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How do you treat your crews?

Author
Alex Etolle
Shadowfire Exploration and Security
#1 - 2013-08-13 15:38:56 UTC
(Shows hologram of Alex talking with crew members on the bridge of the SFRX Sussan-o, a new brutix class Battlecruiser.)

well it was good meeting you... (turns to camera) hey, it's me Alex. I've been wondering how your crews are treated and and what they mean to you and all that. I know that they are liable to die or be injured and battle, so I keep somewhat a distance with mine but I value each and every one. As per someone's suggestion, I'll keep a few failsafes so that as many as possible manage to survive the destruction of any of my ships. I know it's a bit naive but I'm new to the stars as a capsuleer.
Anja Suorsa
Deep Core Mining Inc.
Caldari State
#2 - 2013-08-13 15:41:34 UTC
It may sound cold, but you'll grow out of it.
Ava Starfire
Khushakor Clan
#3 - 2013-08-13 15:48:56 UTC
I tend to fly ships that dont require them.

My dockside crew and mechanics seem pleased as punch with their new dental package though.

"There is no strength in numbers; have no such misconception." -Jayka Vofur, "Warfare in the North"

Scherezad
Revenent Defence Corperation
Ishuk-Raata Enforcement Directive
#4 - 2013-08-13 15:54:39 UTC
My crews are employees of Lai Dai Research Spacelane Security, and are treated with the same dignity and respect that any Lai Dai employee deserves. I don't get to interact with them as much as I would like, and my memory is tremendously shoddy, but I try to make sure that they are treated fairly and enjoy the fruits of their labour. We hold a monthly dinner and meeting, and I will visit the break room at times. I think it's important that they know who they are working for, and that they are able to ask questions of me if they have them. Time prevents any deeper relationship with them, sadly.
Steffanie Saissore
Tyrathlion Interstellar
#5 - 2013-08-13 16:00:17 UTC
My ships tend to have very low crew requirements due to drones and vast automation. That said, I treat the few crew I have quite well.

We travel in the dark of the new moon,

A starry highway traced on the map of the sky

Makoto Priano
Kirkinen-Arataka Transhuman Zenith Consulting Ltd.
Arataka Research Consortium
#6 - 2013-08-13 16:02:56 UTC
Crews are an unfortunate necessity. While flying smaller craft can mitigate this need, only with frigates can you completely eliminate it.

My standing procedure is to provide a comprehensive benefits package -- full health, retirement, compensated room and board while on deployment, and hazard pay in combat zones. Life insurance comes into the package as well, though with stipulations on proper performance of duty in the face of hazard.

Fortunately, I haven't had need to pay out the life insurance for ship crews in the past two months, since I deployed out to Syndicate. Unfortunately, several hundred Priano marines were casualties on Haatomo. Given that they were among the breaching parties, I activated the meritorious conduct clause of their conduct, and will be seeing to the welfare and education of any dependents or other young beneficiaries of their life insurance policy.

Oh-- but otherwise, I keep my distance. I tend not to associate closely with baseliners, excepting as necessitated.

Itsukame-Zainou Hyperspatial Inquiries: exploring the edge of the known, advancing the state of the art. Would you like to know more?

Evi Polevhia
Phoenix Naval Operations
Phoenix Naval Systems
#7 - 2013-08-13 16:06:54 UTC
You might be better off not letting crews of different ships under your command getting to know eachother. It helps avoid emotional problems when you lose ships. And you will lose them, it is unavoidable.
Makoto Priano
Kirkinen-Arataka Transhuman Zenith Consulting Ltd.
Arataka Research Consortium
#8 - 2013-08-13 16:13:20 UTC
Death comes for us all, Polevhia; but we can at least delay it a while, and seek to lessen the pain of it to those who yet live.

Itsukame-Zainou Hyperspatial Inquiries: exploring the edge of the known, advancing the state of the art. Would you like to know more?

Stitcher
School of Applied Knowledge
Caldari State
#9 - 2013-08-13 16:23:44 UTC  |  Edited by: Stitcher
My crew are valued employees. Good pay, good training, good career prospects, good bereavement packages for the beneficiary of their choice, Full medical and dental, including psychiatric counselling. Housing, paid vacation, insurance... They even have a union, though it's understood perfectly well that it would be relatively trivial for me to replace every man jack of them if I wanted, and thus am under no particular obligation to listen to the union's demands. Still, it's a useful tool for gauging how I can be a better employer. I tend to acquiesce to the union's reasonable requests, and they in turn have made a point of not presenting unreasonable demands. It seems to work.

There are clone contracts for key senior personnel such as my XOs, Chief Quartermaster, and the three absolutely wonderful people who serve as flight engineers on my frigates. The moment DUST implants came along, I pounced on that technology. It's much too expensive to outfit all of the thousands of ship crew I employ, though, which is why nobody serves on my decks without being fit, calm under pressure, and able to brace for eject in less than five seconds no matter what. I've never lost a ship with all hands - my worst percentage was at Evaulon, when my Falcon was alpha'd within a second of the hostile fleet landing.

Crew regulations forbid any married personnel or those with dependents from serving on a ship - I don't want to have to run an orphanage into the bargain. Fraternization among ship crews is against regulations - grounds for an immediate transfer dockside, in fact. Dockside jobs don't pay as well, though they make up for it in safety and looser professional regulations.

As for my personal relationship with them... I know my key senior officers (the ones with the clone contracts) as well as I know any of the people who post on the IGS, even have some friends among them. I don't typically socialize with ranks not eligible for a clone. It's a bad idea - I don't want my relationship with a crew member to cause me to delay a damage control forcefield too long out of concern for them, only to get five others killed.

There's a lot of room in my cybernetic memory implants and social adaptation chip though, so I do make a point of keeping a small file of facts on every single one of them. Enough to make small talk if we wind up sharing an elevator. I'm asking them to take risks that I'm not, the least I can do is remember that they're people and treat them as such.

It's a balancing act. Too close and too distant are both unprofessional and dangerous. I've put a lot of work into finding the happy medium over my career.

AKA Hambone

Author of The Deathworlders

Isis Dea
Society of Adrift Hope
#10 - 2013-08-13 16:28:20 UTC
They're killers, else my appointed crew chiefs weed them off at the next station where they're to provide the transfer fees amongst the micro transactions of modules and ammo. The appointed crew also provide a list of needed supplies to keep the crew sharp and happy, from drugs (no amounts noticeable) to anything that empowers the crew. I also prefer a woman-empowered and majority crew, as when I do meet them they're the only faces I can stand to interact with.

Very soon they learn the value of image and numbers. Image for when I bring them along on station/underground visits. Numbers for when I don't. I pull my bodyguards from my crew's staff, portable implants or not, my crew is there to execute me before I dare fall into the hands of my enemy as much as protect me.

Numbers for when at sail. The thought that they're in the business of killing capsuleers is soothing and I reward them well at dock (or appoint those who will for me). I prefer numbers especially behind my guns, ammo feeds, and the management of my retro-thrusters for sharp changes in maneuvering.

((Gun overload rates/times, lag with guns, reloads, and changes in manual movements [where orbiting doesn't help], alignment times all are considered IC elements of crew performance and I show my gratification of them in subsequent RPs.))

At times, I pull them aside as temporary lovers, an honor I don't ever typically share but I find it quite the reward for those who've demonstrated an exceptional job, off ship or on. Yet I always consider one will attempt to backstab me, someone somewhere always will. Sometimes its more fun that way, sometimes it's known ahead of time.

I try to salvage them where I can. I give them the location to my trade hub station in the event I can't salvage them and order evacuations the moment my vessel breaches hull. From there, it's up to them. Of those who make it to the escape pods, some take their inheritance and leave for good. Others use their funds to make in back to the hub station, where a simple message to my crew chiefs will get them back aboard. Of those who can't make it to the pods, they hide in the cargo and wreckage and pray. If you fail to see my wreck after an hour of it lingering, it means one of the escape pod crew organized a salvage party and came back.

Nothing will change the fact that I'm immortal and they're not. They know this, they know that in another world I would be able to value them more than I do but at the end of the day, I can't trouble myself with their affairs and count on appointed staff to sort them for me. Even the crew chiefs know that under a certain light, they're expendable. They also especially know of my many enemies and how my enemies would use such sympathy/priorities for my crew against me. I expose them to my life and the grim nature of universe we're in.

Occasionally schedules will open or on the rarest occasion I will MAKE them open for me to attend a funeral. But these days even that is a liberty I don't have/can afford.

More Character Customization :: Especially compared to what we had in 2003...

Stitcher
School of Applied Knowledge
Caldari State
#11 - 2013-08-13 16:37:22 UTC
You just described exactly the kind of person I don't want on my decks. You're welcome to them.

AKA Hambone

Author of The Deathworlders

Makoto Priano
Kirkinen-Arataka Transhuman Zenith Consulting Ltd.
Arataka Research Consortium
#12 - 2013-08-13 16:42:09 UTC  |  Edited by: Makoto Priano
For that matter, what a fascinating study in sociopathy. Do we need to wait for Polevhia to state that someone is monstrous, an excellent example of why capsuleers are regarded as inhuman?

Itsukame-Zainou Hyperspatial Inquiries: exploring the edge of the known, advancing the state of the art. Would you like to know more?

Ston Momaki
Disciples of Ston
#13 - 2013-08-13 16:46:40 UTC
The crews of the DSS Mayflower, DSS Assist, and DSS Safe harbor as well as temp crews of some of my less used vessels are the finest, bravest men and women of value, conviction and passion. They, along with our center staffs, work hard and contribute heart and soul to the cause. Judge it healthy or not healthy; I value them as family. I do not distance myself nor insulate myself from grief and loss when crew members are killed in the line of duty. With as many as will allow me, I share time outside of the pod. We take meals together, are involved in the operation of DSTON together, and value each other's humanity. I try as much as I can to minimize the psychological gap between capsuleer and non-capsuleer.

The Disciples of Ston bid you peace

Isis Dea
Society of Adrift Hope
#14 - 2013-08-13 17:28:43 UTC
Ston Momaki wrote:
The crews of the DSS Mayflower, DSS Assist, and DSS Safe harbor as well as temp crews of some of my less used vessels are the finest, bravest men and women of value, conviction and passion. They, along with our center staffs, work hard and contribute heart and soul to the cause. Judge it healthy or not healthy; I value them as family. I do not distance myself nor insulate myself from grief and loss when crew members are killed in the line of duty. With as many as will allow me, I share time outside of the pod. We take meals together, are involved in the operation of DSTON together, and value each other's humanity. I try as much as I can to minimize the psychological gap between capsuleer and non-capsuleer.


You as well as the majority of those who prize their crews forget that you alone have the capsule. NOBODY else on your vessel controls the ship as you do nor has the immortal implants you do. When your ship is destroyed, there's a 75% chance your crew will be lost forever. And if they live, your systems aren't calibrated to see their escape pods to retrieve them. (Hence why you don't see them on your overview.) Only you are immortal.

If you want to stay to save every lifeboat of a ship, that's fine. I'm sure every predator in low security or hostile space is begging for a reason for you to linger on the grid longer. But the bottom line is you're risking more people if you do.

The capsuleers who sully this fact don't fly outside the borders of their precious CONCORD and rarely have seen the darker side of space. Don't let them fill you with delusional thoughts that every life counts and that each member of the crew is worthy of stopping your agenda for. You'll make for easy prey and I will personally calibrate my overview to slice your crew to shreds the moment we cross in dangerous space.

And I will let you watch in local as I do it.

If you have doubts as to the body count you generate, contact me. I will happily follow you cloaked, in high or low security, in your precious missions, in your mining ops, and will happily enlighten you to how many lives you ruin or destroy in your wake.

((And I will link you the chronicles to prove it.))

You don't live in a pretty galaxy, you aren't a kind race, especially where you're supported by mass-murdering mega corporations and their operations.

If you aren't a capsuleer, you're in a better place, you've not had a red carpet rolled out for you that walks over millions yet. Yet power in time will yield the same result.

Renounce all power and you're safe from walking over society but you're powerless to stop us in the slightest. Good luck with that.

More Character Customization :: Especially compared to what we had in 2003...

Repentence Tyrathlion
Tyrathlion Interstellar
#15 - 2013-08-13 17:45:43 UTC
There's something quite refreshing about a psychopath that's upfront and unrepentant about who and what they are, while still holding some kind of code and sanity. You remind me of some of the people I met back in my Angel days, Ms Dea. I think I like you.

For my part, crews on my ships are largely drawn in and employed as full-time operatives of Tyrathlion Interstellar. Like the slaves I own planetside, there is undoubtedly a gap between us; but also like those, I don't forget that I'm dealing with human beings. My relationship with my crews is utilitarian and functional in the extreme for the most part. It's not my job to be their friend, nor theirs to be mine. They have the task of making sure my ship runs correctly, and I have the task of keeping us all alive and intact. It works.

Not to say I maintain a strict distance or anything. I simply don't make any special efforts. If there's a problem that requires my attention, I'll handle it; if I'm invited to a card game, I might sit in for a few rounds, but I have my life, and they have theirs.

One of my vessels is rather different, more of a private sanctum. There I break my rule; every officer was handpicked, and I know them all well. There's always exceptions.
Stitcher
School of Applied Knowledge
Caldari State
#16 - 2013-08-13 17:54:41 UTC
Momaki has taken compassion to an obsessive extreme, I agree. you take dispassion to an equal extreme.

The crew loss percentage rate you listed is the combined global average for all capsuleers and all ship classes, including extreme cases who deactivate the escape pods and atmo lockers. The capsuleer rates describe a bell curve, with especially conscientious pilots and excessively callous pilots occupying the far extremes. Most are in the swell at the middle. Different ship classes have different rates, too.

For my part, as I said - you serve on my decks only if you can demonstrate time and again that you can Brace for Eject within five seconds provided that is at all reasonably possible. It is in most cases - there are enough honeycomb chairs, atmo lockers and dump chutes in these ships that we'd actually gain significantly in structural integrity if we got rid of them all.

There are regular drills, but not so regular as to promote complacency. I do as much as I can to minimise losses on a disintegrating ship, and I alert system authorities and my own corpmates to the existence of the wreck.

I take, in other words, reasonable steps. If they fail, there's a generous bereavement package or charitable donation, whichever the crewman in question specifies.

You can't get too close, I agree. But you still have a duty of care to the people you employ.

AKA Hambone

Author of The Deathworlders

Isis Dea
Society of Adrift Hope
#17 - 2013-08-13 18:09:16 UTC  |  Edited by: Isis Dea
Stitcher wrote:
Momaki has taken compassion to an obsessive extreme, I agree. you take dispassion to an equal extreme.

The crew loss percentage rate you listed is the combined global average for all capsuleers and all ship classes, including extreme cases who deactivate the escape pods and atmo lockers. The capsuleer rates describe a bell curve, with especially conscientious pilots and excessively callous pilots occupying the far extremes. Most are in the swell at the middle. Different ship classes have different rates, too.

For my part, as I said - you serve on my decks only if you can demonstrate time and again that you can Brace for Eject within five seconds provided that is at all reasonably possible. It is in most cases - there are enough honeycomb chairs, atmo lockers and dump chutes in these ships that we'd actually gain significantly in structural integrity if we got rid of them all.

There are regular drills, but not so regular as to promote complacency. I do as much as I can to minimise losses on a disintegrating ship, and I alert system authorities and my own corpmates to the existence of the wreck.

I take, in other words, reasonable steps. If they fail, there's a generous bereavement package or charitable donation, whichever the crewman in question specifies.

You can't get too close, I agree. But you still have a duty of care to the people you employ.


Drills and measures but unless you have someone standing by on scene to pick them up, odds are you aren't going to be rescuing them. And if you lose your ship many systems from home, they're very much on their own, prone to being picked apart by salvage crews, or worse, picked up by the enemy... who last I checked will loot modules and then destroy your wreck, slaughtering any survivors still on board. If they take their time or not with your crew, they face worse problems if the locals are familiar with the enemy, or even if part of an allied faction.

They're members of a capsuleer's crew.

And your clone megacorp does NOT care about anyone else except you. They use those credentials and the locals are likely to butcher them. And if they're looted by a salvage team or by a capsuleer who doesn't care about shadowing their origins, they're fixing to get dumped at at station as known victims. They'll be preyed upon, many will try to seize the crew thinking they can sell them back to you and make a break in a reward, only to slaughtered/enslaved when the party realizes your sponsoring megacorp won't pay for them.

Make sure you take steps to avoid this outcome, if you care that much about your crew. Your clone contractors will NOT like this and odds are you will have to personally oversee this arrangement (if any is made at all).

More Character Customization :: Especially compared to what we had in 2003...

Etienne Saissore
The Scope
Gallente Federation
#18 - 2013-08-13 18:18:47 UTC
If I the number of crew members is below one hundred, I like to have a chat with everyone. We go through their strengths and challenges in a constructive fashion and discuss about their risks and opportunities. I tell them they play an important role in the team, and ask them to contact me personally if they encounter any problems. The process does not take too long because holopresence and social training allow me to have all the conversations simultaneously - a trick many capsuleers employ in their mutual communications - and it has a huge effect on the synergy.

When the crew size grows, I can only afford to stay in touch with the key personnel and trust and hope that they, together with the labour hire company supplying the crew, can maintain an accommodating working environment. Sometimes, after tension build-up moments, free hot towels and Quafe have been provided. Before undertaking long distance travel, I also go and check that there are snacks and a gambling facility available aboard the ship.
Pieter Tuulinen
Societas Imperialis Sceptri Coronaeque
Khimi Harar
#19 - 2013-08-13 18:29:19 UTC
All my crew are Kaalakiota employees, with the rights and priviliges so pertaining. That means training, pay, benefits, bonuses and so on. It also means pensions, death in service payouts and support to their families.

In addition my crew are offered membership in a labour union collective - although not all choose to join. As Verin says, my cooperation with said union is entirely voluntary, but I happen to feel that it gives me an invaluable 'finger on the pulse' of my crew which can help me intercept any issues that might be on the horizon.

This treatment extends to my dockworkers and technicians, my Marines and all the necessary support staff. I took all of their pay and benefits off Kaalakiota scrip during the recent troubles and put them on the isk standard.

For the first time since I started the conversation, he looks me dead in the eye. In his gaze are steel jackhammers, quiet vengeance, a hundred thousand orbital bombs frozen in still life.

Stitcher
School of Applied Knowledge
Caldari State
#20 - 2013-08-13 18:30:29 UTC
Isis Dea wrote:
Drills and measures but unless you have someone standing by on scene to pick them up, odds are you aren't going to be rescuing them.


Hakatain Dynasty has a standing order with InterBus to return our employees to either Korama or Gulfonodi if they can reach a terminal, and there's a generous bounty for rescuing my shipwrecked crew and delivering them to a station with an InterBus terminal. It's significantly more than the going rate the interstellar bottom feeders would get for selling them to slavers, or Sansha's Nation.

Not a perfect system, but there's no such thing as perfection. You're quite right that what's best is not to lose the ship in the first place, which I pride myself in being rather good at.

Ship losses are inevitable, however, and as their employer, captain and commander I feel duty-bound to make a reasonable effort - i.e. a non-zero one - to recover lost crew.

It is, ultimately, a high-risk career and they know that. As I said, both your callous "okay, forget them and move on" and Momaki's "love all of them as my brother" approaches are extremes. I think I've found an acceptable compromise between duty of care, and practicality.

AKA Hambone

Author of The Deathworlders

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