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Memory Leak

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Ganz Solo
The Scope
Gallente Federation
#1 - 2013-11-18 08:39:05 UTC
Hi,

there is a memory leak happneing. When i run the client for a few hours the game starts to run slower and slower. On my cheapest machine with 2 gig ram the game bogs down after around 3 hours of gameplay. On my best machine it acutally takes around 5 to 7 hours (depending on what i do in game).

Is anyoneelse having this problem? I was about to post my system specs but since this problem is happening on all of my machines i guess it doesn't have anything to do with my systems.
ISquishWorms
#2 - 2013-11-18 11:23:28 UTC  |  Edited by: ISquishWorms
This has been on going for quite some time now there are old threads about it , sorry I am to lazy to look for and link them. It does not look like it is a priority or easy to fix though or I am guessing that it would have already been solved.

At the moment I am using the only work around that I know of which is to relog when possible as soon as I notice the slow down.

‘No, this isn't it at all. Make it more... psssshhhh’.
Ganz Solo
The Scope
Gallente Federation
#3 - 2013-11-19 08:19:11 UTC
Any response from the Developers?
CCP Snorlax
C C P
C C P Alliance
#4 - 2013-11-19 10:59:37 UTC
We get reports of memory leaks every now and then, but it's hard for us to fix them without a repro case so we can work out what is leaking. From statistics we gather from the clients we don't see a widespread issue with memory leaks - that doesn't mean there are specific scenarios where a leak is occurring.

If you notice any specific pattern in your gameplay that seems to trigger a leak, a detailed bug report, preferably with logs attached may give us enough information to track this down. See https://wiki.eveonline.com/en/wiki/Bug_reporting for more details.

We do monitor memory usage in mass tests before releasing new updates and we keep an eye on memory usage statistics on the live server, but unfortunately some memory leaks may still slip through from time to time.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Mavis O'Day
Total.
#5 - 2013-11-19 22:44:01 UTC
It doesn't seem like an actual leak, more like the game cache brings freezes. I have that issue as well, clearly seen after ~7 hrs of playtime and I'm using 7 clients simultaneously.
Caviar Liberta
The Scope
Gallente Federation
#6 - 2013-11-20 06:39:51 UTC  |  Edited by: Caviar Liberta
Mavis O'Day wrote:
It doesn't seem like an actual leak, more like the game cache brings freezes. I have that issue as well, clearly seen after ~7 hrs of playtime and I'm using 7 clients simultaneously.


With all settings on high, I have started getting low memory warnings and never got those before. 8 gig of system ram and a 2 gig GTX 550TI video card.

EDIT: update with picture.

Cleared my cache and going to see if this continues.
Caviar Liberta
The Scope
Gallente Federation
#7 - 2013-11-22 16:08:02 UTC
seems my edit didn't push this back to the front page. so here goes.

hopefully this might help fix some peoples problems.
Sturmwolke
#8 - 2013-11-22 16:54:00 UTC
This isn't a new issue ... infact it's an old issue ever since Odyssey.
There's pseudo leak somewhere that just bogs down the entire client, with various slowdown effects.

For example (not limited to) :
- active window closes noticeably slower
- changing laser crystals feels like its in TiDi
- jump graphics stutters
- everything you do is laggy

The only way to fix the above is to relog. It's gotten so commonplace that sometimes the entire (incursion) fleet relogs at various times after a few hours - different people, different continents, different machines.
It's funny that CCP isn't even vaguely aware of this ..... are they actually playing this game? Shocked

P.S Nope, sorry I cba to bug report this. There's bound to be at least one report by someone on this in your bug reporting system already. Smile
Flyinghotpocket
Small Focused Memes
Ragequit Cancel Sub
#9 - 2013-11-23 21:18:50 UTC
Sturmwolke wrote:
This isn't a new issue ... infact it's an old issue ever since Odyssey.
There's pseudo leak somewhere that just bogs down the entire client, with various slowdown effects.

For example (not limited to) :
- active window closes noticeably slower
- changing laser crystals feels like its in TiDi


dude the crystal switchs litterly takes 5 seconds for me on any ship. my client litterly freezes until ?!??!! something happens

Amarr Militia Representative - A jar of nitro
noromyxo
Corus Aerospace
#10 - 2013-11-24 20:23:48 UTC
Ganz Solo wrote:
Hi,

there is a memory leak happneing. When i run the client for a few hours the game starts to run slower and slower. On my cheapest machine with 2 gig ram the game bogs down after around 3 hours of gameplay. On my best machine it acutally takes around 5 to 7 hours (depending on what i do in game).

Is anyoneelse having this problem? I was about to post my system specs but since this problem is happening on all of my machines i guess it doesn't have anything to do with my systems.



I had the same problem. I might have a fix:
Try setting the directx version to directx9 (just EVE will run version9, other games won't)

How? in the EVE launcher on the top right click the "cog-wheel" settings menu > DirectX tab > set to DirectX9

My specs should run EVE on directX11 full setting w/o problems, yet it doesnt, all other games it runs just fine.
2 x 4GB Kingston 1800 CL9 memory
2 x GTX 660Ti Graphics.

Yet, I got a msg from windows ever 30 minutes that memory was low... Sad
- tested my memory using Memtest86+
- upped the swapfile for more virtual memory (EVE can never run 8+GB Roll
- reinstalled Win7 and EVE
no avail.

Hopefully it stays this way now.

noro.
Tzoym
Mononome
#11 - 2013-11-25 08:40:49 UTC  |  Edited by: Tzoym
Hi,
after rubicon i notice some strange behavior with video memory...i use msi afterburner and my gpu is a gtx 580 with 1536mb.when i start the game and i was in station my video memory usage goes higher every sec...after a wail goes to max price 1536 eve stuck for about 1-2sec and the memory goes back to about 200 mb of usage and the hdd start reading..then doing exactly the same thing again and again.sorry for my english


This issue happens only in directx 11.when i change it in direct x 9 everything its just fine.300-400 Mb video memory usage stable.
CCP Snorlax
C C P
C C P Alliance
#12 - 2013-11-25 10:18:01 UTC
Tzoym wrote:
Hi,
after rubicon i notice some strange behavior with video memory...i use msi afterburner and my gpu is a gtx 580 with 1536mb.when i start the game and i was in station my video memory usage goes higher every sec...after a wail goes to max price 1536 eve stuck for about 1-2sec and the memory goes back to about 200 mb of usage and the hdd start reading..then doing exactly the same thing again and again.sorry for my english

We are investigating a similar issue - thanks for the info.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Nelly Uanos
Stimulus
Rote Kapelle
#13 - 2013-12-27 09:25:45 UTC  |  Edited by: Nelly Uanos
Seem I got the same kind of issues... guess it's memory related since it started around the same time windows started to give me warning about low memory...

Running Windows 7 64bits
Intel core 2 duo 3.00ghz
3GB of RAM
GTX 460 (latest drivers in)

The problem is in-game windows (market, orders, etc) simply disappear.

Only seem to happen while in station.

When it happen, I alt-tab in and out of the game and the windows are back... only for them to disappear 30min later...

Tried clearing my cache... didn't work.

Any help?
Schnixxe
Tefached
#14 - 2014-01-04 14:41:52 UTC
Same Problems with Memoryleak here.

I use Win 7 64Bit
8GB Ram
I7 2600K @3,4 Ghz
Geforce GTX 570 Superoverclocked

If i click trough the market, after 1-2 min. my Game minimize and Windows reports Memory issues.
asteroidjas
Rothschild's Sewage and Septic Sucking Services
The Possum Lodge
#15 - 2014-01-05 21:11:09 UTC
I will say it has gotten bett(er) over the last year or so, it used to be the client (on EVERY system i ran it on) would occasionally double its RAM footprint within a few hours.

CCP has never really been good at checking this it seems. They might be better now, but their track record is dismal at best. But when my client starts out taking ~800m then through the course of a few hours jumps to 1.5g something is wrong. And again, it was on every system i ever played Eve on. Which makes me doubt it was a specific single case issue.
CCP Snorlax
C C P
C C P Alliance
#16 - 2014-01-07 10:24:12 UTC
We have been able to reproduce an apparent memory leak in Nvidia drivers in our engine stress tests. It seems this often ends with parts of the UI disappearing, but sometimes it also clears up before that starts happening, memory use drops down, then starts building up again.

We are working with Nvidia to figure this out - either we're doing something wrong and they can point us in the right direction, or they have a bug in the driver and will fix that.

In the meantime, we have found that changing a setting in the Nvidia Control Panel (under Manage 3D settings) helps in most cases - change 'Maximum pre-rendered frames' to 1, instead of the default.

There may of course be other leaks lurking around, but please give this a try if you're plagued by high memory use.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Pallidum Treponema
Body Count Inc.
Mercenary Coalition
#17 - 2014-01-20 10:50:52 UTC  |  Edited by: Pallidum Treponema
Might be interesting to note that in the recent battle in HED-GP, I experienced a huge increase in memory usage, resulting in heavy swapping (upwards of 150 hard page faults/s), rendering all clients eventually completely unresponsive (fortunately after the battle was won by us).

I was at the time running four clients, on an AMD Radeon 7970. 12 GB of RAM. Each client reported upwards of 3.7 gigs of memory usage, with about 1-1.5 gigs each swapped out. Relogging the clients brought the memory usage down to a manageable 700-900 MB each.

If this is related, it may be the case that there is a memory leak that is not related to the Nvidia drivers, as I've been running Radeon graphics card exclusively on that machine for the past few years.
Euthanasia Anneto
Embers Children
#18 - 2014-01-21 17:53:11 UTC
had a same issue past weekend which made my part as a Logi pilot mearely impossible considering the 5 minute locking time and 2 minute time to get even a single module running on top of TiDi. To bad I didn't had the logserver running. after a while, the clock of the client got stuck and didn't even moved, it was 21:46 for at least a hour long untill I decided to drop the client and switch toons.

But from my expirience and what I could notice was that my CPU was stable at around 85% but I had a physical memory use of 2.2Gb by exefile.exe only which usually stalls at around 750mb.

.EC.. of [TOHA], Industrialists with guns. We're overe there, some where and no where... Contacting go through ingame convo's .EC.. and [TOHA] are recruiting, get in contact with us
The Ninja KiiD
Akavhi Guard
Fraternity.
#19 - 2014-01-21 22:37:56 UTC
To fix memory leak issue (at least for me) you have to switch from DX11 to DX9.

When I first purchased eve in November I had the issue for 2 weeks. Have 8 gigs of RAM and slowly it would eat it up till 6.5 and crash computer.

I found a thread somewhere that said to go into setting in your launcher and change the direct x to version 9 and it worked.

Hopefully this helps because I had NO help in the steam forums.
CCP Snorlax
C C P
C C P Alliance
#20 - 2014-01-22 10:21:05 UTC
The Ninja KiiD wrote:
To fix memory leak issue (at least for me) you have to switch from DX11 to DX9.

When I first purchased eve in November I had the issue for 2 weeks. Have 8 gigs of RAM and slowly it would eat it up till 6.5 and crash computer.

I found a thread somewhere that said to go into setting in your launcher and change the direct x to version 9 and it worked.

Hopefully this helps because I had NO help in the steam forums.

We seem to be running into a memory leak in the Nvidia driver - they have a repro case from us and are looking into it. We have a workaround in the upcoming patch next week - hopefully that'll address this until Nvidia releases a new driver.

In the meantime, we have found that changing a setting in the Nvidia Control Panel helps in most cases - change 'Maximum pre-rendered frames' to 1, instead of the default.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
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