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Issues, Workarounds & Localization

 
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Graphics bug

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Avitar
No Laws Apply
Unforgiving.
#61 - 2013-11-22 12:54:21 UTC  |  Edited by: Avitar
Issue was still there after update. (black ship/blueprint icons) Cleared cache using launcher and still had the problem. Went on and cleared the cache manually (settings and cache folders). This seemed to fix the problem. Thanks CCP

Hope this helps someoneLol

EDIT- Can run game with DX11 now without the flicker. Couldnt before. Dont know if that is helpfull or not.
T1nyMan
The Scope
Gallente Federation
#62 - 2013-11-22 13:18:40 UTC
Cixx Angeliia wrote:
Yep todays DT fixed the issue :) Love you CCP. I want your babies!


You may be able to walk away from this rather disturbed individual but I can... Ney WILL not.

[positions intense heat lamp appropriately]

Confirm for us if you will that you secretly want to steal the existing innocent babies of all CCP employees!? For what PURPOSE! What sort of monster..
Tasiv Deka
Royal Amarr Institute
Amarr Empire
#63 - 2013-11-22 14:26:01 UTC
issue is indeed fixed for me
just make sure you clear from in game not the launcher

Oh, Do go on... no seriously ive got nothing better to do then listen to all the petty arguments and feeble trolling attempts... 

The sad thing is i'm not sure if i'm telling the truth.
Kat Ayclism
Republic Military School
Minmatar Republic
#64 - 2013-11-22 15:31:33 UTC
Fixed, thanks for getting this done relatively quickly.
Xavier Higdon
Science and Trade Institute
Caldari State
#65 - 2013-11-22 15:43:31 UTC
The issue appears to be fixed, on my main client it took only clearing the cache from the launcher while on my secondary client it took clearing the cache from both the launcher and in game. This appears to be linked to the fact that I was "viewing" those images in the market screen when I cleared the cache. When I switched to another market tab and cleared the cache again the problem was fixed. Thank you for the attention paid to this issue.
Morvah
#66 - 2013-11-22 22:28:55 UTC
Great job guys.

I didn't report the issue once I'd found out so many others were having the same problem, no point in cluttering up the boards.

Intel(R) HD Graphics Family, if that helps

Thanks again.
B4LT4Z4R BL4KE
Doomheim
#67 - 2013-11-23 08:21:23 UTC
CCP Snorlax wrote:
Kat Ayclism wrote:
Any update here? Game is damned near unplayable.

I hope we have a fix coming in tomorrow's downtime. Remember to clear your cache to ensure icons are regenerated.


The Problem Still Persist X, I maded a fresh reinstall of my os , fresh reinstall of all drivers ,fresh reinstall of the game and directx 11 but still having the graphic issue Evil
B4LT4Z4R BL4KE
Doomheim
#68 - 2013-11-23 08:43:10 UTC
B4LT4Z4R BL4KE wrote:
CCP Snorlax wrote:
Kat Ayclism wrote:
Any update here? Game is damned near unplayable.

I hope we have a fix coming in tomorrow's downtime. Remember to clear your cache to ensure icons are regenerated.


The Problem Still Persist X, I maded a fresh reinstall of my os , fresh reinstall of all drivers ,fresh reinstall of the game and directx 11 but still having the graphic issue Evil



sry it's my bad , i just cleared the cache files in game and from the launcher and it worked , Thanks very much guys :)))
HATHORFLUX
#69 - 2013-11-23 11:06:56 UTC
HATHORFLUX wrote:
Same problem here..
Can not see icons for the following:


  • Ships
    • Target ships
    Gates on select item window (tiny icon in overview command window)
    Command centers
    Blueprints


Installed client from scratch ( new latest download) an applied the latest patch today)
Cleared cache
Note: same issue happening whilst running Singularity Client

Directx info :

System Information
Time of this report: 11/21/2013, 12:05:44
Machine name: HAL9010
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
System Model: SLIC-MPC
BIOS: Default System BIOS
Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz (2 CPUs), ~2.1GHz
Memory: 4096MB RAM
Available OS Memory: 3998MB RAM
Page File: 1441MB used, 6554MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 4 Series Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_3069103C&REV_07
Display Memory: 1695 MB
Dedicated Memory: 64 MB
Shared Memory: 1631 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Monitor PnP genérico
Monitor Model: unknown
Monitor Id: CMO1558
Native Mode: 1366 x 768(p) (59.998Hz)
Output Type: Internal
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2869 (English)
Driver Version: 8.15.10.2869
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/14/2012 16:57:06, 6549504 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6902-11CF-B978-6310A7C2C535}
Vendor ID: 0x8086
Device ID: 0x2A42
SubSys ID: 0x3069103C
Revision ID: 0x0007
Driver Strong Name: oem5.inf:IntelGfx.NTamd64.6.0:iCNT0:8.15.10.2869:pci\ven_8086&dev_2a42
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C


Evil




The latest patch on 22nd fixed this, after clearing the cache, all pictures regenerated
Thanks CCP developers !!
Zebulon Prescott
The Big Bambu
#70 - 2013-11-24 10:44:38 UTC
I worked my way through all the fixes suggested here, but for me the game remains unplayable.

Flickering screen and boxes once undocked, icons disappearing, wrong icons in chat windows and overview, the "selected items" box becoming a blurry line across the screen, objects in space creating irregular shapes, shadowy ghosts of boxes long closed appearing at random, and many more problems. It seems to be worst while accelerating or decelerating in warp but happens also when stationary.

On a positive note: viewing planets in planetary mode is nice and stable with good graphics.
JackEuchre
Aliastra
Gallente Federation
#71 - 2013-11-25 01:31:57 UTC
I have downloaded all the latest drivers, verified I have Active X 11 on my machine with DxDiag.exe and have cleared cache every time. I am still getting ships and modules (not all just some) that refuse to render in anything other than a scrambled image.

I am running windows 7 64x, HP Pavilian dv7 Laptop with Active x 11 running and I just updated all windows patches to make sure I have the latest drivers and patches. My graphics card appears to be a generic Intel HD Graphics 3000.

In Settings, it is saying I can only run Eve in DirectX 9 mode, even though I have DirectX11 installed and it is reporting as not having any problems.

This only effects some ships and some modules, even after I clear cache. I thought it was only new ships like Stratrios but quite a few others are effected as well.

Stratios has jumbled icon
Hurricane has jumbled icon
Drake Does not
Tornado does Not
Helios does not
Viator does not
Raven Does
Exequror has scrambled image
Gila does not
Scythe has scrambled image


I can give you a complete list if you want....but hopefully this limited, random list will help.

JackEuchre
CCP Snorlax
C C P
C C P Alliance
#72 - 2013-11-25 20:50:11 UTC
Zebulon Prescott wrote:
I worked my way through all the fixes suggested here, but for me the game remains unplayable.

Flickering screen and boxes once undocked, icons disappearing, wrong icons in chat windows and overview, the "selected items" box becoming a blurry line across the screen, objects in space creating irregular shapes, shadowy ghosts of boxes long closed appearing at random, and many more problems. It seems to be worst while accelerating or decelerating in warp but happens also when stationary.

On a positive note: viewing planets in planetary mode is nice and stable with good graphics.

Please verify that you have the latest drivers for your video card.

If updating drivers does not help, please file a bug report, attaching screens shots so I can get more details on this issue. See https://wiki.eveonline.com/en/wiki/Bug_reporting. Mention my name (CCP Snorlax) in the bug report title to ensure it gets routed to me right away.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
CCP Vertex
C C P
C C P Alliance
#73 - 2013-11-25 21:12:38 UTC
JackEuchre wrote:
I have downloaded all the latest drivers, verified I have Active X 11 on my machine with DxDiag.exe and have cleared cache every time. I am still getting ships and modules (not all just some) that refuse to render in anything other than a scrambled image.

I am running windows 7 64x, HP Pavilian dv7 Laptop with Active x 11 running and I just updated all windows patches to make sure I have the latest drivers and patches. My graphics card appears to be a generic Intel HD Graphics 3000.

In Settings, it is saying I can only run Eve in DirectX 9 mode, even though I have DirectX11 installed and it is reporting as not having any problems.

This only effects some ships and some modules, even after I clear cache. I thought it was only new ships like Stratrios but quite a few others are effected as well.

Stratios has jumbled icon
Hurricane has jumbled icon
Drake Does not
Tornado does Not
Helios does not
Viator does not
Raven Does
Exequror has scrambled image
Gila does not
Scythe has scrambled image


I can give you a complete list if you want....but hopefully this limited, random list will help.

JackEuchre


Hi Jack,

Can you verify which method you are using to clear your cache?

Here is one method:

1. Start the Launcher
2. Go to the Launcher settings
3. Go to the "EVE Client Settings" tab
4. Press the "Clear cached client data" button

**CCP Vertex  |  Senior Development Manager ** | @CCP_Vertex
Omega Flames
Caldari Provisions
Caldari State
#74 - 2013-11-28 02:35:21 UTC
CCP Snorlax wrote:
Zebulon Prescott wrote:
I worked my way through all the fixes suggested here, but for me the game remains unplayable.

Flickering screen and boxes once undocked, icons disappearing, wrong icons in chat windows and overview, the "selected items" box becoming a blurry line across the screen, objects in space creating irregular shapes, shadowy ghosts of boxes long closed appearing at random, and many more problems. It seems to be worst while accelerating or decelerating in warp but happens also when stationary.

On a positive note: viewing planets in planetary mode is nice and stable with good graphics.

Please verify that you have the latest drivers for your video card.

If updating drivers does not help, please file a bug report, attaching screens shots so I can get more details on this issue. See https://wiki.eveonline.com/en/wiki/Bug_reporting. Mention my name (CCP Snorlax) in the bug report title to ensure it gets routed to me right away.

seriously do you people actually go look at the links you post on here? https://wiki.eveonline.com/en/wiki/Bug_reporting is DEAD link, it goes to a wiki page that has not been created...ever...and i already told you this earlier in THIS thread.
seth Hendar
I love you miners
#75 - 2013-11-28 13:46:29 UTC  |  Edited by: seth Hendar
Omega Flames wrote:
CCP Snorlax wrote:
Zebulon Prescott wrote:
I worked my way through all the fixes suggested here, but for me the game remains unplayable.

Flickering screen and boxes once undocked, icons disappearing, wrong icons in chat windows and overview, the "selected items" box becoming a blurry line across the screen, objects in space creating irregular shapes, shadowy ghosts of boxes long closed appearing at random, and many more problems. It seems to be worst while accelerating or decelerating in warp but happens also when stationary.

On a positive note: viewing planets in planetary mode is nice and stable with good graphics.

Please verify that you have the latest drivers for your video card.

If updating drivers does not help, please file a bug report, attaching screens shots so I can get more details on this issue. See https://wiki.eveonline.com/en/wiki/Bug_reporting. Mention my name (CCP Snorlax) in the bug report title to ensure it gets routed to me right away.

seriously do you people actually go look at the links you post on here? https://wiki.eveonline.com/en/wiki/Bug_reporting is DEAD link, it goes to a wiki page that has not been created...ever...and i already told you this earlier in THIS thread.

well, i suggest you check your own connectivity then, because on my end the link is perfectly working:
http://postimg.org/image/cb6p88kwt/
Omega Flames
Caldari Provisions
Caldari State
#76 - 2013-12-02 05:00:36 UTC
seth Hendar wrote:
Omega Flames wrote:
CCP Snorlax wrote:
Zebulon Prescott wrote:
I worked my way through all the fixes suggested here, but for me the game remains unplayable.

Flickering screen and boxes once undocked, icons disappearing, wrong icons in chat windows and overview, the "selected items" box becoming a blurry line across the screen, objects in space creating irregular shapes, shadowy ghosts of boxes long closed appearing at random, and many more problems. It seems to be worst while accelerating or decelerating in warp but happens also when stationary.

On a positive note: viewing planets in planetary mode is nice and stable with good graphics.

Please verify that you have the latest drivers for your video card.

If updating drivers does not help, please file a bug report, attaching screens shots so I can get more details on this issue. See https://wiki.eveonline.com/en/wiki/Bug_reporting. Mention my name (CCP Snorlax) in the bug report title to ensure it gets routed to me right away.

seriously do you people actually go look at the links you post on here? https://wiki.eveonline.com/en/wiki/Bug_reporting is DEAD link, it goes to a wiki page that has not been created...ever...and i already told you this earlier in THIS thread.

well, i suggest you check your own connectivity then, because on my end the link is perfectly working:
http://postimg.org/image/cb6p88kwt/

actually it seems the one i linked does work whereas the one ccp snorlax linked doesnt work
CCP Snorlax
C C P
C C P Alliance
#77 - 2013-12-02 07:51:06 UTC
It seems the period at the end of the sentence made it into the link. Either I messed something up when copying or there's a bug in the forum software - I'll look into this. My apologies!

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Omega Flames
Caldari Provisions
Caldari State
#78 - 2013-12-05 10:34:31 UTC
CCP Snorlax wrote:
It seems the period at the end of the sentence made it into the link. Either I messed something up when copying or there's a bug in the forum software - I'll look into this. My apologies!

This is part of the problem for the past number of years that we the player base have been having. We report a problem and then just get ignored. I wasn't lying or trolling (which by the way is a bannable offense iirc in this section of the forums) but I certainly got totally ignored by you when i reported the link you posted was a dead link back on the 20th and even thou you posted in this thread 6 more times you never once checked to see if there was something wrong with the link. Stop ignoring us when we tell you stuff, even if we are wrong (or right) we deserve to not be ignored.
CCP Snorlax
C C P
C C P Alliance
#79 - 2013-12-05 11:56:18 UTC
Omega Flames wrote:
CCP Snorlax wrote:
It seems the period at the end of the sentence made it into the link. Either I messed something up when copying or there's a bug in the forum software - I'll look into this. My apologies!

This is part of the problem for the past number of years that we the player base have been having. We report a problem and then just get ignored. I wasn't lying or trolling (which by the way is a bannable offense iirc in this section of the forums) but I certainly got totally ignored by you when i reported the link you posted was a dead link back on the 20th and even thou you posted in this thread 6 more times you never once checked to see if there was something wrong with the link. Stop ignoring us when we tell you stuff, even if we are wrong (or right) we deserve to not be ignored.

I'm sorry I missed that and apologize.

We generally spend more time on fixing the issues and adding features than we do on the forums. Personally I am trying to be more active here and answer any questions that I can, but I have to balance that against my coding responsibilities. We also rely on helpful players to jump in with answers - in this case I thought the issue was resolved by the time I noticed it.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Harvey James
The Sengoku Legacy
#80 - 2013-12-07 16:45:01 UTC
perhaps you could fix the annoying why am i as zoomed in as possible on my ship when i undock issue.... every time i undock i have too zoom out so i can see space to click on things ...
a safespot say .. insta warp from station i can only do that when i zoom out so i can right click on space to find the bookmark

T3's need to be versatile so no rigs are necessary ... they should not have OP dps and tank

ABC's should be T2, remove drone assist, separate HAM's and Torps range, -3 HS for droneboats

Nerf web strength, Make the blaster Eagle worth using