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The collectors edition is nice but...
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Dragoslove
Republic Military School
Minmatar Republic
#1 - 2013-10-28 18:22:15 UTC
The book came with some ripped/missprinted pages. Is it possible to get a replacement?
Unsuccessful At Everything
The Troll Bridge
#2 - 2013-10-28 18:27:23 UTC
This would be the complete opposite of the correct place to ask this.





Since the cessation of their usefulness is imminent, may I appropriate your belongings?
ElQuirko
University of Caille
Gallente Federation
#3 - 2013-10-28 18:33:07 UTC
Unsuccessful At Everything wrote:
This would be the complete opposite of the correct place to ask this.


Agreed. OP, go to "noissucsiD lareneG EVE" for concerns such as this.

Dodixie > Hek
Mara Tessidar
Perkone
Caldari State
#4 - 2013-10-28 18:34:35 UTC
COLD HARSH UNIVERSE
Mara Tessidar
Perkone
Caldari State
#5 - 2013-10-28 18:34:57 UTC
Just kidding this is CCP customer support how may we coddle you today
Dragoslove
Republic Military School
Minmatar Republic
#6 - 2013-10-28 18:43:20 UTC
Perhaps someone could direct me to the correct place to bring this up? I've looked at creating a support ticket but have not seen categories regarding real world item purchases.
ElQuirko
University of Caille
Gallente Federation
#7 - 2013-10-28 18:46:32 UTC
Dragoslove wrote:
Perhaps someone could direct me to the correct place to bring this up? I've looked at creating a support ticket but have not seen categories regarding real world item purchases.


Try exploring the different categories.

Dodixie > Hek
Gogela
Epic Ganking Time
CODE.
#8 - 2013-10-28 18:46:33 UTC
RMA?

Signatures should be used responsibly...
Aurthes
Shadow State
Goonswarm Federation
#9 - 2013-10-28 19:18:31 UTC
I would be careful on that, sounds very close to RMT.
Gogela
Epic Ganking Time
CODE.
#10 - 2013-10-28 19:24:23 UTC
Aurthes wrote:
I would be careful on that, sounds very close to RMT.

I guess I'll just have to hope CCP likes me enough to let it slide...

Signatures should be used responsibly...
Larg Kellein
Bacon Appreciation Society
#11 - 2013-10-28 22:14:21 UTC
Contact the store you bought it from, whether that's the Eve store or Amazon. Eve store is managed by Musterbrand, not ccp. Contact info for them is here: https://store.eve.com/customer-service

Amazon I'm sure you can track down yourself if that's where you got it.
Mr Epeen
It's All About Me
#12 - 2013-10-28 22:18:48 UTC
Dragoslove wrote:
The book came with some ripped/missprinted pages. Is it possible to get a replacement?


You purchased a product and it was defective.

I have no doubt you can get a replacement.

The real question, though, is will they be total dicks and make you jump through hoops, or will they send it out promptly as a gesture of good customer relations.

Mr Epeen Cool