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Fixed: EVE Client not launching after upgrading to OS X Mavericks

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Banned Wagon
The Scope
Gallente Federation
#1 - 2013-10-22 20:43:55 UTC  |  Edited by: Banned Wagon
Howdy,

I had a look on these forums before installing and couldn't see any reports of incompatibility, so I just went ahead and upgraded from Mountain Lion to Mavericks (just been released a few hours ago), and now the EVE Client isn't launching.

The EVE Online Launcher (v.2.1.613956) opens fine, and I can log in, but when I click PLAY, it says LAUNCHING... but nothing else happens. A few seconds later it changes back to PLAY again. The second icon doesn't even appear in the Dock.

Any ideas?

Mac Pro (mid 2008), ATI Radeon HD 5870.
Gajet
The Scope
Gallente Federation
#2 - 2013-10-22 21:19:09 UTC
Working ok for me. Has the mac finished the "optimising" process it goes through after starting for the first time?
You could try right clicking in Finder and selecting open or temporarily change security settings to "Allow all apps" to see if that's the problem.
Vincent Athena
Photosynth
#3 - 2013-10-22 21:20:00 UTC
2 Days ago there was a Tweet that CCP was not yet supporting 10.9 as it was not yet out.

I doubt things have changed much in those 2 days, except 10.9 got released.

At the moment the Mac client works best with 10.7. If you can; revert.

Know a Frozen fan? Check this out

Frozen fanfiction
Banned Wagon
The Scope
Gallente Federation
#4 - 2013-10-22 22:05:05 UTC
I tried switching the Security settings. No joy.

I also tried Repair Permissions and rebooted. Still no joy.

What I did notice is that, using Activity Monitor, I can see that there's multiple instances of "EVE Online" running - they're not Not Responding though. No doubt the countless times I clicked the PLAY button - but they aren't showing up in the Dock and there's no client window. If I Quit them, they just disappear from the list.
Kenneth Feld
Habitual Euthanasia
Pandemic Legion
#5 - 2013-10-22 23:24:44 UTC
This weekend at vegas CCP Arrow acknowledged OSX.9 didn't work and he had no idea when it was going to be supported
Vincent Athena
Photosynth
#6 - 2013-10-22 23:38:25 UTC
Gajet wrote:
Working ok for me. Has the mac finished the "optimising" process it goes through after starting for the first time?
You could try right clicking in Finder and selecting open or temporarily change security settings to "Allow all apps" to see if that's the problem.

Have you tried probes, to see if the probe bubble shows in the map? (It does in 1.7, does not in 10.8).

Know a Frozen fan? Check this out

Frozen fanfiction
Amarisen Gream
The.Kin.of.Jupiter
#7 - 2013-10-23 03:27:44 UTC
I upgraded to 10.9 today. I saw a slight lag in starting up EVE after hitting play. After that, game started up fine. Seemed to run smoother then i remember. Big thing to check, is ur launcher settings i think + your preferences when it comes to their party apps.
I don't code, but I have a number of "extra" developer systems on my iMac then a normal stock build.

Macports helps make sure your python and other code bases re up to date on your Mac.
If you have any questions, I'm pretty good at figuring things out...

(If I understand right. EVE is built on python. So Macports and Excode help with packages in the python family.)

"The Lord loosed upon them his fierce anger All of his fury and rage. He dispatched against them a band of Avenging Angels" - The Scriptures, Book II, Apocalypse 10:1

#NPCLivesMatter #Freetheboobs
Dersen Lowery
The Scope
#8 - 2013-10-23 03:30:21 UTC
Vincent Athena wrote:
Gajet wrote:
Working ok for me. Has the mac finished the "optimising" process it goes through after starting for the first time?
You could try right clicking in Finder and selecting open or temporarily change security settings to "Allow all apps" to see if that's the problem.

Have you tried probes, to see if the probe bubble shows in the map? (It does in 1.7, does not in 10.8).


I've never had any problem with probes in 10.8, so that's not a reliable indicator.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!
Banned Wagon
The Scope
Gallente Federation
#9 - 2013-10-23 18:22:19 UTC  |  Edited by: Banned Wagon
Did a bit of sleuthing and it looks like the "macdrv" Cider display driver isn't loading properly, and hence the client window isn't appearing, and why I see the client running in Activity Monitor.

Would have appreciated more of a public warning about not upgrading to Mavericks. Not even a sticky post on the forum? I know you guys mentioned they said it on Twitter (where? I didn't ever see a Tweet about it!) and at Vegas (I wasn't there). Not very helpful. Alas. I'm only a month into my account, so this is a big downer on my play time. Looks like I either have the choice of playing it via Parallels - laggy, slow mouse responsiveness, takes ages to jump, etc. or try and downgrade. Not looking forward to that, as I have a lot of audio software/plugins to reinstall.

For anyone who wants to risk upgrading: Make sure you create a Time Capsule backup beforehand!

I've followed the Mac Bug Reporting page and filed a full report. But if anyone has any ideas in the meantime... here's some of the output...

Quote:
$ /Applications/EVE\ Online.app/Contents/Resources/EVE\ Online.app/Contents/MacOS/cider --run-mac-tests
fixme:win32:PE_CreateModule Security directory ignored
fixme:win32:PE_CreateModule Load Configuration directory ignored
err:win32:PE_InitDLL Exception occurred in PE entry point! Not very nice...
Could not load graphics driver 'macdrv'
fixme:heap:HeapSetInformation stub
fixme:win32:PE_CreateModule Security directory ignored
fixme:win32:PE_CreateModule Load Configuration directory ignored
fixme:module:SXS_AssemblyFromDoc unsupported node in assembly: trustInfo
fixme:win32:PE_CreateModule Security directory ignored
fixme:win32:PE_CreateModule Load Configuration directory ignored
fixme:module:SXS_AssemblyFromDoc unsupported node in assembly: trustInfo
fixme:win32:PE_CreateModule Security directory ignored
fixme:win32:PE_CreateModule Load Configuration directory ignored
err:win32:PE_InitDLL Exception occurred in PE entry point! Not very nice...
Could not load graphics driver 'macdrv'
hostname:~ username$ fixme:heap:HeapSetInformation stub
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x7c3c7c7c name="?" ec=0 cc=0
err:ntdll:display_wait_error backtrace="none"
err:ntdll:display_wait_error crit (0x7c3c7c7c): lc 1 rc 0 ot 0 sem 72 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x7c3c7c7c name="?" ec=0 cc=0
err:ntdll:display_wait_error backtrace="none"
err:ntdll:display_wait_error crit (0x7c3c7c7c): lc 1 rc 0 ot 0 sem 72 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x7c3c7c7c name="?" ec=0 cc=0
err:ntdll:display_wait_error backtrace="none"
err:ntdll:display_wait_error crit (0x7c3c7c7c): lc 1 rc 0 ot 0 sem 72 spin 0
Lebaneur
Tribal Core
#10 - 2013-10-23 18:27:49 UTC
On my couple years old Macbook pro running Mavericks EVE launcher without problem, but an old issue with dropping FPS has returned! Every 5-10 sec framerate drops dramatically for a second. This is specially rough when dual boxing. Would be nice to know if CCP plans to support Mavericks anytime soon?
Mara Rinn
Cosmic Goo Convertor
#11 - 2013-10-23 22:05:50 UTC
I upgraded to Mavericks last night. Upon reading this thread I was thinking, "Finally! Saved from wasting time playing meaningless games!" Twisted

But no. My four Tranquility clients launched just fine. My Singularity client is patching. Everything is working. I am still a slave to New Eden Lol

It might help if the people with problems report what hardware they're working on, and check that you've quit all the EVE applications and associated wineserver processes.

Day 0 Advice for New Players
Banned Wagon
The Scope
Gallente Federation
#12 - 2013-10-23 22:51:18 UTC
Seems like some of you guys are fortunate enough to have a working client after install. For those of you who it is working for, what graphics card do you have? That might be useful to know.
Edmond MacDantes
The Scope
Gallente Federation
#13 - 2013-10-24 02:40:53 UTC
On a rMBP, mid-2012. No joy for me.

I didn't realize it was Mavericks, so I re-downloaded the client and am now told that the Client is "Damaged, and should be put in the Trash".
Bawb Zennshinagas
Zennshinagas LLC.
#14 - 2013-10-24 03:42:19 UTC
Banned Wagon wrote:
Did a bit of sleuthing and it looks like the "macdrv" Cider display driver isn't loading properly, and hence the client window isn't appearing, and why I see the client running in Activity Monitor.

Would have appreciated more of a public warning about not upgrading to Mavericks. Not even a sticky post on the forum? I know you guys mentioned they said it on Twitter (where? I didn't ever see a Tweet about it!) and at Vegas (I wasn't there). Not very helpful. Alas. I'm only a month into my account, so this is a big downer on my play time. Looks like I either have the choice of playing it via Parallels - laggy, slow mouse responsiveness, takes ages to jump, etc. or try and downgrade. Not looking forward to that, as I have a lot of audio software/plugins to reinstall.

For anyone who wants to risk upgrading: Make sure you create a Time Capsule backup beforehand!

I've followed the Mac Bug Reporting page and filed a full report. But if anyone has any ideas in the meantime... here's some of the output...


Hi, I'm the one that actually tweeted about 10.9 not working.
Original Tweet
Followup Tweet

I had already submitted a bug report to not only CCP, but also to transgaming.

I still cannot open the game on my rMBP.

:(
Caius Eto
Caldari Provisions
Caldari State
#15 - 2013-10-24 05:22:22 UTC  |  Edited by: Caius Eto
Hi there, I got the same pb with macOS 10.9.
It seams to be a pb with not native resolution of screen. I play with a much better resolution.
I found the solution here : https://forums.eveonline.com/default.aspx?g=posts&t=141800

Quote:
I have to go back to 'best for retina' under system preferences -> display then apply, launch eve, leave fullscreen and enter windowed mode, then bump my resolution back up.


It works for me. Good luck
Banned Wagon
The Scope
Gallente Federation
#16 - 2013-10-24 22:31:03 UTC
I FIXED IT!

The suggestion for the Retina display issue lead me to deleting the entire EVE Online folder from ~/Library/Application Support/ and that seems to have made it work again. Huge relief. Thanks for the suggestions.
Bawb Zennshinagas
Zennshinagas LLC.
#17 - 2013-10-25 03:51:07 UTC
Banned Wagon wrote:
I FIXED IT!

The suggestion for the Retina display issue lead me to deleting the entire EVE Online folder from ~/Library/Application Support/ and that seems to have made it work again. Huge relief. Thanks for the suggestions.


This causes it to re-run the intro for me, but it still doesn't display the actual game window. I can hear the intro running, though.
Amarisen Gream
The.Kin.of.Jupiter
#18 - 2013-10-25 05:45:13 UTC
Awesome. Now u can drop that stupid windows os

"The Lord loosed upon them his fierce anger All of his fury and rage. He dispatched against them a band of Avenging Angels" - The Scriptures, Book II, Apocalypse 10:1

#NPCLivesMatter #Freetheboobs
Tabris Katz
The Forgotten Children
#19 - 2013-10-25 06:22:44 UTC
So OS 10.9 is working with Eve now? Great, next question. Does it fix any of the long standing issue like the icon corruption or freezing issue?
Banned Wagon
The Scope
Gallente Federation
#20 - 2013-10-25 15:54:05 UTC
Bawb Zennshinagas wrote:
This causes it to re-run the intro for me, but it still doesn't display the actual game window. I can hear the intro running, though.


Did you try Caius Eto's suggestion above? Someone in the thread he linked to described exactly the same symptoms, hearing the sound but not seeing the window. Give it a go. Good luck!
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