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EVE New Citizens Q&A

 
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Unable to locate Minmatar package that I just purchased
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Orion Blackthorn
Republic University
Minmatar Republic
#1 - 2013-10-29 21:33:24 UTC
After spending a few days in my 14 day trial account, I decided to take the plunge and become a regular EVE member. While deciding which plan was best for me, I saw there was a offer for 3 months at $10/ month and I would get to select one package that included a boat (frigate), skills and some skills. I think this was an offer associated with Odyssey.

I selected the Minmatar package, paid for my subscription then went back into the game to my Minmatar character (I don't remember if I created her before my purchase or after). Since then I cannot find any of the items that came with the package. They aren't in inventory, there isn't a mail telling me how to acquire them, the frigate isn't in the dock either.

I received my receipt via email so i know that the transaction went through and it itemized the package, too. Unfortunately there were no instructions along with it.

Has anyone else had this issue?
Kahega Amielden
Rifterlings
#2 - 2013-10-29 21:43:01 UTC  |  Edited by: Kahega Amielden
The game does not assume that you want the items at wherever you happened to be docked (if you're docked at all).

Dock at a station and then hit ESC -> Redeem items. You can then choose what stuff you want to redeem at your present location.
Orion Blackthorn
Republic University
Minmatar Republic
#3 - 2013-10-29 21:55:17 UTC
You just earned yourself a 'Like' Mr. Amielden. It wouldn't have cost too many ISK for CCP to have included that tidbit in my receipt. Thanks, mate.

Tau Cabalander
Retirement Retreat
Working Stiffs
#4 - 2013-10-29 22:38:00 UTC
Orion Blackthorn wrote:
You just earned yourself a 'Like' Mr. Amielden. It wouldn't have cost too many ISK for CCP to have included that tidbit in my receipt. Thanks, mate.


The next time you logged-in, you would have seen a gift-box icon on the login screen.
Kyseth
Viziam
Amarr Empire
#5 - 2013-10-29 23:08:58 UTC
This is actually being address with Rubicon... not that you'd want to wait until the middle of November to find your stuff. Just didn't want you to think you were alone with wondering where your redeemable stuff is.