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Issues, Workarounds & Localization

 
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New Eve Install; Hit Play nothing happens

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LobiB
The Razzle Dazzle of Fantazzmanglers
#1 - 2013-11-20 16:04:45 UTC  |  Edited by: LobiB
Could use some help on this issue:

Click the "play" in the launcher and nothing happens.

If I click the little config/gear in the upper right corner the launcher crashes.

I've tried a brand new Eve install, forcing Dx9 via shortcut, all the suggestions on the forums.




Here's the log:

http://pastebin.com/BiaBR8jx


255 2013.11.20 16:00:17:028 Directive lib:root:/code.ccp : C:/Program Files/CCP/EVE/code.ccp
256 2013.11.20 16:00:17:316 EVE Client version 8.4 build 653401 starting 11/20/2013 10:00:17
257 2013.11.20 16:00:17:316 Python version: 2.7.1 Stackless 3.1b3 060516 (release27-maint, Sep 10 2013, 14:48:31) [MSC v.1600 32 bit (Intel)]
258 2013.11.20 16:00:17:316 Transgaming? no
259 2013.11.20 16:00:17:316 Process bits: 32
260 2013.11.20 16:00:17:316 Wow64 process? no
261 2013.11.20 16:00:17:316 System info: {'NumberOfProcessors': 4, 'PageSize': 4096, 'MinimumApplicationAddress': 65536L, 'ProcessorRevision': 9477, 'AllocationGranularity': 65536, 'ProcessorArchitecture': 'PROCESSOR_ARCHITECTURE_INTEL', 'MaximumApplicationAddress': 2147418111L, '-
262 2013.11.20 16:00:17:316 ProcessorLevel': 6, 'ActiveProcessorMask': rMaleHiRes00.stuff
263 2013.11.20 16:00:17:316 Client boot progress: 10
264 2013.11.20 16:00:17:317 Client boot progress: 20
265 2013.11.20 16:00:17:319 Smashed sys_extra into sys
266 2013.11.20 16:00:17:345 Smashed exceptions_extra into exceptions
267 2013.11.20 16:00:17:381 Localization module: Cerberus localization module loaded on client
268 2013.11.20 16:00:17:385 CTXSESS: %s not provided, no context sessions will be created ContextSessionTypes
269 2013.11.20 16:00:17:501 Packet Compression: MachoNet
270 2013.11.20 16:00:17:503 Encryption: MachoNet
271 2013.11.20 16:00:21:686 Upload Crash Dump for b653401, C:\Users\Josh\AppData\Local\CCP\EVE\b7d1bb6d-d8f6-489e-b712-6520965855e5.dmp, RESULT_SUCCEEDED:
272 2013.11.20 16:00:21:686 No session file
273 2013.11.20 16:00:21:686 Exefile SHUTDOWN Crashed (0xC0000005) for b653401, minidump written and uploaded in C:\Users\Josh\AppData\Local\CCP\EVE\b7d1bb6d-d8f6-489e-b712-6520965855e5.dmp
CCP Snorlax
C C P
C C P Alliance
#2 - 2013-11-20 17:07:14 UTC
The crash dump points to an issue with our code to detect whether DX11 is supported. We have several crash dumps similar to this, but have not seen this happen inhouse. I´ll investigate the dumps further, see if I can come up with a possible fix.

In the meantime, there are a couple of things you could try.

First - in the bin folder you should find DirectXRedist.exe - try running that before running the launcher, see if that changes anything.

Second - you could try bypassing the launcher by running exefile.exe directly. If that still fails, try creating a shortcut pointing to exefile, then add

/triPlatform=dx9 /noconsole

to the command line. This should force the client to run with the dx9 engine.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
LobiB
The Razzle Dazzle of Fantazzmanglers
#3 - 2013-11-20 17:20:38 UTC
CCP Snorlax wrote:
The crash dump points to an issue with our code to detect whether DX11 is supported. We have several crash dumps similar to this, but have not seen this happen inhouse. I´ll investigate the dumps further, see if I can come up with a possible fix.

In the meantime, there are a couple of things you could try.

First - in the bin folder you should find DirectXRedist.exe - try running that before running the launcher, see if that changes anything.

Second - you could try bypassing the launcher by running exefile.exe directly. If that still fails, try creating a shortcut pointing to exefile, then add

/triPlatform=dx9 /noconsole

to the command line. This should force the client to run with the dx9 engine.


DirectXRedist.exe doesn't load or launch.

Launching the eve.exe does't load or launch. Same if I create a shortcut and use the command line.
CCP Snorlax
C C P
C C P Alliance
#4 - 2013-11-20 17:25:06 UTC
OK, too bad - thanks for trying this out, though.

You wouldn't happen to have a DisplayLink driver installed, would you?

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Szczutek
Bermuda Syndrome
#5 - 2013-11-20 17:37:26 UTC  |  Edited by: Szczutek
yesterday I wrote couple of posts under my alt name:
Gridloader
links:
https://forums.eveonline.com/default.aspx?g=posts&t=297255&find=unread

after removing this DisplayLink via ccleaner.... settings under "gear" icon unlocked. Earlier nothing happend when left mouse click on it.
CCP Snorlax
C C P
C C P Alliance
#6 - 2013-11-20 17:42:25 UTC
It seems there are issues with DisplayLink drivers and DX11 - I've seen reports from other apps (like Chrome) of crashes with a similar callstack as we're seeing here. I'll see if we can work around this somehow, but for now - uninstall DisplayLink if possible.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
LobiB
The Razzle Dazzle of Fantazzmanglers
#7 - 2013-11-20 17:55:35 UTC
Uninstalled Display link driver and was able to get past the launcher. Problem solved.

Thanks
Mesacc
New Big Dog Mining
#8 - 2013-11-20 22:37:03 UTC
CCP Snorlax wrote:



First - in the bin folder you should find DirectXRedist.exe - try running that before running the launcher, see if that changes anything.




Was having the same problem after the game updated. Click play and the game would never launch. This fixed it. Thanks!