These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Macintosh

 
  • Topic is locked indefinitely.
 

Tranquility: Incompatible Build (FIXED)
Author
Previous Topic Next Topic
Arthur Aihaken
Kenshin Academia.
Kenshin Shogunate.
#1 - 2013-10-30 16:42:25 UTC  |  Edited by: Arthur Aihaken
So this morning there's a Mac patch (no details whatsoever), and after initially working I can no longer login to Tranqulity. I logged in later with a different account on the same machine, it re-ran the patch for that character and after the authentication process it now returns an "Incompatible (Build)" error. Just great...

I am currently away, traveling through time and will be returning last week.
Kyle Myr
Brutor Tribe
Minmatar Republic
#2 - 2013-10-30 16:43:21 UTC
Arthur Aihaken wrote:
So this morning there's a Mac patch (no details whatsoever), and after initially working I can no longer login to Tranqulity. I logged in later with a different account on the same machine, it re-ran the patch for that character and after the authentication process it now returns an "Incompatible (Build)" error. Great.


I got the same problem on my installation. This was after successfully launching once, signing in, and changing things around, too.
Accendi
Imperial Academy
Amarr Empire
#3 - 2013-10-30 16:49:07 UTC
Same here, can't log in. It says incompatible build. ???
Arthur Aihaken
Kenshin Academia.
Kenshin Shogunate.
#4 - 2013-10-30 16:51:41 UTC  |  Edited by: Arthur Aihaken
Maybe instead of "Flying the USB Rifter Through the CCP Office" there should have been a link to the patch notes (priorities, right?)... CCP, if you're going to treat us like lab rats - can you at least feed us?

I am currently away, traveling through time and will be returning last week.
Arthur Aihaken
Kenshin Academia.
Kenshin Shogunate.
#5 - 2013-10-30 16:54:21 UTC  |  Edited by: Arthur Aihaken
Interesting... Just tried logging in again and it advises me that a new build is available.

Quote:
There is a new build available. Would you like to download it now?

The build is 17.2 MB in size.


When I attempt to download it returns this error:

Quote:
There was an unexpected error while retrieving update status:

Unable to download file /590158/evepremiumpatch590158-mac.tgz from the server.
Error: url //cdn1.eveonline.com/590158/evepremiumpatch590158-mac.tgz not found

Do you want to go to support page?

No, I don't want to go to the support page... (link to the support page goes nowhere).

I am currently away, traveling through time and will be returning last week.
Arthur Aihaken
Kenshin Academia.
Kenshin Shogunate.
#6 - 2013-10-30 16:59:33 UTC  |  Edited by: Arthur Aihaken
Update: Quit, re-launched and it auto-installs another patch (Launcher v2.1.613956) which seemed to download/install properly (client validated in any event). Seems to have done the trick, so it seems the fix is just to quit and re-launch.

CONFIRMED: Back on EVE and it's working (17:00 EVE time).

I am currently away, traveling through time and will be returning last week.
Accendi
Imperial Academy
Amarr Empire
#7 - 2013-10-30 17:05:04 UTC
Yea, got new download, thanks!
Zaeed Massanii
Doomheim
#8 - 2013-12-30 19:40:26 UTC
I tryed the to find that Launcher, but no good..
Alabyn Hita
Perkone
Caldari State
#9 - 2013-12-30 20:29:13 UTC  |  Edited by: Alabyn Hita
I receive the same message as posted above at the login, but re-starting didn't work for me. Still an "Incompatible protocol".

"There was an unexpected error while retrieving update status:

Unable to download file /590158/evepremiumpatch590158-mac.tgz from the server.
Error: url //cdn1.eveonline.com/590158/evepremiumpatch590158-mac.tgz not found


Do you want to go to support page?"

eek, help.
Hud Hawk
The Scope
Gallente Federation
#10 - 2014-01-09 20:24:37 UTC
Alabyn Hita wrote:
I receive the same message as posted above at the login, but re-starting didn't work for me. Still an "Incompatible protocol".

"There was an unexpected error while retrieving update status:

Unable to download file /590158/evepremiumpatch590158-mac.tgz from the server.
Error: url //cdn1.eveonline.com/590158/evepremiumpatch590158-mac.tgz not found


Do you want to go to support page?"

eek, help.



Same here...
Hud Hawk
The Scope
Gallente Federation
#11 - 2014-01-09 21:33:48 UTC
Here the solution

http://www.eve-search.com/thread/311100-1/page/1

clear this folder /Applications/EVE Online.app/Contents/Resources/cache
Lordz74
Aliastra
Gallente Federation
#12 - 2014-03-23 23:06:38 UTC
i have the same problem but i can't clear folder because it doesn t exist and restarting didn't work...
/Applications/Eve Online.app/contents/Ressources/
Help please
Ceiran
Terradyne Networks
#13 - 2014-06-02 01:24:05 UTC
Lordz74: right click on the eve app and select "show package contents" That will open the folder you want