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Constantly freezing up

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Author
Jez Amatin
The Scope
Gallente Federation
#301 - 2012-07-07 16:41:01 UTC
I seem to be getting a lot of DC's goin thru gates in large fleets. The odds seem to be almost 50%...
Client performance is slow and very laggy, even with brackets all off and graphics set to lowest, i had like 1 FPS...

This basically means null sec blob pvp is impossible for me as things stand.

MBP early 2011
Processor 2.3 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 1Gb RAM

ps. anyone running this with bootcamp / parallels? can u share ur experiences?

Sgt Cosmo
SUBX Missions Inc.
#302 - 2012-07-09 11:47:47 UTC
I seem to be only experiencing random freezes on this account which is being played on my second cloning of my main eve folder. So far it has happened during being docked and inside a mission. I use a tengu, and have been thinking it could be something to do with the new rocket graphics or the tengu model? since my other accounts doesn't fly tengus and have not had this problem even using my second cloned game.
Now i did try this char on my main eve client, and the same thing happened.

In the interest of 'science' Shocked i have tried on my mac at work as well, and it happened there as well on this char but not on my other chars.

iMac 27" i7 3.4ghz, 16gb mem, radeon 6970M

work machine
iMac 27" i5 2.7ghz, 12gb mem, radon 6570M
Invisusira
Escalated.
OnlyFleets.
#303 - 2012-07-09 12:11:15 UTC
The random freezes continue to be random; most of the time I'm fine but this last Saturday EVE would literally not stop freezing; it would freeze up again within 5-10 minutes of rebooting the client. The computer had been freshly reboot, no other applications were running, all the graphics settings were as low as possible and sound was turned off.

iMac 2.66 Core 2
4 GB RAM
Radeon HD 2600 Pro 256 MB
OS 10.6.8

I then switched to my laptop. There's a lot less software clutter on the laptop, as it's pretty much just used for holidays and to play my alt in EVE. Zero freezing problems, just a few graphical glitches like the spinning black warp tunnel. I've also never experienced a single freeze with EVE on my laptop, just constant graphic glitches.

MBP 13" 2.3 Core i5
4 GB RAM
Intel HD 3000 384 MB
OS 10.7.3
Jez Amatin
The Scope
Gallente Federation
#304 - 2012-07-09 16:41:09 UTC
Jez Amatin wrote:

MBP early 2011
Processor 2.3 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 1Gb RAM

ps. anyone running this with bootcamp / parallels? can u share ur experiences?



OK, I bit the bullet and went down the bootcamp route with windows 7. I can now run eve with graphics set on high and join 200 man fleet no problems. I can also dual box with 2 clients (graphics set to high) and the frame rate is consistently high. I've also not yet had the issue of grid not loading whilst in large fleet - although more testing is needed to make a fair comparison for that particular and known issue.

So my experience so far seems to indicate that the current Mac port performs poorly on my hardware. Obviously YMMV, but i thought i'd share my experiences so far...
Aries Estidal
Viziam
Amarr Empire
#305 - 2012-07-15 21:58:26 UTC
MBA 13-Inch mid 2011
1.7GHz Intel Core i5
4GB 1333 MHz DDR3
Intel HD Graphics 3000 384MB
Mac OS X Lion 10.7.4

Experiencing crippling random freezes. Actions stop first (i.e. warping, attempting to jump will be ignored) followed by sharp framerate drops (down to 1-2 fps).

Attempts to log out or quit are also ignored and further grind down the system. Eventually eve attempts to return to the Desktop, where I have to force quit it.

Sad face as this always happens at inopportune moments.
Phil Z'Difference
Aliastra
Gallente Federation
#306 - 2012-07-16 17:39:25 UTC  |  Edited by: Phil Z'Difference
MBP 15 late 2011
10.7.4

Filled the bug #138971 with all logs a month ago, recieved a responce "This report has been attached to a defect".
Still freezes. Cry

Upd: Upgraded from 4Gb to 16Gb RAM, nothing changed.
Aries Estidal
Viziam
Amarr Empire
#307 - 2012-07-16 23:26:12 UTC
Current problems I've encountered on Mac:

1) Frequent freezes followed by logouts and crashes.
2) Textures. Both on planets and while warping.
3) Sound. Many sounds don't play.
4) Occasional horrible lag.
5) Character Creation is almost impossible to navigate it's so slow. (And having graphics on lowest settings results in a portrait picture taken with appalling low-res textures.)
6) It seems after each new update Mac Eve performance gets slower and slower and I'm forced to turn off more effects.

Come on CCP! Just because Mac users are in the minority doesn't mean we should wait so long for these fixes!
Maedrak Calazzar
The Scope
Gallente Federation
#308 - 2012-07-24 13:30:13 UTC
CCP Konflikt wrote:
There were some fairly major changes under the hood with today's patch, can some of you comment on how you are affected by freezes currently (after 06/25/2012) ?

Please mention which version of OSX you're using in your replies and note anything before 10.6.7 is not supported.


Only been playing Eve for about a month and I went thru a period initially where the game locked up and the music/audio got stuck. Basically Alt/Cmd/Esc out and restarted Eve client.

I then read on forum to use "Optimise for Memory" setting. Despite the fact I have 12Gb of RAM I tried this. It worked for a while and I often had days without crashes.

However, as recently as this week (23rd July 2012) I've started to get regular lockups/crashes again.

27" Imac - mid 2010
2.8Ghz Intel Core i7
12 GB Ram
OSX 10.7.4
Net connection is fine
Playing in full window mode (always) and I rarely tab out
Playing only one account and have only finder & safari running when online.

Oli Kai
EVE University
Ivy League
#309 - 2012-07-25 08:38:05 UTC
Yeah I figured I would add my story to this thread of tears. Playing EVE three weeks and whole time I have had issues with the client freeze. Filed a petition and tried all different kinds of graphic combinations, using a VPN client or not, rebooting before I play. Anyway not really sure if anything really makes a difference. Some days I basically can't play this game. Other days I get a few good hours before a freeze.

Curious to me how random this is and how it only seems to affect some users and even then with differing levels of severity. I have a retina MBP maxed out 2.7, 16 gig ram. My suspicion is I need to shutdown before I play and after a freeze to reduce the frequency of freezes. Not really sure about this or anything else really. One thing I did notice is sometimes after my client freezes when I reboot and restart my computer the internet signal strength bar will be kind of blinking single bars up and I can't connect to the internet requiring another restart. I often get the socket something or other box when my game freezes. I don't think it's my connection because I can play blizzard games online without a worry or concern, what a difference.

Anyway I bought a years subscription anyway cause I like the game that much. Unfortunately I agree with the sentiment behind the CCP should stop the mac client because I don't think they are being very ethical touting this product with such an obvious bug. Anyway I am using it at least until Windows 8 comes out and then I will probably boot camp it as much as I don't really want to.

Not sure what the fix is but a native mac client seems like the only real fix for now and for the future. I am sure CCP has studied this and has good reasons for not doing it. These posts will hopefully provide some player context and maybe get one or two people in CCP to do the right thing and maybe we get a good solid product or at least they put a label on the mac client admitting to the bug so buyer can beware. I get the free trial and all that but it just seems not very ethical to peddle a bad product.

What a surprise, yet another Eve blog http://capsuleerconfessions.blogspot.com

Lexmana
#310 - 2012-07-26 15:19:04 UTC  |  Edited by: Lexmana
CCP Konflikt wrote:
There were some fairly major changes under the hood with today's patch, can some of you comment on how you are affected by freezes currently (after 06/25/2012) ?

Please mention which version of OSX you're using in your replies and note anything before 10.6.7 is not supported.


Hi there. I am sorry to only post complaints here. I did notice a great improvement about the time of that patch and was thinking of posting here about my experiences after I had more data.

I didn't experience a single freeze (maybe only one) in ≈ two weeks of gaming from end of june to beginning/mid july! I did get the odd grid not loading problem a few times after jumping into system. But it was a minor issue compared to before.

After that I havent played that much until recently. Now the game freeze a lot again. Last night it was 4-5 times during ≈ three hours of play. Makes me sad. Did you revert any changes recently?

I have OSX 10.6.8 fully updated.
Dersen Lowery
The Scope
#311 - 2012-07-26 16:48:30 UTC
Oli Kai wrote:
Curious to me how random this is and how it only seems to affect some users and even then with differing levels of severity. I have a retina MBP maxed out 2.7, 16 gig ram. My suspicion is I need to shutdown before I play and after a freeze to reduce the frequency of freezes. Not really sure about this or anything else really. One thing I did notice is sometimes after my client freezes when I reboot and restart my computer the internet signal strength bar will be kind of blinking single bars up and I can't connect to the internet requiring another restart. I often get the socket something or other box when my game freezes. I don't think it's my connection because I can play blizzard games online without a worry or concern, what a difference.


This is probably your problem. EVE is fidgety about your 'net connection. For instance, it doesn't like sharing your internet connection with any Torrent clients.

Notice that I didn't say "the Mac EVE client." If this is your problem, and you switch to the Windows client, the odds are good that it will still be your problem.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Oli Kai
EVE University
Ivy League
#312 - 2012-07-27 03:49:36 UTC
Dersen Lowery wrote:
Oli Kai wrote:
Curious to me how random this is and how it only seems to affect some users and even then with differing levels of severity. I have a retina MBP maxed out 2.7, 16 gig ram. My suspicion is I need to shutdown before I play and after a freeze to reduce the frequency of freezes. Not really sure about this or anything else really. One thing I did notice is sometimes after my client freezes when I reboot and restart my computer the internet signal strength bar will be kind of blinking single bars up and I can't connect to the internet requiring another restart. I often get the socket something or other box when my game freezes. I don't think it's my connection because I can play blizzard games online without a worry or concern, what a difference.


This is probably your problem. EVE is fidgety about your 'net connection. For instance, it doesn't like sharing your internet connection with any Torrent clients.

Notice that I didn't say "the Mac EVE client." If this is your problem, and you switch to the Windows client, the odds are good that it will still be your problem.



Thanks for taking the time to help me with my issue but what I guess I don't understand is that my internet connection works for everything else. I don't use bit torrents and when I play o n the blizzard servers for hours at a time I don't even think about a freeze or disconnection or client freeze because it's never happened. I would love for it to be a problem with my "net connection" because then I could fix it and really play this game that I am growing to really enjoy the right way. But the above information leads me to believe that it is not my connection but something with this specific program or else wouldn't I be seeing this issue somewhere else or is there something specific to EVE that I should know or be doing differently. Any help would truly be appreciated.

I did notice I got the blinking signal bars one time after I restarted my computer for a non EVE reason so I am not sure what that means.

Would be nice to be sure before I drop some cash on the next windows (oh it hurts to even think it) operating system.

Thanks again for your time and thoughts.

What a surprise, yet another Eve blog http://capsuleerconfessions.blogspot.com

Omen Nihilo
Omen Holdings
#313 - 2012-07-27 18:13:18 UTC
Elhianah wrote:
freeze randomly without disconnecting... even the game audio continues to play... I have seen my own disconnects of the frozen client from a 'live' (but just waiting to froze) when I force quit the frozen client... (It appears to be alive and connected all the time, but not responding to .... well... ANYTHING but Force Quit!!

Having the same issue. Happens randomly every 15 min or so... Really makes the game unplayable. Please fix this soon CCP!Straight

John Arhida
The Scope
Gallente Federation
#314 - 2012-08-04 13:45:02 UTC
Jez Amatin wrote:
I seem to be getting a lot of DC's goin thru gates in large fleets. The odds seem to be almost 50%...
Client performance is slow and very laggy, even with brackets all off and graphics set to lowest, i had like 1 FPS...

This basically means null sec blob pvp is impossible for me as things stand.

MBP early 2011
Processor 2.3 GHz Intel Core i7
Memory 8 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6750M 1Gb RAM

ps. anyone running this with bootcamp / parallels? can u share ur experiences?



Considering we're probably in the same systems (HB vs SC forever war), I can confirm your issue. EVE on my Mac will start out very snappy, I'll be able to fly around and accomplish things. As more and more people show up on the field and as the battle goes on, the client becomes slower and slower. Nothing else is changing, but the client becomes absolutely sluggish. Eventually it will crash and lock up and I'll have to restart. Once the game restarts, it' runs perfectly fine but the cycle of degradation start anew.

Also, jumping gates can be a death sentence. I've tried running the game in parallels, it was almost unplayable during large fleet engagements. Playing in bootcamp though makes a huge difference and the game is far more responsive, especially during large fleet fights. I generally try and restart into bootcamp if I know there is a large engagement coming.

iMac 27-inch, Mid 2010
Processor 2.93 GHz Intel Core i7
Memory 12 GB 1333 MHz DDR3
Graphics ATI Radeon HD 5750 1024 MB
Lexmana
#315 - 2012-08-09 10:31:50 UTC
My client has been surprisingly stable lately. Not a single freeze but a few disconnects, half of them when jumping through a gate. It seems like something has been fixed and I am very happy.

Maybe you could look over DC mechanics because often they happen silently and you notice it only when trying to activate a mod. Sometimes you can kick a reconnect by opening the wallet. It would be nice if the client was aware of the DC and informed you about it.

Also, mumble stays on-line so it doesn't look like a problem with my connection.

But all-in-all a HUGE IMPROVEMENT. Thanks!
Vincent Athena
Photosynth
#316 - 2012-08-09 15:59:22 UTC
I know there is an issue with detecting a DC in that there is no heartbeat or ping going on. For example, if you are sitting in a belt and activate a miner the client can expect no packets from the server until the miner cycles. It could get some, but it has no expectation of getting some. So how does it know there has been a DC?

That said, there are many times when packets are expected, and if they do not arrive, the client should do more than sit there stupidly. Ideally it should try and get a reconnection. After all when you get a DC the first thing you do is re-log, and it almost always works in that you re-connect. Why cannot something like that happen automatically, without me even knowing it happened?

Know a Frozen fan? Check this out

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Dersen Lowery
The Scope
#317 - 2012-08-09 16:18:50 UTC
I'm starting to get DCs more often. The most recent one was in a mission. It happened when I recalled my drones. The client just showed them orbiting my Vexor, no matter what I did. Then I noticed that the Damage Control was permacycling, no matter what I did, quit, and restarted.

At least it wasn't like the time I DC'd under fire and logged back in to find myself in half armor with no drones, but it's still unsettling.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Miccet
Fairlight Corp
Rooks and Kings
#318 - 2012-08-09 21:33:48 UTC
Time to get some useful information through. This is what I get in the log when I run the game from the Terminal:

fixme:imm:ImmNotifyIME (0x00000000, 21, 4, 0): stub
fixme:imm:ImmNotifyIME (0x00000000, 17, 0, 0): stub
fixme:imm:ImmNotifyIME (0x00000000, 21, 4, 0): stub
fixme:imm:ImmNotifyIME (0x00000000, 17, 0, 0): stub
fixme:imm:ImmNotifyIME (0x00000000, 21, 4, 0): stub
fixme:imm:ImmNotifyIME (0x00000000, 17, 0, 0): stub
err:winsock:_enable_event failed to update the flags for socket 2216
err:winsock:_enable_event failed to update the flags for socket 2216
err:filecache:FILECACHE_ReleaseFileDescriptor Error closing fd 425. errno: 9 (FD_TYPE_INVALID)
err:winsock:_enable_event failed to update the flags for socket 2216
err:heap:RtlFreeHeap block 0x235ac080 isn't a valid part of heap 0x71a8dba0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3765 cc=3765
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 161 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3765 cc=3765
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 161 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3765 cc=3765
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 161 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3766 cc=3766
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 162 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3769 cc=3769
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 162 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3769 cc=3769
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 162 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3769 cc=3769
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 162 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3770 cc=3770
err:ntdll:display_wait_error backtrace=(null)
err:ntdll:display_wait_error crit (0x71a8dbc8): lc 162 rc 159 ot 31 sem 48131 spin 0
err:ntdll:display_wait_error Timeout. Retry with 60 secs: crit=0x71a8dbc8 name="322 RtlCreateHeap() &NewHeap->CS" ec=3773 cc=3773
Dersen Lowery
The Scope
#319 - 2012-08-10 20:36:03 UTC
Wow. So it's trying to free memory it didn't allocate, and then consistently failing to allocate memory at all. Looks like (a) bad pointer(s) from here.

I'm going to go out on a limb and say that the bulk of those errors are from Cider. That doesn't mean it's Cider's fault, necessarily, but the greater speed and reliability of the Windows client makes it likely that Cider's mapping between Windows' memory-manipulation API and OS X's has a couple of holes.

Proud founder and member of the Belligerent Desirables.

I voted in CSM X!

Draknishar
Imperial Shipment
Amarr Empire
#320 - 2012-08-16 18:52:08 UTC
Have the problem of game freezing as well, have to restart the computer after that. mostly do mining when playing on my mac which is a macbook pro 15" late 2011 model.