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Howto "nerf" nagging on the CCP DEV team....
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Fighter Maurset
Garoun Investment Bank
Gallente Federation
#1 - 2013-10-25 07:40:04 UTC
As always, this might have been suggested before. But if its not, here I go...

From a players point of view, a game will always contain bugs or room for improvements.
And so the players might have the need to inform the DEV team. Or at least have their case heard.

From the DEVs point of view, they proably(?) get overwhelmed with reports/requests featuring the same problem or suggestion over and over again.

So what if the DEV team have a public database/internet page, where ONLY the DEV team input information they consider relevant or valid. Here they can post/sort the different suggestions or problems they have become aware of that perhaps need atterntion. This is not to make the DEV team commit to anything they choose to post. But often just letting the players know that the DEV team is aware of the problem, is in many cases more that enough so the player can stop thinking about the issue and continue playing the game. If the DEV team is working with or have already reviewed a specific problem/request/suggestion, then they can tag the post as reviewed and done by the DEV team (case closed). Or whaterver describes the outcome.

And IF the DEV team chooses so. Perhaps they might allow each player/account 1 single vote to map what issues concerns the players the most.


And as always... what do you think of it?

If my pilot is certain to face death... I want full ramming speed towards the enemy ship...
Shivanthar
#2 - 2013-10-25 07:58:34 UTC  |  Edited by: Shivanthar
Fighter Maurset wrote:
As always, this might have been suggested before. But if its not, here I go...

From a players point of view, a game will always contain bugs or room for improvements.
And so the players might have the need to inform the DEV team. Or at least have their case heard.

From the DEVs point of view, they proably(?) get overwhelmed with reports/requests featuring the same problem or suggestion over and over again.

So what if the DEV team have a public database/internet page, where ONLY the DEV team input information they consider relevant or valid. Here they can post/sort the different suggestions or problems they have become aware of that perhaps need atterntion. This is not to make the DEV team commit to anything they choose to post. But often just letting the players know that the DEV team is aware of the problem, is in many cases more that enough so the player can stop thinking about the issue and continue playing the game. If the DEV team is working with or have already reviewed a specific problem/request/suggestion, then they can tag the post as reviewed and done by the DEV team (case closed). Or whaterver describes the outcome.

And IF the DEV team chooses so. Perhaps they might allow each player/account 1 single vote to map what issues concerns the players the most.


And as always... what do you think of it?



Eve online is one of the CCP's biggest projects. In big projects, there would be so many issues to bring up!
It is not developers' job. Development teams of big projects always need filtering, and that filtering comes from business teams. In ideal world, the model goes like this (or similar):
- User base (player base in this case) requests or bullies some stuff.
- Public relations sees that, filters that (searches forum posts, relevant or related ideas), collects them together.
- Collected requests goes to business team.
- Business team sorts stuff and creates issues according to their priority. Then Hands them to development director.
- Dev director divides issues to developers, according to their workload.
- .... More smaller steps...

I'm not very sure In CCP's workstyle, but they're using CSM's to do public relations of some sort? Then they collect them into the most-requested idea forum of some kind. CCP, behind the scenes, prioritize them and put them in development. I think, only some of their selected developers (or team leads) are ok to respond to public, but, in general, you won't be able to talk to any developer or designer behind the scenes. It would just disrupt their work.

Edit: I see their sprints are like expansions. Their hotfixes or immediate-to-implement features are just minor version increments.

_Half _the lies they tell about me **aren't **true.
Fighter Maurset
Garoun Investment Bank
Gallente Federation
#3 - 2013-10-25 08:21:10 UTC  |  Edited by: Fighter Maurset
Shivanthar:
Yes but we want to reduce the pressure on step 1 and 2 by not repeating everything.

If my pilot is certain to face death... I want full ramming speed towards the enemy ship...
Shivanthar
#4 - 2013-10-25 08:32:53 UTC  |  Edited by: Shivanthar
Fighter Maurset wrote:
Shivanthar:
Yes but we want to reduce the pressure on step 1 and 2 by not repeating everything.


I'm a developer myself, but your current proposal requires some csm involvement. I don't know any of their workload, but they'd simply elect more CSM's from game community if they have any over-pressure on them.

There are no public pressure here on us, on the other hand. I am pretty sure either a CSM, or a Dev Lead already seen this thread. They read every "idea".

I can bring an example from "likes received". I've read tons of threads since August. Replied a lot and my like number is 41 as of writing this. I saw a CSM had a number of over 2300! That involves heavy form-digging and replying. I, myself read so much in the small amount of time that I can count at least 20 of the proposals since last week. CSM's are coming from experienced player base and since they are also good at politics (or public relations at least to say) :P, I think they read and know all the stuff already!

You don't need to feel pressure over yourself when bringing up suggestions or requests. Any invalid requests (I also made a lot of them, not a bad thing) will simply be replied by players, and if need additional attention, by CSMs and Devs. We, as a human being, are not perfect in any way. The more mistake about a subject we make, the more we learn from it. Thinking and doing some digging before posting is OK, but it is not good to hold yourself back when posting your own idea because of fearing from someone else's *possible-bully*. You know what? It will teach players a lot of diplomacy and politics at the same time! Learning to be silent, learning to when-to-reply. Learning to where-to-talk, all will be improved by just writing here. It is important to be patient and loyal to your ideas, rather than expecting an immediate result.

I've seen a lot of "did any csm/dev see this?" thread where a dev/csm simply replied "yes, we're aware of you" sort of reply. They're simply watching us ^.^
Don't worry. Every little proposal will make its way, just continue to write :)

Edit: Pressuring over ideas again and again, if not spammed in a *dirty-cheap* way, will increase the priority of an issue, yes, and somewhere behind the scenes, will make it developed faster than something else. Right pressure in the right place on the right timeline. I know and I am pretty sure they value our ideas.

_Half _the lies they tell about me **aren't **true.