselves, and it doesn't harm the market system or emergent gameplay. It's such a small change implementing it is no big deal, and if it didn't help the percieved problem of margin trade scamming, the change is easy to revoke. Finally, since no change was made to the skill or the market, a different solution can still be implemented at a later date if necessary.

There's no reason not to try it to see if it helps. If it doesn't help, keep iterating.
Tippia
Sunshine and Lollipops
#247 - 2013-11-24 16:16:34 UTC
Careby wrote:
Education is fine, and is certainly an option IF the goal is to increase awareness of margin scamming. It is not a solution IF the goal is to improve market accuracy and reliability.
…but again, the accuracy and reliability is completely detached from margin trading. It can be “inaccurate” in the sense that a displayed order — buy or sell — is not actually available for trade for a number of reasons. The increase workload to make it accurate and reliable so vastly outweighs any minuscule improvement in the accuracy of the order listing that it is in every way a complete waste of time.

The accuracy and reliability you're looking for already exists. It just doesn't exist in the tab you're looking at, but rather in the trade history.

Quote:
A warning that some buy orders are fake, and that the best way to know which ones might be fake is to determine what price an item should be worth and ignore orders that are not close to that? And that is preferable to using the information in the database to prevent displaying fake orders in the first place?
Since there is no useful definition of “fake”; since there is no way of determining which ones are fake and which ones are not; and since those “fake” orders will show up anyway due to how the UI and database works…

…yes. Making people understand how the UI and database works so they can make intelligent trading decisions is far more preferable than trying to fix something that no-one has properly demonstrated is even a problem.
voetius
Grundrisse
#248 - 2013-11-24 17:13:01 UTC
ihcn wrote:
As a former margin trade scammer, one of MY biggest problems with the mechanic, from a game design point of view, is that the buy order escrow gets depleted before the player's on-hand cash is touched.

This allows a margin trade scammer to make the buy order for two items instead of one - then he or she sells one of the items back to themselves for exactly the amount in escrow, then empties the cash out of their account.

The less experienced scammers don't do that though. They just train margin trading and then put the officer mod or w/e up to buy. When this happens, even if there is 0 cash in the account, you can still sell the item to the buy order for a minimum of 25% of the buy order's listed value.

If you set it up so that escrow gets depleted proportionally to on-hand cash, then scammers no longer have a way to completely empty out their accounts. Counter-scammers can then sell items into the buy orders at 25%. You'll find that the number of margin trade scammers will dry up really damn quick if it's possible to take their money from them.


Normally I find myself agreeing with Tippia and Rubyporto on most things and I tend towards the HTFU and learn how to play side of the argument. However, ihcn brings up a point here that is relevent to the comments on buy orders not being guaranteed.

People have listed above the various ways that a buy order can fail and that is accepted by all.

The point that is being ignored is that if the margin scammer is doing it right it is impossible to fulfil the buy order because he has removed the escrowed isk. This then gives the situation where the market interface is listing buy orders that are impossible to fulfil. So in that sense the interface is misleading.

Apart from that I have nothing to add at this point *ducks* :)
Tippia
Sunshine and Lollipops
#249 - 2013-11-24 18:25:54 UTC
voetius wrote:
The point that is being ignored is that if the margin scammer is doing it right it is impossible to fulfil the buy order because he has removed the escrowed isk. This then gives the situation where the market interface is listing buy orders that are impossible to fulfil. So in that sense the interface is misleading.
It's not being ignored. It's being sorted under the heading of “so what?” — a question no-one seems to be able to answer.

It's just another order that will fail when you try it. So what if it was due to lack of ISK rather than any of the other reasons?
Careby
#250 - 2013-11-24 20:03:02 UTC
Tippia wrote:
...Since there is no useful definition of “fake”; since there is no way of determining which ones are fake and which ones are not; and since those “fake” orders will show up anyway due to how the UI and database works…

In my mind, a "fake" buy order is an order that appears to be legitimate, but cannot possibly ever, under any circumstances, fill. It is useless as a means of enabling a direct transaction between the "buyer" and the "seller", although it may of course be useful to encourage other transactions between those or other players. Players are currently unable to determine whether buy orders are fake because they do not have access to information about, or assurance of, buyers' ability to pay. The supposedly honest third-party broker (the market system) verifies the validity of sell orders, but not buy orders. A real-life stock exchange operated in this way would not last very long.

As for the notion that nobody has demonstrated why improved market accuracy is desirable, while I cannot imagine why it wouldn't be, let's assume that accurate market information is of no importance whatsoever. Let's explore the possibility of reducing the load on the servers even further, by not displaying any buy or sell orders at all. When you want to buy something, you enter the item, the quantity, and the amount you are willing to pay, and see what happens. Maybe your order will be filled. Yay! Maybe not. When you want to sell something, you do the same. If there is a valid order in the system, your item is sold. No more .01 ISK wars because nobody knows what orders are in the system. You didn't really need to see a bunch of numbers ahead of time, did you? Because, you know, there is no value in having that sort of thing. And had it been there for you, it would only have misled you, because, well, somebody may have gotten there first, or the order may have been canceled or changed.

What is the purpose of the market? Is it to enable efficient trading between players? If so, then reliable information is important. If it has some other purpose, such as creating opportunities for unpredictable player interactions, or hilarious market hijinx, then maybe it doesn't need fixed. Maybe we should look for creative ways to break it some more.

Lord Jita
Lord Jita's Big Gay Corp
#251 - 2013-11-24 20:23:56 UTC  |  Edited by: Lord Jita
ihcn wrote:

If you set it up so that escrow gets depleted proportionally to on-hand cash, then scammers no longer have a way to completely empty out their accounts. Counter-scammers can then sell items into the buy orders at 25%. You'll find that the number of margin trade scammers will dry up really damn quick if it's possible to take their money from them.



This is a false solution. Vast majority of margin scams that I see (and all the ones that I do) , 25% is drastically under the normal buy price. Only bad scammers put the buy price so high that 25% is above the normal buy price.
example: one item I do, normal buy price is like 70m. My margin scam is at 180m. Filling that order for the 25% escrow would give them to me for 45m, well below the normal buy price. I don't empty my escrow because I would love if someone sold to me at 25%.
Tippia
Sunshine and Lollipops
#252 - 2013-11-24 20:25:51 UTC  |  Edited by: Tippia
Careby wrote:
In my mind, a "fake" buy order is an order that appears to be legitimate, but cannot possibly ever, under any circumstances, fill.
…and no such orders exist on the market. There were a couple of contracts that could be formed like this, but those were outlawed and eventually patched out.

Quote:
Players are currently unable to determine whether buy orders are fake because they do not have access to information about, or assurance of, buyers' ability to pay.
Settings aside for a moment that there are no “fake” buy orders by the stated standard, yes they do. They have all the information they need, and the assurance is the same as for any other order on the market. Again, just because you see it doesn't mean it is actually possible to fill it when you try, and just because you fail to fill it doesn't mean you've been screwed over. If one order fails for some reason that is irrelevant to you, you just move on to the next.

Quote:
The supposedly honest third-party broker (the market system) verifies the validity of sell orders, but not buy orders.
No. He verifies them both. That's why it is impossible to ever lose ISK or items on orders where the other party does not fulfil his terms of the exchange.

Quote:
As for the notion that nobody has demonstrated why improved market accuracy is desirable
…it is a bit of a strawman argument, and a reductio ad absurdum on top of that.

Quote:
What is the purpose of the market? Is it to enable efficient trading between players?
Yes, and there is nothing about the way margin trading works that makes it inefficient — quite the opposite in fact. It lets people find the value of a good without having to have immense liquidity to do so. If it turns out that, no, you were not actually able to go as high as you said, then the order gets cancelled and the current price returns to a more sensible level where an actual trade can take place. If someone .01:s that order, then your inability to pay the price isn't relevant — it's obviously the case that the price can and should be higher since people are willing to put the money in (as were you, if you could muster it in time).

Suggestions that have been put forward in this thread such as hiding or cancelling orders before they're allowed to fail does the exact opposite: it make the market less efficient — it provides less reason or incentive for traders to find the correct price of an item.
Careby
#253 - 2013-11-24 20:51:14 UTC
Tippia wrote:
Careby wrote:
In my mind, a "fake" buy order is an order that appears to be legitimate, but cannot possibly ever, under any circumstances, fill.
…and no such orders exist on the market. There were a couple of contracts that could be formed like this, but those were outlawed and eventually patched out.

Are you honestly unaware that buy orders without available funds to fill them currently exist in the game?
Tippia
Sunshine and Lollipops
#254 - 2013-11-24 21:21:41 UTC  |  Edited by: Tippia
Careby wrote:
Are you honestly unaware that buy orders without available funds to fill them currently exist in the game?

Buy orders that “cannot possibly ever, under any circumstances” be filled do not exist on the market, no. That would require an order for something that does not exist as a tradeable item, but in that case, you wouldn't be able to place a buy order for them to begin with.
Careby
#255 - 2013-11-24 21:29:03 UTC
Tippia wrote:
Careby wrote:
Are you honestly unaware that buy orders without available funds to fill them currently exist in the game?

Buy orders that “cannot possibly ever, under any circumstances” be filled do not exist on the market, no. That would require an order for something that does not exist as a tradeable item, but in that case, you wouldn't be able to place a buy order for them to begin with.

I guess that means "no". At least now I better understand the nature of your argument.

Tippia
Sunshine and Lollipops
#256 - 2013-11-24 21:36:05 UTC
Careby wrote:
I guess that means "no".
It means that, no, by your own definition no “fake” buy orders exist in the game.

I am well aware that there are buy orders that are not fully covered by the wallets backing them; that is something completely different to how you defined “fake”. As it happens, players do have plenty of information at their disposal to spot these orders if they need to…

…but then, that need is questionable to begin with. After all, it's just another order that will fail when you try it — something that can happen for a myriad of reason and it makes no difference to you which one it is because you're completely protected either way.

Quote:
At least now I better understand the nature of your argument.
I highly doubt it.
Lord Jita
Lord Jita's Big Gay Corp
#257 - 2013-11-24 22:44:26 UTC  |  Edited by: Lord Jita
Tippia wrote:
Careby wrote:
I guess that means "no".
It means that, no, by your own definition no “fake” buy orders exist in the game.

I am well aware that there are buy orders that are not fully covered by the wallets backing them; that is something completely different to how you defined “fake”. As it happens, players do have plenty of information at their disposal to spot these orders if they need to…

…but then, that need is questionable to begin with. After all, it's just another order that will fail when you try it — something that can happen for a myriad of reason and it makes no difference to you which one it is because you're completely protected either way.

Quote:
At least now I better understand the nature of your argument.
I highly doubt it.



Actually CCP Rise referred to them as "fake" orders as well in the OP, does it make you feel like a special snowflake to disagree with everyone else? Because you are not Twisted But good job derailing the thread with your silly little semantic games.
Hel O'Ween
Men On A Mission
#258 - 2013-11-25 01:09:56 UTC
Antihrist Pripravnik wrote:
Add "Total items traded (per year)" and "Average Price" somewhere in the area of "Buy orders" text to be clearly visible so the players can more easily see if something fishy is going on (I know that this can be achieved by simply looking at the market history, but apparently margin trading scam victims don't use that tool).


And that right there is the real problem. Too many people don't use the tools available (either ingame or out of game), stariting with the most important one: their brain. Spent one day in any of the four big market hubs and watch local flow. People still fall for the "I will double your ISK" scam. Or the multitude of scam contracts, where one 0 is either added or missing. I mean, the financial part is perhaps one of the most safe-guarded parts of EVE (Hands up, who remembers the old contracts?).

Really, I'm one hell of a carebear and have been a victim of some of the major EVE scams (EBANK, Titans4U, D-Bank, cosmoray), but there's only one to blame: me! I was greedy, I wasn't careful enough and I didn't use all information available. But s*** happens and I've dealt with it.

EVEWalletAware - an offline wallet manager.

Tippia
Sunshine and Lollipops
#259 - 2013-11-25 02:19:17 UTC  |  Edited by: Tippia
Lord Jita wrote:
Actually CCP Rise referred to them as "fake" orders as well in the OP
That's his problem, and more indicative that he hasn't really understood (or explained) the supposed problem he's looking to solve either. He believes that there is a game-mechanical problem that keeps player from getting correct information but can't see a good solution. The explanation for this is rather simple: there is no mechanical problem and the information is already there, which is why there is no good mechanical solution for it. There is only a problem of player education on how to read it. That's a UI and tutorial issue, not anything related to the market or the skills that govern it.

The notion that MT orders are special because they can fail and that they therefore “lie” to other traders is a wholly incorrect one. It rests on that flawed assumption that what you see in the order list is guaranteed. It never is, and the use or non-use of margin trading is not a factor.

Quote:
But good job derailing the thread with your silly little semantic games.
Good thing I'm not doing that, then. In fact, I'm one of the few who are addressing the problem of the thread: players not having the information they need to make intelligent choices on the market. “Fake” orders are not even remotely a part of that problem, largely because they don't exist…
Albert Spear
Non scholae sed vitae
#260 - 2013-11-25 03:13:37 UTC
I would rather see the orders hidden from the seller, rather than cancelled.

So if the seller falls below the buy price the order comes off the visible list, until they put enough money in their wallet.

This should allow small traders, to be active, without having to setup the same order a dozen times, and should protect the sellers from a bad interface.

The seller would not see the inactive order, and the potential buyer would not have to spend huge amounts of time resetting orders if they landed something big in a trade - that depleted their wallet.



The other choice is to mark orders from toons that have margin trading capability in the market, something like "professional trader", which warns the potential seller that their may not be enough iso to complete the deal.



Either works for me, the second puts the policing on the players with margin trading capability to keep track of good traders and bad, similar to what many barter sites do today.